1 Objectives of the Course • • • • To provide a formal quantitative approach to problem solving To give an intuition for managerial situations where a quantitative approach is appropriate To introduce some widely used quantitative models To introduce software for solving such models. 2 Must-Read Article Inventory • • • • “Decision trees”‚ Robin Greenwood (HBR‚ March 2006) “Note on Linear Programming”‚ Jonathan Eckstein (HBR‚ November 1992) “Sampling and Statistical Inference”‚ Arthur
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REVIEW OF LITERATURE This chapter attempts to review different literatures on customer satisfaction with reference to hotel industry and presents various studies made regarding the issues related with hotel industry and customer satisfaction. Customer – Definitions Paul S. Goldner (2006) 1 defines‚ “…a customer is any organization or individual with which you have done business over the past twelve months”. Grigoroudis‚ E and Siskos‚ Y (2009) 2 provide definition for ‘customer’ upon two approaches:
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AEREN FOUNDATION’S Maharashtra Govt. Reg. No.: F-11724 SUBJECT:-E-COMMERCE MANAGEMENT COURSE : Total Marks : 80 Attempt all the cases Case 01 GM’s E-Business Strategy INTRODUCTION US-based General Motors (GM)‚ the largest automobile company in the world‚ was in trouble in the late 1990s. The company’s market share in the US automobile market had been steadily declining from a high of 50% in the late 1960s to a low of 28% by 1999.Analysts pointed out that GM had been in the grip of a vicious
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CASE STUDY I. PERSONAL DATA Name: Juana Talion Age: 45 years old Birth Date: May 6‚ 1976 Address: Caramoran‚ Cataduanes Civil Status: Married Gender: Female Religion: Roman Catholic Date and time of admission: September 20‚ 2010 10:30am Chief complaint: hypogastric mass Tentative Diagnosis: myoma uteri Attending physician: Dr. Espinola II. HEALTH HISTORY a. History of Present Illness Juana Talion‚
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AirTex Aviation 1. Did AirTex need a new control system at the time of the takeover? * “The management system that was in place was one woman who magically kept everything in her head. There was limited and almost incomprehensible formal system.” Sarah Arthur‚ the company’s accountant‚ had complete autonomy over the company’s information‚ and she kept this information private. * AirTex was in need of a more formalized accounting system‚ since accounting was a central department of the company
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Case Study Presenting a case to a teacher is same as presenting it in front of a jury. You need to have structured and solid arguments to convince the jury (teacher‚ in your case) and prove your point. If you are an excellent lawyer‚ you can even convince the jury that your defendant is not guilty even if he is (not ethical‚ of course). The bottom line is: you need to structure your case analysis. Although every case analysis more or less follows the same pattern; there is a slight variation depending
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there will be: • a set of clear objectives • an intended target audience • staff to work on the campaign • a budget‚ based on costs for the work identified III. STATEMENT OF THE PROBLEM: How Portakabin promotes its brand. To be the best company in the world--in the eyes of our customers‚ shareholders‚ communities and people. expect and demand the best we have to offer by always keeping Portakabin’s values top of mind. IV. OBJECTIVES: To promotes its business in ways
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STRATEGIC HR MANAGEMENT STUDENT WORKBOOK International HRM Case Study By Fiona L. Robson Project team Project leader: Project contributor: External contributor: Editor: Design: Fiona L. Robson Bill Schaefer‚ SPHR Nancy A. Woolever‚ SPHR Sharon H. Leonard Courtney J. Cornelius‚ copy editor Terry Biddle‚ graphic designer © 2008 Society for Human Resource Management. Fiona L. Robson Note to Hr faculty and instructors: SHRM cases and modules are intended for use in HR classrooms at universities
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Tesco – Business Transformation Case Study Who would have thought that the food retailer famous for the slogan “Pile It High‚ Sell It Cheap” launched by Jack Cohen on an East End market stall in 1919‚ would have grown into one of the largest non-food retailers in Europe by 2007? What was it about Tesco that enabled it to move from being the poor relation to J. Sainsbury in the 1970s and 1980s to become the largest UK food retailer in the first decade of the 21st century? What was it that happened
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Goals/Objectives Throughout my senior year‚ I have discovered that I want to be a teacher and lead others. I am very passionate about working with kids‚ implementing school plans‚ and being the teacher I always wished for. I am a natural-born leader and do not get nervous in front of crowds‚ I always tend to take a leadership position within my personal life and at work. I would like to start teaching younger children and eventually work my up to high school or possibly college. I must become certified
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