CONFLICT MANAGEMENT IN AN ORGANIZATION (A CASE STUDY OF UNIBANK GHANA LIMITED-ADUM) KWESI OPPONG-ADJEI ELIZABETH ASAFU-ADJAYE PRISCILLA ENYONAM KRAKAH JACQUELINE BEAUTY NYAAKU AMA KYEREWAA AMA TWUMWAA ANTWI A PROJECT WORK SUMITTED TO THE DEPARTMENT OFBUSINESS STUDIES IN PARTIAL FULFILMENT OF THEREQUIREMENT FOR THE AWARD OF THE BACHELOR OFBUSINESS ADMINISTRATION DEGREE(HUMAN RESOURCE MANAGEMENT) MAY‚ 2013 i STATEMENT OF AUTHENTICITY We Have Read The University Regulations Relating To Plagiarism
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Understanding Conflict Management in the Workplace Identify causes of conflict at work “Interpersonal conflict occurs between two or more persons when attitudes‚ motives‚ values‚ expectations or activities are incompatible and if those people perceive themselves to be in disagreement.” – Hunt 1982 It is safe to assume that in every workplace you are always going to get some kind of conflict from within. Conflict in the workplace can be caused by issues from groups‚ individuals or the organisation
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Self-esteem has a huge toll on an individual’s interpersonal communication. Depending on if one has high or low self-esteem‚ could determine a different message then you are trying to project to others. My low-self esteem is evident when I appear to be lacking confidence in a conversation. I am also aware that because of this people often question my honesty or my level of responsibility. In reality I am both extremely honest and responsible‚ however because I lack confidence in a conversation people
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I am always so quick to look at my staff and pick out their strengths and approach their areas of growth from a strength perspective. I struggle with reflecting on my own strengths at times. The Interpersonal leadership skill is one of the strongest approach I use when leading my team. Interpersonal leadership skill gives me the best approach to balance all daily tasks‚ help maintain quality and have great productivity while still having genuine concerns for my team and the clients we serve.
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alternative to using medications to treat depression and is the most effective over a short period of time. Interpersonal therapy looks at how their relationship are and the roles of certain people within those relationships. Goals of this treatment are improved social adjustments and over time have the ability to make their own adjustments themselves (Web MD‚ 2015). The client could use interpersonal therapy to his advantage because he needs to looks at his relationships and readjust them. He needs to
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ComSt 101 Exam 3 Study Guide Chapter 6: Know and understand The different filters used when selecting friends/partners (according to filtering theory) The characteristics of interpersonal communication (hint: direct‚ personal‚ etc.) Definition of self-disclosure Three types of dialectics/tensions mentioned in the text (hint: expressive-protective; autonomy-togetherness; novelty-predictability) Power interaction patterns (hint: complimentary‚ symmetrical) Types of dysfunctional communication
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Social Perception and Interpersonal Behavior Journal Article & Presentation Social Perception and Interpersonal Behavior: On the Self-Fulfilling Nature of Social Stereotypes Mark Snyder PSY 221 Social Psychology Dec 13‚ 2012 Natalie Martinez What is in fact Cognitive Social Psychology? Cognitive social psychology is concerned with the processes by which an individual gain knowledge about behavior and events that they encounter in social interaction
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Typical Behavioral Interview Questions by Category **Redundancy is evident to reveal the different WAYS questions can be asked. Coping with stressful situations and interpersonal conflicts 1. Tell me about a time when you had to cope with strict deadlines or time demands. Give me an example. 2. Give me an example of a time at work when you had to deal with unreasonable expectations of you. What parts of your behavior were mature and immature? 3. When have you had to cope with the anger or hostility
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Interpersonal Skills Melani Gales University of the People Listening: Active listening is a communication technique used in counseling‚ training and conflict resolution‚ which requires the listener to feed back what they hear to the speaker‚ by way of re-stating or paraphrasing what they have heard in their own words‚ to confirm what they have heard and moreover‚ to confirm the understanding of both parties(https://en.wikipedia.org/wiki/Active_listening) http://psychcentral.com/lib/become-a-better-listener-active-listening/
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I neither bury my anger nor let it explode PART TWO INTERPERSONAL DOMAIN – SELF ASSESMENT Indicate how much you agree with each statement -Level of Agreement (1= low‚ 5= high) Interpersonal self-assessment 1 2 3 4 5 I am interested in discovering the emotional makeup of others I generally have an accurate idea of how another person perceives me during a particular
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