NVQ 5 unit 501
Unit 5 Use and Develop systems that promote Communication
Learning outcome 1
1.1 I communicate with a wide range of groups and individuals on a daily, weekly, and less frequent basis within my role as care home manager. These include other managers, operations manager, managing director and company owners as well as support workers, clients, team leaders, social workers, care managers, families, health and educational professionals, learning disability team members from 6 different boroughs etc.
I communicate with all of these people in writing and verbally and also by listening. I have to utilise different skills when communicating with the different individuals mentioned, for example clients may need to feel valued supported and understood when I am looking at their daily activities or dietary needs, I may need to adapt the way I communicate to ensure I am understood, using Makaton, pictures of reference or objects to reference. This is when I usually speak to some clients who are nonverbal.
I believe there may occur the barriers to communication if I do not assess how to communicate with every individual I have to deal with. When I am speaking with people who I am the manager of I need to know they understand my instructions, and understand that as their superior they have to do the duties that I request of them, this also has to be communicated with a mutual air of respect to ensure people are happy to carry out the tasks I have requested of them. I am happy to use visual aids and also to communicate by example, therefore if I am discussing an issue with the staff I will quite happily show them what is required and how to achieve the desired result to ensure there is no misunderstanding of the request. It also believe that it is vital that I listen to their suggestions and ideas and act upon them to ensure they are always happy and comfortable communicating with me.
When talking to parents it is important to portray empathy and understanding as opposed to
Learning outcome 1
1.1 I communicate with a wide range of groups and individuals on a daily, weekly, and less frequent basis within my role as care home manager. These include other managers, operations manager, managing director and company owners as well as support workers, clients, team leaders, social workers, care managers, families, health and educational professionals, learning disability team members from 6 different boroughs etc.
I communicate with all of these people in writing and verbally and also by listening. I have to utilise different skills when communicating with the different individuals mentioned, for example clients may need to feel valued supported and understood when I am looking at their daily activities or dietary needs, I may need to adapt the way I communicate to ensure I am understood, using Makaton, pictures of reference or objects to reference. This is when I usually speak to some clients who are nonverbal.
I believe there may occur the barriers to communication if I do not assess how to communicate with every individual I have to deal with. When I am speaking with people who I am the manager of I need to know they understand my instructions, and understand that as their superior they have to do the duties that I request of them, this also has to be communicated with a mutual air of respect to ensure people are happy to carry out the tasks I have requested of them. I am happy to use visual aids and also to communicate by example, therefore if I am discussing an issue with the staff I will quite happily show them what is required and how to achieve the desired result to ensure there is no misunderstanding of the request. It also believe that it is vital that I listen to their suggestions and ideas and act upon them to ensure they are always happy and comfortable communicating with me.
When talking to parents it is important to portray empathy and understanding as opposed to