Unit two: Principles of providing administrative services Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a disk • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly
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Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature How / when used 1.Call back Enables people to automatically recall an engaged extension once it has become free. The callers do not need to keep dialling the same number over and over. 2.Conference call This makes it possible to speak to more than one person
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Unit two: Principles of providing administrative services Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a disk • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly
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Unit: 210 Handle Mail Date due: 15/04/14 Unit Aim: this unit is about handling internal and external mail and packages within the service requirements of an organisation. The learner will. 1. Understand security procedures when handling mail or packages. 2. Understand the range of available internal and external mail services. 3. Be able to receive‚ distribute and collect internal and external mail services. 4. Be able to follow procedures for despatching mail or packages. 5. Be able to resolve
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the optional units I chose‚ they include Handling Mail‚ Use of Telephone‚ Office Equiptment and Prepare Text from Notes. This Page contains Handle Mail and Prepare Text from Notes. Other Units will be uploaded when complete. NB- Please do not exactly copy this work‚ make questions relevant to where you work and the procedures of your particular company. Unit 697- Handle Mail This unit is about handling internal and external mail and packages within the service requirements of an organisation
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of the growth in online buying‚ its catalog business is still quite strong. With the holiday season coming Writer’s Edge is planning to run a new direct mail campaign. Relevant information includes: The cost of printing the holiday season catalog is $30‚000 in fixed costs plus $0.23 per catalog. The cost of mailing each catalog (postage + cost of purchasing names and addresses of potential customers from a list vendor) is $0.39. Each catalog will include a direct reply envelope that can
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Unit: CU680 Manage Own Performance in a Business Environment Learning Outcome 1 : Understand how to plan work and be accountable to others Score Assessment Criteria 0 1.1 Outline guidelines‚ procedures codes of practice relevant to personal work 0 1.2 Explain the purpose of planning work‚ and being accountable to others for own work 0 1.3 Explain the purpose and benefits of agreeing realistic targets for work 0 1.4 Explain how to agree realistic targets 0 1.5 Describe ways
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Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature How / when used 1. music on hold That type of phone is used when a person is placed on hold and the music is played to them. Usually used when calling customer service. 2. transfer This one enables to transfer a caller to another extension. Usually used at the reception
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This in turn can undermine the long term future of the business. Most companies have a cut off time for outgoing mail to be given to the mail room. This allows for the mail to be sorted into first/recorded or special delivery. To eliminate delays‚ the company which I work for‚ has a policy for all our standard mail to be sent as first class. For courier requirements we try to make sure that all requests are made at least 24 hours in advance. This gives the mailing
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CPI = EV/AC = $20‚000/$25‚000 = 80% SPI = EV/PV = $20‚000/$25‚000 = 87% b. How is the project doing? Is it ahead of schedule or behind schedule? Is it under budget or over budget? Project is over budget‚ behind schedule c. Use the CPI to calculate the estimate at completion (EAC) for this project. Is the project performing better or worse than planned? EAC = BAC/CPI=$120‚000/.8=$150‚000 d. Use the SPI to estimate how long it will take to finish this project. Estimated Time to Complete=
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