Describe the different features of telephone systems and how to use them The different features of telephone systems are they allow you to make external phone calls to clients and internal phone calls to fellow colleagues. There are a number of different features of telephone systems such as being able to call transfer to different members of the team by selecting from the telephone that you are transferring to. Voicemail is a feature which allows the person to leave a message for the person they
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A discussion of the character traits of a fictitious elderly woman named Miss Strangeworth will occur in this character sketch. Miss Strangeworth was an elderly woman‚ who was representative of her town?s history. She led a quiet public life‚ and was on friendly terms with most residents of her town. Unknown to these residents‚ Miss Strangeworth lived a double life. She was a friendly‚ grandmotherly figure in public; however‚ when she was out of the public?s eye‚ she became the author of unsettling
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Unit two: Principles of providing administrative services Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature | How / when used | 1. Answer phone | This is usually accessed by pressing the number 1. It enables you to access messages left to you by others | 2. Conference calls | This makes it possible to speak to more than one person
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1. Explain the purpose of correctly receiving‚ checking and sorting mail and packages (both incoming and outgoing). Professional handling of mails is vital within an organisation since it is widely used for transfer of equipment and material in the business. Improper handling of mails could result in loss of business / customers / suppliers and economic losses. This can be due to loss to vital documents‚ delays in mails‚ delivered to wrong person‚ inefficient service being delivered‚ payment
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Unit two: Principles of providing administrative services Assessment You should use this file to complete your Assessment. The first thing you need to do is save a copy of this document‚ either onto your computer or a disk Then work through your Assessment‚ remembering to save your work regularly When you’ve finished‚ print out a copy to keep for reference Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with
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greet them in a friendly manner and continue to talk friendly throughout and help solve the customer’s requirements. Section 2 – Understand how to handle mail 1. Explain the purpose of correctly receiving‚ checking and sorting mail and packages (both incoming and outgoing). The purpose of correctly checking and sorting incoming mail is to ensure It has arrived to the correct address and to be passed on to the correct person. The purpose of correctly checking and sorting
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Level 2 Certificate in Principles of Business and Administration (QCF) QCF [ 600/3451/8] Unit: Principles of providing administrative services (level 2) [R/601/7639] Learning Outcome 1: Understand how to make and receive telephone calls 01.01 Describe the different features of telephone systems and how to use them. Call holding is where you place a caller on hold whilst you complete another task. This could be to locate paperwork‚ look up the caller’s details and information before speaking
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Unit two: Principles of providing administrative services Assessment Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how/when they would be used. Feature How / when used Answer phone Answer phone is used when there is nobody on the end of the line to take the call it is used to leave a message for the person you
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Unit two: Principles of providing administrative services Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a disk • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly
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16.How does the author show us that Ralph is finally beginning to face the realities of their existence? The author shows us that Ralph is finally beginning to face the realities of their existence by strating a disposition within Ralph‚ toward his position as leader of the group of boys‚ that was not apparent before: ??We need an assembly. Not for fun. Not for laughing‚ and falling off the log...not for making jokes‚ or for...cleverness. Not for these things. But to put things straight?? (84).
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