questions. All the questions are compulsory and carry equal marks. Section-A Ques. 1 List five ways in which investment in hiring and selection‚ training and ongoing motivation of employees will pay dividends in customer satisfaction for (a) a restaurant (b) a hospital (c) a consulting firm Ques. 2 Identify firms from three different service sectors in which the service environment is crucial part of the overall value proposition. Analyze and explain in detail the value that is being
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Introduction Indian food? SpiceSky restaurant is definitely the place to be. This had been the answer in most Londoner’s hearts over the past two decades. This was attributed to the delicious Indian dishes and drinks that included Biryani‚ Idli‚ Gulab jaamun‚ Hadia among others. The customer service was also superb. The waiters and waitresses‚ most of whom were Indians did an excellent job explaining the delicacies on the menu especially to first time clients. Things have however changed in the past
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questions are asking about and set a direction‚ so that we write on the right path and this take up 2 days. At the same time‚ we visit KFC which is located at Genting Klang and capture some photos inside as a reference for later activities. Since the restaurant is only nearby‚ we plan to use 3 days to finish it because drafting its layout out cost us a lot of time. After activity A‚ we will start to run activity C‚ distribute the works to everyone to make sure there is no free rider and also do the assignment
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CHAPTER 1 THE PROBLEM AND ITS BACKGROUND Introduction A restaurant is an establishment which prepares and serves food and drink to customers in return for money. Meals are generally served and eaten on premises‚ but many restaurants also offer take-out and food delivery services. There are many reasons why the restaurant businesses failed. Food catering establishments which may be described as restaurants were known since the 11th century in Kaifeng‚ China’s northern capital during the first
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JM Signature Restaurant Summary: • Successful restaurant owner plans to open new restaurant in entertainment district • He set a goal of $4M in revenue for first year of operations‚ which is said to be overly optimistic by his accountant. • Joshua has two choices: Should he open? And if he does what is the most appropriate marketing plan? • While there is considerable information about population‚ income levels‚ economic demographics‚ competition… the key here is to evaluate
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CASE STUDY #1 A Job Search Dilemma Eric‚ a second-semester senior‚ is looking for a job. Anxious about finding work in the worst economy in decades‚ he sends out scores of resumes for a wide variety of positions. The first call he gets is for a position that doesn’t really interest him‚ but he figures he should be open to every opportunity. He schedules an interview‚ which he aces. In fact‚ the recruiter offers Eric the job on the spot. He would like Eric to start as soon as possible. Should Eric
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INTRODUCTION In the land of tandoori rotis and masala dosas‚ does Italian food have any place? Yes‚ says the statistics. The pizza industry is really sizzling with hectic activity. The 150 Cr industry growing at an annual rate of 50% is expanding at a frantic pace. Organized food service is characterized by a chain of outlets using a uniform brand identity across all outlets‚ centralized procurement of supplies‚ focus on quality‚ standardization and safety from supplier’s uniformity
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Bug Pizza or Bug Muffin Nicholas J. Are you willing to eat a pizza with bugs on it‚ or eat a muffin with insects that could not be seen? Well‚ in this persuasive essay‚ I will tell my opinion and three reasons why I chose it. By the way‚ I chose the pizza. Let’s move on with this essay. One reason that I would eat a pizza with insects is that I know what I am eating. Also‚ maybe it could fall off if it is too close to the edge. Unlike the muffin were you could be eating
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Pizza Delivery Business Plan Of all food related businesses to open‚ a Pizza Delivery business would be the easiest to start with very little difficulty in a new city‚ San Tan Valley. San Tan Valley has over 80‚000 residents in an unincorporated city in Pinal County. Currently there is no pizza company delivering to these residents and this presents a new profitable opportunity. Keeping it simple is the best approach for anyone with a minor or basic understanding in business. A pizza delivery
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COLLEGE OF ARTS AND SCIENCES SCHOOL OF TECHNOLOGY‚ MANAGEMENT‚ AND LOGISTIC INTRODUCTION OF MANAGEMENT (BPMN1013) RESEARCH OF CASE STUDY PREPARED BY: GROUP 11 TABLE OF CONTENT 1.0. Acknowledgement…………………………………………………3 2.0. Case study 2.1- Case 1- McDonald’s : Grilling Up an Empire……………….4 2.2- Case 9- Sony Corporation : An Evolution of Technology…14 2.3- Case 10- Nike :Spreading Out to Stay Together…………….23 3.0. References…………………………………………………….….42 ACKNOWLEDGEMENT Special thanks to
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