HARRAH*S ENTERTAINMENT THE FACTS________________________________________ • Founded in 1937 in Reno‚ Nevada by Bill Harrah • One of the world’s most renowned provider in casino entertainment • Operates nearly 40 casinos in three countries under the Harrah*s‚ Caesars‚ Horseshoe‚ Bally’s‚ Flamingo‚ Paris‚ Rio‚ Showboat‚ Harveys‚ and Grand Casino Resort brand names • More than 40‚000 employees • Posted more than $4 billion in revenue and $235 million in net income in 2002 THE HISTORY ________________________________________
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Case Study On Harrah’s Big Database Gamble Submitted By: Pratik Mohire HARRAH’S BIG DATABASE GAMBLE BRIEF ABOUT THE CASE Harrah’s is the world largest provider of branded casino entertainment; it has around 25 million customers (2001) 25 casino with 40‚000 gambling machines in 12 states. For years it had been a fairly small gambling company but‚ by 2001‚ had emerged as the second largest in the industry. By the mid-1990s‚ the gambling Business was flourishing
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the unique features of the Total Rewards Program and other aspects of customer relationship management? What were the benefits of the systems in terms of the sort of analysis they enabled? WINet was develop by Boushy and his team to solve the database of customer cannot working on the different system. All of the company’s transactional‚ slot machine‚ hotel management‚ and reservation system were captured and collected from the variety of systems. WINet classify its customers into different segments
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Case: Harrah’s Entertainment‚ Inc: Rewarding Our People. Strengths and Weaknesses of Harrah’s gain-sharing Program Harrah’s strategy was to shift from service-driven company to a customer-driven company‚ and it invested in people development and bonus rewards. Company has introduced a gain-sharing program where employees were rewarded for improving customer service. This program has required employees to have more interacts with customer such as hand shake “employees can lose
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Question 1: Choose one or more definitions from the theory discussed in class to describe CRM as implemented by Harrah´s Entertainment Inc. I believe that the combination of Kotler´s and Zigmund‚McLeod‚ Gilbert definition of CRM perfectly describes the situation of Harrah´s Entertainment Inc. Kotler refers to CRM as: “the process of managing detailed information about individual customers and carefully managing all customer touch points to maximize customer loyalty”. Zigmund‚ McLeod‚Gilbert definition
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Case study : Proctor and Gamble Can you name the best marketing company in the world? It is a very difficult question. Too often we confuse big revenues‚ innovative products‚ famous brands or remarkable ad campaigns with marketing excellence. Don ’t get me wrong: all of the above are wonderful corporate assets‚ but they do not necessarily denote marketing excellence. A truly great marketing organisation displays excellence in all fields of our discipline. And that is why I have no hesitation in
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drove Harrah’s customer relationship strategy Loveman’s goal was to increase revenue by gaining a larger percentage of the gaming dollars of their customers. Based on customer focus groups‚ the company determined that its best customers only spent 36% of their gaming budget at Harrah’s. Loveman’s strategy was to increase this percentage through a combination of targeted incentives and better customer service. 2. Discuss whether Harrah’s business and IT strategies
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Through this Capstone project‘s paper‚ I will answer the next question; what is the impact of the Human resource management (HR) practices in the success of the big companies’ management such as Proctor and Gamble (P&G)? .To answer this question‚ I will follow a qualitative analysis by taking the company Proctor and Gamble (P&G) as a study case. I will find out‚ how the company uses the talent management perspective which is defined as the goal-oriented and integrated process of planning‚ recruiting
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CASE ANALYSIS “Leadership‚ Innovation and Change at Procter and Gamble” Procter and Gamble has capitalized on innovation and creativity to lead the consumer and household product industry. This paper will explore some strengths and weaknesses‚ as well as opportunities and threats that Procter and Gamble had utilized to sustain its success and competitiveness. This case study will also explore some characteristics of innovative organizations and why they have chosen to be innovative. I. Situation
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High 4. Threat from competitors - High New Facilities ‚ Imitating Harrah’s strategy through technological advancement‚ New attractions 5. Threat from new entrants - High Over all : Though the threat from competitors and substitutes was high Harrah was the biggest casino chain company in the market and had set hold on major market share Job roles for casino : 1. Gaming dealer: Dealers’ job duties can include operating games by dispensing the correct numbers of cards or blocks‚ comparing the
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