Customer Centric Service Kaplan University Unit 1 AB221 Malana Crofoot 01/10/2012 Unit 1: Customer Centric Service When a person owns or operates a business there is an expectation to deal with persons outside of themselves. Knowing this it is best to give those people the best impression possible in order to gain customer loyalty and repeat business. If I owned a business‚ I would try to treat every customer as if they were my first. That first customer is very crucial
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Unit 547 Promote good practice in the support of individuals with autistic spectrum conditions. 1. Understand how the different and evolving theories about autism reflect the complexity of autistic spectrum conditions Autism is a lifelong developmental disability that affects how a person communicates with‚ and relates to‚ other people. It also affects how they make sense of the world around them. It is a spectrum condition‚ which means that‚ while all people with autism share certain difficulties
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1.2 Explain the importance of the united nations convention on the rights of children The un convention on rights of child was put into place to support the convention of human rights. It recognises that children in a time of learning and exploring of experiences and the children need to be supported in this time to have these experiences. The children should be cared for by ensuring that the children are involved and engaged with‚ allowing them to be heard and make decisions and contribute towards
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The three businesses that I have chosen are Marks and Spencer’s‚ BBC and Easy jet. I will be talking about why each organisation has a website and how their online presence helps them achieve their business goals. The online business is growing for years so Marks and Spencer’s have adopted the online marketing plan to their advantage and are equally as active as there are on the sales floor. Marks and Spencer’s is a growing business that keeps developing higher standards for their customers so
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References: Pgs. 3‚ 4‚ 6‚ 235 WAG (2008) Framework for Children’s Learning for 3 to 7-year-olds in Wales Department for Children‚ Education‚ Lifelong Learning and Skills. Hixson‚ J. (2012) Unit 1 hand outs Llewelyn‚A http://www.showandtellforparents.com/wfdata/frame155-1001/pressrel24.asp Child Centred Education (2008) Susan Darst Williams. Accessed 12/11/2012
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Harriet Green: moonkai@hotmail.com Unit 1 Promote communication in health‚ social care or children’s and young people’s settings Unit number: J/601/1434 (SHC31) Credit: 3 Guided Learning Hours: 10 Level: 3 Learning outcomes: Outcome 1 Understand why effective communication is important in the work setting 1.1 Identify the different reasons people communicate. The main reason we communicate is because we want or require something. This may be for comfort: We may require something
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BTEC National Extended Diploma in Business Assignment Brief – ASSIGNMENT THREE Unit title Unit 41 Business Markets and the Economy Assignment Regulation Start date Friday 23rd April 2014 Draft deadline date Friday 2nd May 2014 Final deadline date Friday 9th May 2014 Assessor Mr Muhammad P6 describe how business markets are regulated in the UK (Case Study) M3 explain why the government needs to regulate business markets P7 explain how EU requirements influence business markets in the UK D2
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P1 – explain different types of business information‚ their sources and purposes. Types of information used by Thorpe Park Written Communication – this involves any type of interaction between people using the written word. It is usually a very formal method of communication and is used both internally and externally by the business. Internally between staff written communication is very common in all businesses‚ including Thorpe Park‚ some examples of internal written communication would be employee
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Unit 2 Outcome 1‚ AC 1‚ 2‚ 3- table Complete all columns in the table below. Functions/skills of management Functions/skills of leadership Differences between management and leadership Planning Identifying workloads‚ responsibilities‚ collective goals. Delegating tasks and responsibility and ensuring employees work together to meet personal and workforce goals. Planning Staffing requirements and rota’s Recruitment‚ selection & placement. Training & development. Performance appraisal
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Name Btec Level 2 Unit 1 Principles of Food Safety when Providing Food and Drink for individuals Understand the importance of food safety measures when providing food and drink for individuals 1.1 Potential food safety hazards when preparing‚ serving‚ clearing away and storing food and drink: As part of making sure that the environment is a helthy and safe one‚ settings must develop good handwashing and personal hygiene rountines for staff and for children. When preparing food you must wash
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