Exploratory Study of Consumer Complaining Behaviour (CCB) in Saudi Arabia Saeed Badghaish‚ University of Western Sydney‚ badghaish98@hotmail.com *Richard Fletcher‚ University of Western Sydney‚ r.fletcher@uws.edu.au John Stanton‚ University of Western Sydney‚ j.stanton@uws.edu.au Key words: consumer; complaining behaviour; Saudi Arabia; Filipino; Saudi; differences Abstract This paper presents an exploratory study intended to obtain a better understanding of consumer complaint behaviour (CCB) in Saudi
Premium Focus group Complaint Pleading
using goods and services - has become an important attribute for time poor consumers. Berry‚ Seiders and Grewal (2002) proposed that convenience can be measured as a five dimensional construct comprising decision‚ access‚ transaction‚ benefit‚ and post-benefit. This paper examines the empirical reliability and validity of Berry et al’s five dimensions within one service setting. The results of a survey with 443 service consumers found that the five measures were all reliable (i.e. an alpha of above
Premium Dimension Psychometrics Reliability
1 Executive Summary Consumer behaviors vary between different countries and market structure. This report seeks to uncover the underlying factors behind some of the biggest consumer markets‚ Australia‚ Hong Kong and China. Demographic characteristics largely affect by social and value trends such as consumption culture‚ gender roles and demand for certain goods and services. The existing relationship between these factors would be analyzed and discussed further. From an analysis of the distinct
Premium China Sociology Economy of the People's Republic of China
Current Trends: Challenges faced by FMCG supply chain in India * Several layers of intermediaries does not allow the supply chain to be cost effective and efficient. * Use of IT and other systems like ERP‚RFID is not very prevalent. * Complex tax structure: High Indirect tax‚ lack of uniformity‚ high octroi and changing tax policies result in escalating prices at every level of supply chain. * Poorly developed agricultural infrastructure. * High power cost * Lack of proper
Premium Supply chain Supply chain management Inventory
STUDY OF CONSUMER PERFERENCES TOWARDS 150CC MOTORCYCLES IN LUDHIANA CITY A PROJECT REPORT Submitted by : HARPINDER SINGH (Roll no. 8100132015) in the partial fulfillment for the award of the degree of BACHELORS OF BUSINESS ADMINISTRATION Submitted to: Dr. MEENAL CHAUHAN Gian Jyoti Institute of Management &Technology PUNJAB TECHNICAL UNIVERSITY‚ JALANDHAR 2008-2011
Premium Motorcycle Bajaj Auto Preference
Prospero is justified in his behaviour towards others during the play. During the course of the play‚ Prospero is always scheming on his plan to get his justice back from what the nobles did to him. I believe that Prospero is justified towards the others during the play‚ as there is lots of evidence to support this statement. A good example is when Caliban tries to rape Miranda; Prospero is justified in how he treats Caliban in the play. He treats Caliban like dirt and does not regard him as
Premium Psychology Sociology Thought
The term Consumer can be referred to an individual or a group of people‚ such as tourists. The process of analyzing such bodies is very important‚ so as to get certain estimations about the new or ongoing businesses progressions. Tourist consumer behavior is an occurrence which can be described and explained in many different forms such as the observation of decision making‚ purchasing patterns and habits of the general public (Yadin‚ 2002). Another more self-explanatory explanation is the study
Premium Marketing
List of the different types of behaviour which are inappropriate for schools Hitting – using a hand or arm with a closed or open fist to hit (make forceful physical contact) with another person. Kicking – using the foot or leg to kick or hit another person Head butting – using the head or face to hit (make forceful physical contact) with another person Scratching – using the nails of the feet or hands to break the skin of another person. Pinching – using the fingers to squeeze another
Premium Aggression Borderline personality disorder
Apple segments. Marketing includes all the fulfill the all segment of consumers. Marketing is also to convert social needs into profitable opportunities. So this topic provides all the essential to theoretical knowledge and to inculcate the efficiency. It is also requirement for the company to improve their service and quality for achieving their ultimate goal. Project Title : Market Share and consumer preference towards mineral water with special reference to Bisleri . The topic has
Premium Bottled water Drinking water Water
SUMMER INTERNSHIP PROJECT REPORT “AN ORGANISATIONAL STUDY AND CLIENTS PERCEPTION TOWARDS OUTSOURCING ACTIVITIES IN CONSTRUCTION BUSINESS” AT VOPTIMISE PVT LTD‚ BANGALORE A Project Report Submitted In Partial Fulfilment of the Requirements For The Award of the POST GRADUATE DIPLOMA IN MANAGEMENT TO M.S.RAMAIAH INSTITUTE OF MANAGEMENT BY N TULASIRAM MANIKANTA SWAMY (131230)
Premium Project management Management Strategic management