Title of Award Customer Service Level 2 Apprenticeship Learner Name Date of Observation Location Assessor Name Jane 21/08/12 BHive Stylists Ruth Workplace Observation Report Cross Referencing I met with Jane who works as a hair stylist in a small chain of hairdressers. Jane was dressed smartly and professionally in her company uniform with name badge as is required of all employees. Jane greeted her first customer of the day politely. She checked her customer against the appointment diary and
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SHC 31: Promote communication in health‚ social care or children’s and young people’s settings Unit reference J/601/1434 Level 3 Credit value 3 GLH 10 Unit aim This unit is aimed at those who work in health or social care settings or with children or young people in a wide range of settings. The unit explores the central importance of communication in such settings‚ and ways to meet individual needs and preferences in communication. It also considers issues of confidentiality. Learner
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Unit 1 Assignment Part 1-E1 and E2 There are three main types of setting; they are private‚ statutory and voluntary. All the different services that come under each of these sectors provide care and education for children. The private sector includes services such as‚ private day nurseries. A good example is a private day nursery‚ which offers care and education for children aged 0-5years. They are usually a privately owned company and ran as a business. This means they provide education for
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Unit 3 Wider Professional Practice 1. Understand the concept of professionalism and core professional values in the lifelong learning sector 1.1 Analyse key aspects of professionalism in the lifelong sector . Define professionalism min 2 definition and compare them Webster’s Dictionary defines professionalism as the conduct‚ aims or qualities that characterize or mark a professional person (1). Meanwhile Oxford dictionary defines it as the practising of an activity‚ especially a sport‚ by professional
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NVQ in Business Administration Level 2; Unit 3: Work in a business environment Learning outcomes: 1.1 – 5.2 Unit 3: 1.1: Describe what is meant by diversity and why it should be valued. What is meant by diversity is that even if someone may be of the same species there will always be differences in their appearance‚ their personality‚ their beliefs and many other differences. The reason as to why it needs to be valued is because without any form of diversity then everything would
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Unit 3 – Supporting Children E1 – Five pieces of current legislation: Human Rights Act 1998 United Nations Convention of the Rights of the Child 1989 Children Act 1989 Children Act 2004 Disability Discrimination Act 1995 E2 – Each piece of legislation has affected the protection and the rights of children and their families in settings‚ as different policies and procedures stem from all of them. “The Human Rights Act 1998 came in to force in October 2000 and had a big
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Part 2: Summary of Social Work Speaks and “Unit 3” The section “Poverty and Economic Justice” in Social Work Speaks discusses the economy and its balance‚ or lack thereof‚ as well as the people who are impacted by the economy’s debilitating imbalance. The PowerPoint titled “Unit 3: Children and Poverty” helps to further understand the poverty crisis that our society is facing by focusing on the children who live in poverty. The social work profession is there to help those who are most vulnerable:
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C1 There are several theorists that links within my key issues‚ these are: Burrhus Skinner – He believed in a thing called operant conditioning. He believed that there are three different opperants that can impact our behavior‚ these are: •Neutral – this is experiences from the environment which is not likely to effect the child’s behavior •Reinforce – responses from the environment that can have an impact on the behavior being repeated reinforces can be a positive or negative experience
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L3 HSC Technical Certificate unit worksheet Unit 301 - Principles of communication in adult social care settings The numbers in the bracket after each question relate to the assessment criteria in the standards 1. Identify the different reasons why people communicate (1.1.1) People communicate to build relationships‚ convey their needs to one another‚ share their ideas‚ express their feelings and socialise in pairs or larger groups. 2. Explain how communication affects relationships in an
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Unit 3 assessment Assessement and care in end of life care Section 1: Understanding the holistic approach to end of life care 1) Various needs that would be considered when planning an individuals end of life care; a) The physical needs to be considered for a person needing end of life care are likely to be pain‚ nausea and vomiting‚ breathlessness and weakness/fatigue. Some people may also need help with mobility and personal care. b) The emotional/pysychological
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