Unit 6 1.1 A working relationship differs from a personal one in many ways. In a working relationship we are accountable for what we do and must follow procedures and rules set out by the authority and employer. We must not allow our own opinions to cloud our judgement. 1.2 The different working relationships in health and social care settings are; care of the resident‚ professional with other workers‚ managers and rco’s‚ friends and family members and other professionals like doctors
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UNIT 301 Outcome 1 1.1 The reason people communicate is to express and share their feelings‚ needs‚ wishes‚ and preferences. To obtain and receive information to form relationships by getting to know each other. The person may be feeling unwell or in pain. 1.2 Communication affects relationships by encouraging participants as in one to one conversations. It can also discourage support and discourage trust in people. It promotes empathy and shared understandings. Good communication will promote
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Unit 3 1.1 Policies‚ procedures and legislation in force within the UK to protect children and young people include: - The Child Act 1989 - Every Child Matters (ECM) England - Safeguarding children and Safer Recruitment in Education 2007 - E-Safety - Bullying and Cyber Bullying - Safeguarding Disabled Children 2009 1.2 Child protection is action taken to protect a child or young person at risk or suffering from harm. Safeguarding in the wider context is preventing risks of harm to a child
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Unit 303 – Principles of Diversity‚ equality and inclusion in adult social care settings Outcome 1 – Understand the importance of diversity‚ equality and inclusion. 1.1 – Diversity – Diversity is all about difference‚ everyone is different Equality – Equality is about everyone being equal and so not treated differently to someone else because of their preferences. Inclusion – Inclusion is where you ensure that there is nothing that would exclude the person to fully participate in the
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Unit 1: Use and develop systems that promote communication 1. In my line of work there are many groups of people that I have to communicate with‚ for instance the service users receiving our services‚ their advocates and their close family and friends‚ current candidates‚ new potential candidates and service users‚ outside agencies such as Care Quality Commission‚ Social workers‚ Health Professionals also my employees and managers. Although I have not yet needed to communicate with POVA/SOVA‚ ISA
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Unit five: Principles of supporting business events Name: Hannah Murphy Section 1 – Understand how to support the organisation of a business event 1. When organising a business event‚ describe the range of support activities that may be required. Business events need to be planned and organised regardless of the size or type of event. The size of the event can range from a meeting with colleagues through to a large event such as a festival that involves hundreds or thousands of people
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Unit 201 - Manage own performance in a business environment.Celia Baker 07/11/12Outcome 1: Understand how to plan and be accountable to others.1.1 There are a number of guidelines and procedures in place to enable me to do my job not only to the best of my ability but in a professional manner. In administration‚ there are procedures that need to be followed relating to various aspects of the job including correct procedures to‚ answer the telephone‚ confirming tickets‚ dealing with outgoing mail
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Unit 1Promote communication in Health‚ Social Care or Childrens and Young Peoples Settings Identify the different reasons people communicate To express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialise; to ask questions; to share experiences. People communicate in order to establish and maintain relationships with others‚ to give and receive information and instructions‚ to understand and be understood‚ to share opinions‚ knowledge‚ feelings
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Unit 5 Use and Develop systems that promote Communication Learning outcome 1 1.1 I communicate with a wide range of groups and individuals on a daily‚ weekly‚ and less frequent basis within my role as care home manager. These include other managers‚ operations manager‚ managing director and company owners as well as support workers‚ clients‚ team leaders‚ social workers‚ care managers‚ families‚ health and educational professionals‚ learning disability team members from 6 different boroughs etc
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Session 1: Rights and responsibilities at work Unit 1 notes: Keywords: Key responsibilities Legal rights Health and safety Problems Communication Teamwork Five key areas: Employment contracts Legislation Sources of information The role of representative bodies supporting employees Equality and diversity. Additional information found in contracts or elsewhere may include: A termination date for temporary jobs Relevant trade union agreements Grievance and appeal procedures
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