The Customer is Always Right There is a popular saying in business‚ “The customer is always right.” Originally coined by Harry Gordon Selfridge‚ the original meaning suggests that “a company’s keenness is to put the customer first.”1 Ultimately this phrase indicates that businesses must be aware that their customers are the essence of their business. Without customers‚ the business would seize to exist. I concur with this philosophy as customers are the fundamentals to any business or organization
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asked for your advice. The three stocks currently held all have b = 1.0‚ and they are perfectly positively correlated with the market. Potential new Stocks A and B both have expected returns of 15%‚ are in equilibrium‚ and are equally correlated with the market‚ with r = 0.75. However‚ Stock A’s standard deviation of returns is 12% versus 8% for Stock B. Which stock should this investor add to his or her portfolio‚ or does the choice not matter? Answer: B‚ Stock B Since she has a portfolio the number
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Topic Gateway Series Customer profitability analysis Customer profitability analysis Topic Gateway Series No. 55 1 Prepared by Jasmin Harvey and Technical Information Service January 2009 Topic Gateway Series Customer profitability analysis About Topic Gateways Topic Gateways are intended as a refresher or introduction to topics of interest to CIMA members. They include a basic definition‚ a brief overview and a fuller explanation of practical application. Finally they
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2011-2012 and FY 2010-11. Compute annualized return and risk. DATA | ANNUALIZED RETURN | ANNUALIZED RISK | Weekly | -16.952 | 36.449 | Daily | -16.241 | 39.347 | Monthly | -11.21 | 30.209 | Comparing this with a suitable peer company‚ Company | Annualized return | Annualized risk | JSP | -11.2154 | 30.209 | TATA STEEL | -4.0020 | 47.202 | OBSERVATION As can be seen from the observations above‚ the stock which gives the maximum return also comes with the maximum risk (TATA STEEL)
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1. How else can Nordstrom continues to provide exceptional customer service and increase brand loyalty? Many retail stores strive to deliver great customer services to its consumer. No other store has been known recognized for it’s above and beyond services like Nordstrom. Nordstrom is the epitome of what customer services should be and has been for many years. Their customer services acknowledgements and supreme employee benefit incentives has landed them on the Fortune Magazine list of 100
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The relationship between customer loyalty and customer satisfaction John T. Bowen University of Nevada‚ Las Vegas‚ Nevada‚ USA Shiang-Lih Chen University of Nevada‚ Las Vegas‚ Nevada‚ USA Keywords Customer loyalty‚ Customer satisfaction‚ Database marketing‚ Hotels Abstract Develops and implements a method for hotels to identify attributes that willincrease customerloyalty. Otherhotels can replicate the methodology used in this study. The study makes
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40) Consider the following statements when answering this question; I. Whenever the marginal product of labor curve is a downward sloping curve‚ the average product of labor curve is also a downward sloping curve that lies above the marginal product of labor curve. II. If a firm uses only labor to produce‚ and the production function is given by a straight line‚ then the marginal product of labor always equals the average product of labor as labor employment expands. A) I is true‚ and II is
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intend to give customer satisfaction. The research indicates the most important aspects to give 100% customer satisfaction that will benefit customers and the company as well. In the past few years significant growth has been noticed on Jollibee Foods Corporation. It has been proved that Jollibee Foods Corporation is the fastest and the largest growing company in the industry of fast food chain. Jollibee also operates branches in different countries wherein they focused and value the culture of
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Summary and Critique: A Return To Christian Culture or‚ Why Avoid the Cult of the Slob? by Richard S. Taylor This book‚ A Return To Christian Culture‚ is written in the point of view that culture is important‚ and we are unaware and neglectful the significance of culture about its role in evangelism. The character of culture affects the majority of problems as a core of issue‚ such as the race‚ generation gap‚ and etc. The author‚ Richard Taylor‚ mentions the cultural difference between highly cultured
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found. Figure 1 ACSI MODEL 5 Figure 2 - Kano Model 9 Chosen Topic The broad topic covered in this literature review is the area of Customer Satisfaction. The authors job is as a Customer Care Manager for Senator Windows for the past 15 years. The area of interest is therefore centred on the elements required to achieve the required level of customer satisfaction and also the methods that can be used to effectively measure it. Scope It would be desirable to limit the scope of the research
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