FEATURES OF SERVICES In terms of economics‚ service is a transaction where no physical goods are transferred from the seller to the buyer. The benefits of services are held to be demonstrated by the buyer’s willingness to make the exchange. In terms of management‚ Service is a customer-focused approach in delivering information technology. Service Management focuses on providing value to the customer and also on the customer relationship. Some of the basic features of Services are: 1. Intangibility:
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DEFINING PUBLIC ADMINISTRATION When people think about government‚ they think of elected officials. The attentive public knows these officials who live in the spotlight but not the public administrators who make governing possible; it generally gives them little thought unless it is to criticize “government bureaucrats.” Yet we are in contact with public administration almost from the moment of birth‚ when registration requirements are met‚ and our earthly remains cannot be disposed of without
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Public property is property which is owned collectively by the people as a whole. This is in contrast to private property‚ owned by a individual person or artificial entities that represent the financial interests of persons‚ such as corporations.[1] State ownership‚ also called public ownership‚ government ownership or state property‚ are property interests that are vested in the state‚ rather than an individual or communities.[2] [edit] Crown property In the modern representative democracy‚ "public
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the Government is to serve and protect the people. The Government may call upon the people to defend the State and‚ in the fulfillment thereof‚ all citizens may be required‚ under conditions provided by law‚ to render personal‚ military or civil service.” It is along this mandate that the state aims to establish a highly efficient and competent police force‚ the Philippine National Police. The PNP is an organization that is national in scope and civilian in character. It is a nationwide
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2‚4 Customer perception on service quality in retail banking in Middle East: the case of Qatar Mohammed Hossain and Shirley Leo Department of Accounting and Information Systems‚ College of Business and Economics‚ Qatar University‚ Doha‚ Qatar Abstract Purpose – The purpose of this paper is to evaluate the service quality in retail banking in the Middle East in general‚ and Qatar in particular‚ based on different levels of customers’ perception regarding service quality. Design/methodology/approach
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SERVICE QUALITY AND CUSTOMER SATISFACTION AT ISS FACILTIY SERVICE COMPANY (CLEANING SERVICE) Kalyan Malla Bachelor’s Thesis May 2012 Degree Programme in Facility Management To0urism‚ Catering and Domestic Services DESCRIPTION Author(s) MALLA‚ Kalyan Type of publication Bachelor´s Thesis Pages 57 Confidential ( ) Until Date 07.05.2012 Language English Permission for web publication (X) Title SERVICE QUALITY AND CUSTOMER SATISFACTION AT ISS FACILTIY SERVICE COMPANY (CLEANING
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Assignment on SERVICE FAILURE AND SERVICE RECOVERY Few months back my experience with ICICI bank helped me identify with these concepts. Service failure can occur on multiple dimensions. A core service failure occurs when a customer is not able to avail the service one has paid for. A service encounter failure occurs when customer interaction with employees of a firm leave the customer feeling negative about the firm. I experienced the first type of service failure. In March 2010‚ while
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Reference………………………………………………………………………………………….10 1.0 Executive summary In this short report‚ I will be describing and produce a deeper understanding of what communication within the organization is‚ and how important it is to have an effective communication within the organization. This report will show the different aspects and different ways of how to have a better‚ and effective communication within employees that will result a better work place and a more efficient and effective employees‚ which meant more profit. At the end of the
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DEFINING THE KEY FUNCTIONS OF PUBLIC ADMINISTRATION 3 2.1 Policy-making 3 2.2 Planning 3 2.3 Organising 4 2.4 Leading 5 2.5 Control and Evaluation 6 3 HOW CAN EACH FUNCTION IMPROVE THE ADMINISTRATION FUNCTIONS OF PUBLIC ORGANISATIONS 6 3.1 Policy-making 6 3.2 Planning 7 3.3 Organising 8 3.4 Leading 8 3.5 Control and Evaluation 9 4 CONCLUSION 10 LIST OF REFERENCES 11 PART 2 1 INTRODUCTION 12 2 DEFINITION OF ETHICS IN PUBLIC ADMINISTRATION 13 3 ETHICAL
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Theoretical Models of Public Policymaking The "Policy Process Theory" just described is a good model to describe public policymaking‚ but it has little explanatory power. In other words‚ you cannot make predictions from this model. It simply states that a policy first begins on an agenda‚ it is then formulated‚ adopted‚ implemented and evaluated. But it has no theoretical framework to allow one to predict how a policy ends up on the agenda‚ or if a policy will be adopted. The "Political
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