design Business Process Mapping Catapult exercise on variability Cause & effects diagram (also known as fishbone or Ishikawa diagram) Chi-square test of independence and fits Control chart Correlation Cost-benefit analysis CTQ tree Quantitative marketing research through use of Enterprise Feedback Management (EFM) systems Design of experiments Failure mode and effects analysis General linear model Histograms Homoscedasticity Pareto chart Pick chart Process capability
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A Report Business process outsourcing (BPO) is a broad term referring to outsourcing in all fields. A BPO differentiates itself by either putting in new technology or applying existing technology in a new way to improve a process. Business Process Outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that in turn owns‚ administers and manages the selected process based on defined and measurable performance criteria. Business Process Outsourcing
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Business Process Simulation Revisited Wil M.P. van der Aalst Department of Mathematics and Computer Science‚ Eindhoven University of Technology‚ P.O. Box 513‚ NL-5600 MB‚ The Netherlands w.m.p.v.d.aalst@tue.nl Abstract. Computer simulation attempts to “mimic” real-life or hypothetical behavior on a computer to see how processes or systems can be improved and to predict their performance under different circumstances. Simulation has been successfully applied in many disciplines and is considered
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[pic] Southwest Airlines Financial Performance Analysis Presented to Gary C. Kelly Chairman of the Board‚ President and CEO by Total Resource Network Raquel Alston‚ Tanya Spencer and‚ Nicole Stenhouse for BUS 515 Financial Management Professor James Kerwin October 3‚ 2011 Introduction Total Resource Network (TRN) congratulates Southwest Airlines for thirty-eight years of consecutive profitability. This is a major accomplishment that should be applauded especially
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Introduction: Southwest Asia or Middle East‚ geographic and cultural region located in southwestern Asia and northeastern Africa. The geopolitical term Middle East‚ first coined in 1902 by United States naval officer Alfred Thayer Mahan‚ originally referred to the Asian region south of the Black Sea between the Mediterranean Sea to the west and India to the east. The first civilizations of the Middle East‚ which grew in the valleys of the Nile‚ Tigris‚ and Euphrates rivers‚ are among the oldest
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(A)DISSERTATION TITLE Business process outsourcing in India: The present and the future of this industry. (B)FOCUS (B.1) Aim The main aim is to conduct a thorough research and develop an understanding on the history‚ growth and latest trends of the business process outsourcing (BPO) industry in India. (B.2)Objectives In order to achieve the full potential of the aim the following are the objectives * To understand the conceptual background of outsourcing and the reasons why companies outsource
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defects. It is defined as a set of practices that improve efficiency of a process. DMAIC generally is used for projects aimed at improving an existing business process. Therefore it can be safely said that when considering continuous improvement programs the DMAIC approach is more applicable to the projects focusing on incremental change than to projects focusing on radical change. A DMAIC methodology is used when a product or process is in existence at a company but it is not meeting customer specification
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A CRITIQUE on Reengineering Work: Don’t Automate‚ Obliterate by Michael Hammer Harvard Business Review July-August 1990 Summary Hammer emphasises the futility of using Information Technology to mechanise the existing processes. He believes in necessity for breaking away from the outdated rules and fundamental assumption that underlie operations to keep up with the quickly changing‚ growing competitiveness. To achieve this‚ companies should use the power of modern Information
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LO3 Public Relations Southwest Airlines and its strategies for customer care. Methods used to deal with internal and external public . 1) Customer complaints and its impact on organisation. Customer service policies. Page 1. 2) The impact of customer satisfaction and customer dissatisfaction on an organisation Page 2. 3) The ways in which an organisation’s customer care policies and procedures can impact on reputation and profitability. Page
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Alaska Airlines Strategic Management Model Linda Gay Cahill Table of Contents: Strategic Profile Company Introduction 3 Strategic Analysis PEST Analysis (Political‚ economic‚ social & technological factors) 4 Resource-Based View 6 Value Chain Analysis 8 SWOT Analysis 11 Strategy recommendations 13 References 14 Company Introduction Alaska Airlines is the ninth–largest U.S. airline based on passenger traffic and is the dominant
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