A STUDY ON CONSUMER PERCEPTION OF AFTER SALES SERVICE WITH REFERENCE TO HYUNDAI CARS AT CHENNAI CHAPTER I INTRODUCTION 1.1 ABOUT THE STUDY The present study was conducted in order to know the perception of the customer with respect to after sales services and to gauge the satisfaction of its consumers. Every customer tends to develop a certain image of the company after using the product. In this process‚ After Sales Services
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satisfaction level of the consumers as well as to know how effectively the company has segmented and positioned their product. We will also have a better understanding of factors that influence customers buying behaviour. The motive is to identifying the consumers who share similar demographic‚ psychographic‚ attitude and behaviour characteristics towards the product. This will help the companies to retain and attract customers effectively. Reviewed other factors that influence consumer purchasing decisions
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Consumer behavior is extremely complex‚ by studying consumer behavior we can further understand about why we make purchases and how we chose one brand or product over the option of others. In this essay I will apply the standard consumer decision process model (Engel‚ Blackwell and Miniard model) to the purchase of a high involvement and expensive product‚ a RADO watch and a cheaper low involvement product‚ a manual toothbrush. I will then discuss the strengths and weaknesses of the model and what
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response. Over time‚ the bell became a conditioned stimulus (CS) – it did not initially cause salivation‚ but the dogs learned to associate the bell with the meat powder and began to salivate at the sound of the bell only. The drooling of these canine consumers because of a sound‚ now linked to feeding time‚ was a conditioned response (CR). -
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Topic: Consumers are faced with increasing numbers of advertisements from competing companies. To what extent do you think are consumers influenced by advertisements? What measures can be taken to protect them? In today’s material world‚ we are inundated with various form of advertising and everyone has different perspective about them. In my view‚ advertisements are dangerous as they encourage us to buy things without thinking‚ and young people‚ in particular‚ need to have some protection from
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making statements? S/he is asking questions of her/his maker because the time has come I don’t know which to follow’ and things are piling up so fast’ to make sense of his/her existence on earth. It also mocks the sometimes banal questions on consumer reports. 5. Give some reasons for the gap between stanza one and two. Change of idea from filling out a formal report/testimonial to a more casual‚ informal chat-like internal dialogue‚ although the structure continues to reflect a form. Stanza
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Introduction Consumer behavior is the study of individuals‚ groups‚ or organizations and the processes they use to select‚ secure‚ and dispose of products‚ services‚ experiences‚ or ideas to satisfy needs and the impacts that these processes have on the consumer and society. It blends elements from psychology‚ sociology‚ social anthropology and economics. It attempts to understand the decision-making processes of buyers‚ both individually and in groups. It studies characteristics of individual
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– To understand a Filipino consumer‚ businesses should focus on 4 factors: beauty‚ hygiene‚ health and convenience. These are the "key trends that would explain [Filipinos’] buying behavior‚” stressed Luz Barra‚ commercial director of consumer knowledge and insights firm‚ Kantar Worldpanel. READ: Factors influencing Filipinos’ decision to buy‚ according to Nielsen In a media briefing on Thursday‚ September 4‚ Barra detailed why these matter to the local consumer: Filipinos like to look
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FILIPINO VOTERS CULTURAL Culture- Vote buying According to NefLuczon of http://www.sunstar.com.ph ‚ whether it’s in the sphere of social media and in the corners of the street‚ it is as bright as sunlight that we heard stories of massive vote buying before the barangay elections. Vote buying still exist‚ and becoming a tradition in the Philippines because the voters themselves are looking forward to it. Imagine some people would not sleep the night before the election day‚ just to wait someone
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Golden Glow Soap 1. Discuss the nature of problem(s) in this case? 2. Suggest the kind of consumer research needed? How should Golden Glow be positioned/ repositioned to bring about the desired change among consumers? Give your reasons Anil Mahajan absent -mindedly ran his finger over the cake of soap before him. He traced the name ’Golden Glow’ embossed on the soap as he inhaled its unmistakable sesame fragrance. It was a small soap‚ almost like a bar of gold. There were no frills‚ no coloured
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