individual behaviour. That concept may be attitudes‚ job satisfaction‚ personality‚ values‚ perceptions‚ emotions and moods‚ or motivation. Recently‚ there is a widely debate on whether a happy employee is a productive employee‚ which indicates that people pay an increasing attention on individual’s feelings or satisfaction on their job. The key issues are that what are the causes of job satisfaction‚ how important is it and how to improve job satisfaction of employees‚ especially by managers. To understand
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Part 1: Customer Satisfaction and Loyalty Definition of Consumer Satisfaction: The satisfaction of customer is considered as the popular topic at the practice on marketing and the research as academic in view of the fact that the primary study of Cardozo’s (1965) on the effort of customers‚ their expectations and along with the satisfaction of them. In spite of taking many attempts for measuring and explaining the satisfaction of customer‚ there is not so much consensus conducting in relation
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A research work on Employee Satisfaction measurement with special reference to KRIBHCO‚ Surat Ekta Sinha Asst. Professor‚ Uka Tarsadia University‚ Gujarat Abstract: This research work has been done to measure the satisfaction level of employees with special reference to KRIBHCO‚ Surat. Today to sustain in such a competitive market its very important to retain good employees‚ that contribute towards the attainment of Organizational goal and customer satisfaction as well. Many researchers have
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Job Satisfaction - Introduction The father of scientific management Taylor ’s (1911) approach to job satisfaction was based on a most pragmatic & essentially pessimistic philosophy that man is motivation by money alone. That the workers are essentially ’stupid & phlegmatic ’ & that they would be satisfied with work if they get higher economic benefit from it. But with the passage of time Taylor ’s solely monetary approach has been changed to a more humanistic approach. It has come a
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116 CHAPTER- IV SECTION-I JOB SATISFACTION 4.1 INTRODUCTION Human Resource Management is considered to be the most valuable asset in any organization. It is the sum-total of inherent abilities‚ acquired knowledge and skills represented by the talents and aptitudes of the employed persons who comprise of executives‚ supervisors‚ and the rank and file employees. It may be noted here that human resources should be utilized to the maximum possible extent‚ in order to achieve individual
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A SUMMER TRAINING PROJECT REPORT ON “CUSTOMER SATISFACTION ON ICICI BANK” Submitted in the partial fulfillment for the award of Degree of Bachelor in Business Administration 2010-13 UNDER THE GUIDANCE : SUBMITTED BY: Ms.Sonia Arora Jacob Varghese FACULTY (Management)‚ CPJCHS Enroll.No.-10421501710 BATCH NO.- 2010-13 CHANDERPRABHU JAIN COLLEGE OF HIGHER STUDIES & SCHOOL OF LAW An ISO 9001:2008 Certified Institute
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Executive Summary The Coffee Bean & Tea Leaf was founded by Mona and Herbert Hyman and it is established in Los Angeles‚ California in the year 1963. The first Coffee Bean & Tea Leaf were established here in Malaysia in 1997. The company offers a wide variety of its own signature beverages that ranges from coffee to non-coffee drinks and launched their very own signature drink; “The Original Ice Blended” in 1989 and has been the main highlight of its company ever since. We will take a look
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org Documents/Global Crisis. International Coffee Organization. Retrieved May 4‚ 2012‚ from dev.ico.org/documents/globalcrisise.pdf Osorio‚ N. (2003). ICO.org Documents/G-8. International Coffee Organization. Retrieved May 4‚ 2012‚ from dev.ico.org/documents/g8e.pdf Osorio‚ N. (2004). ICO.org Documents/UNCTAD. International Coffee Organization. Retrieved May 4‚ 2012‚ from dev.ico.org/documents/UNCTAD.pdf Prince‚ M. (2003‚ December 3). CoffeeGeek - Coffee Crisis:TechnoServe Releases Fact-Based Industry
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Tea and coffee are the two most common drinks in the world that are available almost everywhere in various different forms. Both these drinks can be consumed at any time of the day and can be hot or cold. These drinks are different from the plant they are derived from‚ the taste‚ the process by which they are made and benefits they offer. Tea is a very popular drink in today’s culture in almost every country; they can be served hot or cold‚ with flavors‚ milk‚ lime‚ lemon‚ masala‚ etc. All the
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[pic] IMPACT OF DEMOGRAPHIC FACTORS ON JOB SATISFACTION OF LECTURERS OF BUSINESS MANAGEMENT FACULTY OF UiTM (PERAK) AZMAWANIE BINTI AZMI NURLIYANA BINTI CHE ANOUR SARAH BINTI IDILFITRI SITI NUR FATIMAH BINTI MANAP FACULTY OF BUSINESS MANAGEMENT DATE OF SUBMISSION: JULY 2013 ACKNOWLEDGMENT Our thanks go firstly to our beloved lecturer‚ Dr Hayati bin Jalal for all her words of wisdom‚ continuous support and encouragement for us
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