Lancaster University Management School Working Paper 2004/046 Diagnosis and Improvement of Service Quality in the Insurance Industries of Greece and Kenya Rand‚ Graham K The Department of Management Science Lancaster University Management School Lancaster LA1 4YX UK ©Rand‚ Graham K All rights reserved. Short sections of text‚ not to exceed two paragraphs‚ may be quoted without explicit permission‚ provided that full acknowledgement is given. The LUMS Working Papers series can be accessed
Free Insurance
The current issue and full text archive of this journal is available at www.emeraldinsight.com/0265-671X.htm IJQRM 24‚6 Bank service quality: empirical evidence from Greek and Bulgarian retail customers Eugenia Petridou‚ Charalambos Spathis and Niki Glaveli Department of Economics‚ Division of Business Administration‚ Aristotle University of Thessaloniki‚ Thessaloniki‚ Greece‚ and 568 Received September 2005 Revised February 2006 Accepted May 2006 Chris Liassides City Liberal Studies
Premium Bank
Conceptual skill Modern management has been trend globalization and improve constantly. A manager’s job is complex and a range of skills are used by different level management. Although some management theorists propose a long list of skills‚ the necessary skills for managing a department or an organization can be summarised in just three categories: conceptual ‚human and technical (Katz‚1974) .The application of three skills changes as managers move up in the organization. Although the degree
Premium Management Skills management Leadership
IJMBs Vol. 1‚ Issue 3‚ septeMBer 2011 I S S N : 2 3 3 0 - 9 5 1 9 (O n l i n e ) | I S S N : 2 2 3 1-2463 ( P r in t) Customer’s perception of service quality of State Bank of India - A Factor Analysis Department of Commerce‚ Avinashilingam Deemed University for Women‚ Coimbatore‚ India Abstract Customer service is an integral part of any organization. It is necessary to identify the key success factors in terms of customer satisfaction so as to survive in intense competition and increase
Premium Bank
U01d1 - Applying Service Delivery Models – Pat Finch * Select two contemporary problems of interest to you. Two contemporary social problems of interest are transitional housing needs for homeless mothers and domestic violence in the African American community. Fischer (2000) wrote homeless families face the economic and personal challenges of sparse employment opportunities‚ child care and nutrition needs‚ compounded by the loss of adequate housing. Those with the greatest risk of being unemployed
Premium Domestic violence Violence Violence against women
International Journal of Quality & Reliability Management Emerald Article: Applying SERVQUAL to Web sites: an exploratory study Jos van Iwaarden‚ Ton van der Wiele‚ Leslie Ball‚ Robert Millen Article information: To cite this document: Jos van Iwaarden‚ Ton van der Wiele‚ Leslie Ball‚ Robert Millen‚ (2003)‚"Applying SERVQUAL to Web sites: an exploratory study"‚ International Journal of Quality & Reliability Management‚ Vol. 20 Iss: 8 pp. 919 - 935 Permanent link to this document: http://dx
Premium World Wide Web Web page Website
of total quality management in service sector. It also reports on means to achieve total quality in service sector. There are various dimensions of quality are present to measure it. This paper looks on these dimensions and also addresses the Quality assurance system which is used to get assurance of standard quality. The paper also discuss about the various quality standards used by service sector and principles of ISO 9000:2000. Problem Statement: Whenever the concept of total quality management
Premium Quality assurance ISO 9000 Quality management
The Adoption of Electronic Data Interchange (EDI) Technology by Nigerian SMEs: A Conceptual Framework Maikudi Shehu Musawa Department of Technology Management‚ Faculty of Technology Management‚ Business and Entrepreneurship‚ University Tunn Hussein Onn Malaysia 1 Eta Wahab Department of Technology Management‚ Faculty of Technology Management‚ Business and Entrepreneurship‚ University Tunn Hussein Onn Malaysia eta@uthm.edu.my Abstract In these days‚ the adoption of information technology
Premium Technology Electronic Data Interchange
Conceptual Literature This study aims to identify the effects of Effective Advancement of Training Program in SIP among SSC students in Gov. Feliciano Leviste Memorial National High School. The study is also created in order to asses further and possible solutions to the problems that the teacher and student may cite. A science investigatory project involves the use of the scientific method within an area of inquiry. The scientific method is a systematic methodology that includes five steps.
Premium Scientific method Science Natural science
Case study 5 Training for improving service quality at Honda Introduction This case is about Honda American Motor Company which tries to improve quality due to blended learning approach. They split it in three different phase. 1. Phase one: The first phase takes place online. For two to three weeks‚ learners access a series of online modules that introduce the logical processes for effective problem solving and decision making. Learner progress is essentially self-paced‚ but since the content
Premium Learning Quality management Term