dr.ibrahim hegazy- marketing 480 | Best Buy INC.-Dual Branding in ChinaCase 2 | Nada Ali Ezz El Din900071202 | | | 4/5/2011 | | Index I. Introduction---------------------------------------------------------------------------------------p.3 II. Opportunity Identification-------------------------------------------------------------------p.3 III. SWOT Analysis -----------------------------------------------------------------------------p.3-p.7 IV. Alternative
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to communicate with customers to identify and agree on product/ service specifications. It is crucial to be aware that customer expectations and needs will change from time to time and will be affected by market trends‚ fashions and changes in external environments. This means the business plans need to be adapted to changing needs of customers and is important that organisations communicate with its customers. Profiling is a method to understand the needs of the customers. Profiling enables organisations
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Turning Great Strategy into Great Performance Three years ago‚ the leadership team at a major manufacturer spent months developing a new strategy for its European business. Over the prior half-decade‚ six new competitors had entered the market‚ each deploying the latest in low-cost manufacturing technology and slashing prices to gain market share. The performance of the European unit—once the crown jewel of the company’s portfolio—had deteriorated to the point that top management was seriously considering
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Best-Cost Strategy VS Low-Low Cost Strategy Q1: What is the difference between best-cost strategy and low-cost strategy? Best-cost strategy is when the company makes an upscale product at a lower price which in turn gives more value to customers in exchange of money. This means that the strategy involves focusing towards customers who are value-conscious and are willing to pay money in exchange of a good that has upscale features. Low-cost strategy focuses on niche customers. They sell their
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The Different Windows of Life We all see the world in different perspectives and that’s how we‚ as humans‚ handle this journey called life. Two of the many different views of life are ego-centricity and socio-centricity‚ they may seem new to you but actually they’re already spread out in the minds of different individuals. As seen in the structure of the two words‚ egocentricity and socio-centricity‚ they are obviously two different words not only in structure but also in meaning. Let me
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understanding of customer service for Diploma in Customer Service Level 3. Learning Outcome 1: Be able to follow their organisation’s accepted customer service language Assessment Criteria: 1.1 Communicate to customers their organisation’s service offer‚ how it balances organisational and customer needs and how it meets customer expectations 1.2 Compare the service offers of commercial‚ public sector and third sector organisations and how they each meet customer expectations 1.3
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3 STRATEGY In this section‚ we separate strategy into two components: the content of the strategy and the process of developing the strategy. The content describes how an organization will achieve its vision or strategic intent‚ i.e. it is a blueprint for winning. As such there is no one best strategy. A firm’s strategy ties together the different functional areas of the organization (e.g. marketing and finance) so that there is a consistency in action over time. It also drives implementation
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99 Legendary Customer Service Quotes Customer service is growing in importance as a competitive business differentiator heading into the new year. Here is a collection of 99 inspiring and useful customer service quotes to keep in mind: 1. The goal as a company is to have customer service that is not just the best but legendary. Sam Walton‚ Founder of Wal-Mart 2. Your most unhappy customers are your greatest source of learning. Bill Gates 3. It is not the strongest of the species that survives
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Competitive Rivalry and Competitive Dynamics KNOWLEDGE OBJECTIVES Define competitors‚ competitive rivalry‚ competitive behavior‚ and competitive dynamics. Describe market commonality and resource similarity as the building blocks of a competitor analysis. Explain awareness‚ motivation‚ and ability as drivers of competitive behavior. Discuss factors affecting the likelihood a competitor will take competitive actions. Discuss factors affecting the likelihood a competitor will respond to actions taken
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there are many layers of complexities that house a lot of human activity systems. This set of activities according to what will be critically discuss and debated in this paper includes knowledge management and environment‚ intellectual capital and social capital‚ communities of practice and soft system thinking.”Everybody discusses knowledge management (KM)‚ but how can it be used and how can we successfully apply it?” Greener et al (2007). Strategic knowledge management is relatively a new academic stream
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