Assignment 1 – Understanding your Organisation Due Date: 21 October 2009 WHD Organisational Chart - Figure 1 According to Mclean and Marshall (1993) organisational culture is defined as the collection of traditions‚ values‚ policies‚ beliefs and attitudes that contribute a pervasive context for everything we do and think in an organisation. (ie) this means that these factors actually determine how we think as well as act and react not only to people from
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Foreign Exchange Management at British Airways The overall foreign exchange position of a co. may be complex as illustrated in the case of BA. BA does business in approx. 140 foreign currencies‚ which account for approx. 60% of group revenue & 40% of operating expenses (the rest being UK sterling). The group generates a surplus in most of these currencies. The main exceptions are the US dollar & the pound sterling in which BA has a deficit‚ arising from capital expenditure on fuel‚ which is payable
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Encourage customers to communicate. An opportunity occurs somewhere on the network every 15 seconds. Make it more convenient to register complaints. Make it truly worth their while. Market your CRM program. What more could be done for British Airways? Looking at the monthly data allows us to track any movement of a service issue in terms of complaints and defection rate. Again‚ it’s worth looking at seat allocation. It rose steadily throughout the quarter‚ peaking at 16.6% of customers
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Organizational Structure and Culture Introduction In order to understand and evaluate different business structures one must be aware of the exact meaning and standards‚ which make that structure. Different business function in different ways. The World today is full of innovative and new structures‚ company cultures and ways in which companies base their work. Globalization has emphasized the meaning of company culture in ways that have led to completely new ideas‚ while
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Organisational change: can an organisational culture be changed? Despite its ordered and steady foundation‚ organisational culture can be changed if it is guided by a comprehensive strategy. An organisations culture is founded by relatively stable characteristics‚ based deeply on values that are enforced by organisational practices. However‚ an organisational culture can be changed. This essay will aim to establish this and explain the measures which are involved in changing an organisational
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Culture cannot be managed Organisations do not form accidentally. It is the result of the belief that a group of individuals working together can accomplish the task that one individual cannot and the work can be done faster and more effectively. The process of organisational culture formation is first of all the process of creating a small group of individuals. From the 1980s there was a great number of discussions of organisational culture as a "source of fresh air" and antidote to attributes
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organisation structure and culture of ASDA to the British Airlines.. An organisation structure is a formal way of presenting the management hierarchy. It’s permits the easy flows of information within the organisation. It is the lay-out or the composition of the organisation. According the orientation decided at the institutional level‚ 4 types of structures can be put in place. The structure can be function based‚ product based‚ geographical based or multifunctional based. The function
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INTRODUCTION: It was time when British Airways showed the world the future of travel with the opening of Heathrow Airports spectacular new Terminal 5. Opening on the 27th of March 2008‚ inaugurated by Queen Elizabeth (the second)‚ the terminal completely failed in the first two weeks of its operation. Insufficient staff training and testing‚ coupled with a disruption in the Terminals IT systems led to around 500 flights being cancelled. SEGEMENTED ANALYSIS (What went wrong): 1. Logistics and
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Management | BRITISH AIRWAYS SERVICEs‚ DECISIONS OPERATIONS MANAGEMENT | | PGBM50: Service Operations Management | TUTOR: DR. CHIKEZIE OKIKE | BRITISH AIRWAYS SERVICEs‚ DECISIONS OPERATIONS MANAGEMENT | | PGBM50: Service Operations Management | TUTOR: DR. CHIKEZIE OKIKE MUHAMMAD ALIYU 099119391 May 22‚ 2012 MUHAMMAD ALIYU 099119391 May 22‚ 2012 TABLE OF CONTENTS 1.0 INTRODUCTION 2 2.0 THE SERVICE CONCEPT OF BRITISH AIRWAYS 3 2.1 THE
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1.1{a} Authority and power Span of control: -The number of dependents that a manager or controller can directly control. This number varies with the type of work: complex‚ variable work reduces it to six‚ whereas routine‚ fixed work increases it to twenty or more. -Management literature identifies various factors that cause span of control to differ among managers and in different organizations. For example‚ narrower spans of control are appropriate when the nature of work performed is complex
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