1. Customer Service Encounter 1.1 Service Encounter I went to an OPPO outlet to get several phone covers of different phone models. When I entered the store‚ I was approached immediately by a staff with a smile. She inquired if I needed help with anything. I told her the models of the phone covers I need while maintaining eye contact with me. She then took the covers and passed it to me promptly. I went home after the purchase and realised I got the wrong phone case of one phone model. I went back
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Gappe The research study focused on the satisfaction level of the customers at Tootsie’s Restaurant in Tagaytay City to know if the restaurant is competent enough and if they are meeting or exceeding the customer’s expectations from their establishment. This research was conducted to determine the levels of customer’s satisfaction. Specifically‚ it aims to: (1) understand furthermore the importance of customer satisfaction in an establishment; (2) determine if the customers are satisfied or not
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Contents1.Lifetime Customer Value....................................................1What would you estimate is the lifetime customer value (LCV) of Laura’s business at each of the stores?How would you account for any difference?2.Level of Service..................................................................3How would you rate the level of service provided by the two newsagents? Why?3.Customer Satisfaction and Customer Loyalty.........................4Although Laura shopped at the first newsagent
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Now‚ Boeing is facing a very strong competition with Airbus due to increase of market share of Airbus in the market. In order to gain back its brand loyalty and market share‚ Boeing must react and respond to the competition. Although no one can prove that Airbus is doing the business in an unethical ways‚ but we must admit that competition between Boeing and Airbus is getting strong. Of cause we cannot said that Boeing will act unethically to compete‚ but most probably‚ Boeing will rearrange their
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Executive Summary What would be the best option for a company to lease or purchase equipment? Each business owner’s situation is different. The decision to buy or lease business equipment is unique. It must be made on a case-by-case basis. Leasing equipment preserves capital giving the business more flexibility. While leasing can be good in the short run it can cost you more in the long run. We will look at the advantages and disadvantages of leasing. My research will look at the different options
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A STUDY ON THE CUSTOMER SATISFACTION OF BIG BAZAAR WITH SPECIAL REFERENCE TO PAZHAVANGADI STORE PROJECT REPORT Submitted to Amrita Vishwa Vidyapeetham‚ School of Arts & Sciences for fulfillment of the requirement for the award of the Degree of Bachelor of Business Management. BY ASWATHY ACKNOLWLEDGEMENT I use it as it privilege to thank Mr.Bijith‚ HR‚ Big Bazaar Pazhavangadi and Mr.Satheesh.DM of Electronics Department for giving me and guidance to do this project
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Susan Monro‚ Service Consumer Case Study [Pick the date] 1. Identify each of the services that Susan Monro has used or is planning to use. Categorized them according to the nature of the underlying process. 1. Susan Monro lives in an apartment she shared with three other students. 2. She checks the internet for the local weather forecast. 3. She drops a letter in the mailbox. 4. She rode the bus towards the school. 5. She opted to buy breakfast at the university. 6. Susan attended the lectures
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Post purchase stage is the final stage in the consumer buying decision process. In this stage‚ consumer accesses whether he or she is satisfied or dissatisfied with the purchase of Xiaomi Mi 4. Consumer will evaluate the adequacy of the product with his original needs whether he or she has made the right choice on buying the product. Consumer will feel either a sense of satisfaction for the product‚ or on the contrary‚ a sense of disappointment if the product has fallen far short of expectations
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time periods that have more of an impact than others. When looking back upon World War II‚ it is clear to see that the Jeep and the airplane have made a major impact on world history. The Jeep first made its appearance during World War Two. The government gathered up three companies to see which could make the most efficient‚ all terrain vehicle. After a long process‚ the Jeep was being sold to the military and being used for multiple purposes. One of the reasons the Jeep was chosen to be used as
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Paul Norris Professor Nitecki Expository Writing 101-007 16 April 2013 The Airplane: Public Reaction Wilbur and Orville Wright invented the world’s first airplane at the turn of the twentieth century. Mary Bellis described the years following the brothers’ discovery‚ during which various engineers furthered their invention to where it stands today‚ capable of intercontinental travel for commercial‚ transportation and militaristic use. The airplane’s introduction and advancement was first met
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