TUTORIAL SHEET: 1 (Module1: Special Theory of Relativity) 1. Describe the Michelson Morley experiment and discuss the importance of its negative result. 2. Calculate the fringe shift in Michelson-Morley experiment. Given that: [pic]‚ [pic]‚ [pic]‚ and [pic]. 3. State the fundamental postulates of Einstein special theory of relativity and deduce from them the Lorentz Transformation Equations . 4. Explain relativistic length contraction and time dilation in special theory of relativity
Premium Electron Fundamental physics concepts Quantum mechanics
A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT RASTRIYA ISPAT NIGAM LIMITED VISAKHAPATNAM A project Report submitted for the partial fulfillment of the requirements for the award of “Master of business and administration” BY B. Naga Durgarao Reg no. 12H41E0013 ---------------- Under the guidance of Mr. M. Vijay kumar Sr. Manager (Marketing) FACILIATED BY SRI
Premium Steel Pig iron Steelmaking
fashion retailing. Its applications range from daily sales and retail operations management to the information flows and connection with vendors. This paper takes Abercrombie & Fitch as an example to examine the application of information systems in Customer relationship marketing (p.14) and Shipping and distribution (p.25). A. Background Introduction Abercrombie & Fitch‚ also known as A&F‚ is an American fashion retailer that focuses on casual wear for consumers aged 18 to 22‚ and is headquartered
Premium Abercrombie & Fitch
Importance of Customer Satisfaction in Relation to Customer Loyalty and Retention by Harkiranpal Singh May 2006 UCTI Working Paper WP-06-06 The Importance of Customer Satisfaction in Relation to Customer Loyalty and Retention Harkiranpal Singh Asia Pacific University College of Technology & Innovation Technology Park Malaysia Bukit Jalil‚ 5700 Kuala Lumpur‚ Malaysia May 2006 kiran@apiit.edu.my Abstract To be successful‚ organizations must look into the needs and wants of their customers. That
Premium Customer Customer relationship management Business terms
to your complaint. • Agree with you how to make things better if they can. • Your complaint will be written down on a form and signed. • Within 3 working days you will be told who is looking into your complaint. • Within 28 working days you will be told what has been done about your complaint. Stage 2: If you are not happy with the way your complaint has been dealt with you can let your Service Quality Director know. Staff Guidance on Responding to a Complaint When someone makes a complaint: Be open
Premium Complaint Plaintiff Person
Tesco communicate with their customers through a variety of ways. Mobile communications is one of the ways in which Tesco communicate with their customers. This technology is brand new but it does not mean that it is not as important as other technologies that help big companies such as Tesco. Today’s mobile marketing applications such as ‘’Tesco club card app’ it helps customers keep us with their points that they’ve gained though shopping & it lets you know of the latest offers that the store
Premium Communication Marketing Message
CASE STUDY: CUSTOMER SERVICE “SERVICE ENCOUNTER” Teacher John O’Grady Tammy Clarissa 24 March 2011 Contents Executive Summary 3 Introduction 4 Service Encounter 5-6 * Types 6-7 Conclusion 8 Bibliography 9 Executive Summary These days‚ services are very commonly sought. For a business‚ if one has good service towards its customers‚ it will surely gain repeat business‚ loyalty and thus‚ built relationships with their customers. Service encounter is mainly
Premium Service Service system Good
2012 Customer Relationship Mangement Chapter 3 The Marketing Marketing Environment N.Karami 1 Learning Objectives Understand environmental actors and forces Learn how demographic and economic factors affect marketing Identify trends in the firm’s natural and technological environments Explore key changes in political and cultural environments Realize how companies react to the marketing environment 2 1 N.Karami ‚Marketing 2012 September 29‚ 2012 Customer Relationship
Premium Marketing Demographics Marketing management
The plaintiff‚ Jean Hatter‚ by and through her attorney‚ Nancy McGee‚ for her Complaint against the Defendant alleges the following: 1. Plaintiff is a citizen of North Carolina‚ residing at 123 Shirtsleeve Drive‚ Durham‚ North Carolina‚ 27517. The action occurred in the state of North Carolina‚ county of Durham. 2. Defendant is incorporated to do business in the state of North Carolina‚ with the principal location of business being 456 Food Shop Road‚ Durham‚ North Carolina‚ 27517‚ and the defendant’s
Premium Civil procedure United States Legal terms
Throughout the novel The Scarlet Letter there are many symbols. One of the biggest symbols of the novel is the scarlet letter A that Hester Prynne is sentenced to wear after she commits adultery. It is a symbol that is sewn onto her clothes for everyone to see. It is a punishment that is meant to humiliate her for the duration of the time that she stays in Puritanical Boston. During the novel‚ the scarlet letter changes and evolves from meaning adultery to meaning ability and even physically changes
Free Hester Prynne The Scarlet Letter Shame