* Skills are the ability to do things as from driving a car to dancing and include things like reading‚ writing‚ speaking a foreign language‚ explaining things to people and so on. Skills needed to work as customer service assistant are: 1. Availability 2. Helpfulness 3. Friendliness 4. Enthusiasm 5. Knowledge ability 6. Honesty 7. Patience 8. Communication skills 9. Professionalism * Most important Skills required when you apply for a customer service assistant at JD Sports:
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UNIT 8 P1 Behaviourist approach Classical Conditioning – Learning to make an association between two events. Operant conditioning – The use of consequences to influence the occurrences of particular behaviour. Behaviourism is a psychological perspective‚ it focuses on observing behaviour. ‘ Learning theory’ is when an individual learns from observing some one else’s behaviour
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Unit 1:Business Environment. In this assignment I will explain different types of businesses and how these different businesses operate. P1 Range of business. A business can be defined by where it is located. It can either be… -Local -National -International -Global An example of a local business is newsagents‚ charity shop‚ local council and local garage. These businesses are in a local area and only have one location which is in the local area. An example of a national business is‚ national
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Unit 3 P1 Marketing techniques O2 The purpose for O2 is to provide a service to their customers. The services are to target customers that use mobile phones. The services they provide include phone insurance‚ discounts off travel insurance‚ discounts off accessories in-store‚ home broadband etc. Survival strategy In a tough economy or a market that is suddenly cluttered with new and emerging competitors‚ marketers need to implement survival strategies designed to help them survive and thrive. Social
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Completion Date Submitted on Qualification: BTEC First in Business Unit 1: Exploring Business Purposes Assessment Title – Exploring Business Purposes Criteria reference To achieve the criteria the evidence must show that the student is able to: Task no. Page numbers P1 Describe four different types of business organisations in terms of purpose‚ ownership‚ size and scale 1 P2 Describe the primary‚ secondary and tertiary classifications of business activities using local and national examples
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unit 13 | 2011 | | Btec business level 3 Recruitment and -selection.Jean-Jacques | P1 Identify how two organisations plan recruitment using internal and external sources? My first organisation is Tesco because I think there internal and external is very basic to explain and I have a lot of knowledge. Internal recruitment: means that the person recruiting from the job will be taken from the organisation. In Tesco it will give current employee to get a promotion because it will be
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Project Management Investigation of the Planning of a Low-rise Domestic or Commercial Building and Production of Planning Documentation Portfolio Task 1 (For P1): Pre-Construction Phase Client brief: The client brief is where the client and the architect sit down with each other and discuss what the client wants built. The architect usually asks a range of questions to be able to do a suitable design as accurate as possible to the client’s needs. The budget for the project is also confirmed
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P1:identify how two organizations plan recruitment using internal and external sources This this section of the assignment I will be explain the recruitment and selection process and giving examples of how it is used within two contrasting businesses. Before we can begin to understand the recruitment process we should look into why a business will recruit in the first place; there are four main reasons as to why the business would want to recruit‚ one of which is due to the company
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Unit 8 P1- Explain the principal psychological perspectives Behaviourism: This psychological perspective focuses on an individual’s behaviour‚ the two theories which are Pavlov and Skinner. Pavlov’s theory focuses on classical conditioning; he was working with dogs to investigate their digestive system‚ he attaches monitors to their stomachs and mouths so he could measure the rate of salivation. The dog started to salivate when the laboratory assistant entered the room with a bowl of food however
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BTEC Level 3 Diploma in Health & Social Care Student Name: Date Submitted: Unit: 1 Developing Effective Communication in Health and social care and Social Care I certify that the attached work is original and my own: ……………………………………………… Student Signature Assessment Title: 1.1 The role of communication and interpersonal interaction in health and social care Lecturer: C Bishop Issue Date: 18th September 2014 Hand in date: 3rd October 2014 Criteria 1st Referral Hand in Date 2nd Referral Hand
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