IMPLEMENTING RELATIONSHIP MARKETING: THE ROLE OF INTERNAL AND EXTERNAL CUSTOMER ORIENTATION by T.F.J. Steyn*‚ S.M. Ellis** and F.A.A. Musika* *WorkWell: Research Unit for People‚ Policy & Performance School of Entrepreneurship‚ Marketing and Tourism Management Potchefstroom Campus North West University[1] **Statistical Consultation Service Potchefstroom Campus North West University Paper presented at the European Institute for Advances Studies in Management (EIASM) Workshop on
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The internal environment: * Strategic competitiveness and above – Average returns result when Internal organization (What a firm can do : function of resources‚ capabilities‚ and core competencies) matches External environment ( What a firm might do : function of opportunities in the firm’s external environment → Competitive Advantage * Competitive advantage key points: * No competitive advantage lasts forever. * Over time‚ rival use their own unique resources‚ capabilities‚ and
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THE CONTEXT OF MANAGEMENT (MBA 591-1) An analysis of South African Broadcast Corporation’s Internal and External Environment. Prepared By: Wandisa Vazi (72112212) Date: 25 August 2008 TABLE OF CONTENTS Executive Summary………………………………………………………. 3 1. Introduction…………………………………………………………. 3 2. Analysis External Environment…………………………………. 4 2.1 Political Forces…………………………………………………………… 4 2.2 Economical Forces……………………………………………………….
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Analyze how internal and External Forces Affect Organizational Behavior Examples of Internal and External Forces Include the Following: Competition: Some Chief Executive Officers when trying to build a high performance work culture will use a strategy that pits one employee against another employee to form a competition between the two. Methods such as these may entice employees to work harder‚ but sometimes these tactics will backfire and undermine employee cooperation. In-house internal
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2.1 Explain how development of children and young people is influenced by their range of personal factors. There are two main factors which affect a child and young person’s development. The first is personal factors this can be linked to genetics‚ health and learning difficulties all of which influence the development of a child. Then there is personality which is linked to the environment which is influenced later on in the development. Genetics Genetic information about a child is important
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October 2012 Title: sources of internal and external finance for Waitrose Source of Finance All business needs money in order to operate properly. Finance simply means the management of some amounts of money. And source of finance is generally the place where money comes from. Example Waitrose gets money by selling their products to the customers and hence customers are the different classes Internal and External source of finance. Internal Sources: Internal source are usually from inside
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Tamalii. In the Novel Walk Two Moons written by Sharon Creech‚ Sal goes through internal and external change due to the death of her mother. Sal becomes angry because she is having a hard time accepting her mom’s death and feeling like she did something wrong and that is why it is hard for her. Sal meets mrs. Cadaver the woman who held her mother’s hand in her last moments and was the only survivor of a terrible bus crash. It is hard for Sal to see mrs. Cadaver living life to the fullest while her
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Symbiosis Institute of Operations Management Marketing Management Project Report INTERNAL BRANDING vs EXTERNAL BRANDING STRATEGIES OF TATA TELESERVICES LTD. Submitted by Debasmita Acharya (001) Bhupesh Dua (026) Yadwinder Singh (081) Sandeep Soman (103) Mankaran Singh (123) Branding Strategies at Tata Teleservices Ltd. Contents INTRODUCTION .................................................................................................................... 3 OBJECTIVE ........
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The call-centre services all the Woolworths stores across South Africa. WFS is in a joint venture with ABSA‚ as its financial partner. 2. Scanning the Internal and External Environment The task at hand is to conduct an environmental scan of WFS‚ by identifying the relevant internal factors that are impacting the business as well as the external drivers. In order to do this in a systematic manner the use of business tools will be utilised to assist with the task.
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Internal Promotion vs. External Recruitment of Chief Executive Officer’s HROD 601 The decisions of the Chief Executive Officer are extremely important as their decisions affect the entire future of their company. Having the right person in the CEO role can result in great success‚ while the wrong person can lead a company to disaster. Mistakes at this level of an organization can be catastrophic whereas good decisions can lead to rapid growth and higher profitability. This article will
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