A PROJECT REPORT ON COMPARATIVE ANALYSIS OF VODAFONE AND AIRTEL SERVICES IN PUNE REGION BY SHRIKANT HAWA SUBMITTED TO UNIVERSITY OF PUNE IN PARTIAL FULFILLMENT OF BACHELORS OF BUSINESS ADMINISTRATION INDIRA COLLEGE OF COMMERCE & SCIENCE PUNE (2005-2008) CERTIFICATE We hereby certify that Mr. Shrikant Hawa is a bonafide student of our institution passing out course of Bachelor of Business Administration from University of Pune for the year 2007-2008 with specialization in Marketing. The project
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satisfaction is an important factor of every organization .the market should measure and monitor satisfaction on going basis when a person satisfied of product‚ he gets more than what he expected .In this project deals only the customer satisfaction on Airtel service According to Philip Kotler‚ “satisfaction is a person’s feelings of pressure or disappointment resulting from product’s perceived performance (outcome) in relation to his or her expectations. Customer satisfaction is the level of a person’s
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• The impact of progressive technology advance and globalization to the firm’/industry’s market share in the United States and global market. Data‚ efficiency‚ and customer service—these are Amazon.com’s competitive differentiators. As progressive technology advance‚ it enhances Amazon market and allows Amazon to be lauded for its recommendations engine‚ and subsequently‚ contextual purchasing capabilities‚ and of course the shopping experiences. All these factors are crucial to keep their customers
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TO FIND OUT EFFECTIVENESS AIRTEL ADVERTISEMENTS & THEIR IMPACT ON THE VIEWERS Table of Contents Introduction 3 Airtel products 9 Objective of Study 14 Research Methodology 15 Findings 27 Recommendations 28 Limitations of Study 29 Bibliography 31 Questionnaire 32 INTRODUCTION (COMPANY OVERVIEW) Incorporated on July 7‚ 1995‚ bharti AIRTEL is a division of Bharti enterprises. The businesses of Bharti Airtel are structured into two main strategic groups • Mobility • Infotel
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The above chart shows that the particular Airtel network is well known amongst friends and relatives to a majorextentin mysurvey or samples. Though the advertisement part of this network has done a work to bring awareness about the network but still people mostly got influenced through relations
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Defining CRM Customer relationship management in its broadest sense simply means managing all customer interactions. In practice‚ this requires using information about your customers and prospects to more effectively interact with your customers in all stages of your relationship with them. We refer to these stages as the customer life cycle. The customer life cycle has three stages: ■ Acquiring customers ■ Increasing the value of customers ■ Retaining good customers It is a concept of understanding
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Dubai bank improves customer satisfaction with CRM Lamiya Williams Baker College of Auburn Hills Information systems MGT 321 Dr. Gigi Smith August 28‚ 20l2 Dubai bank improves customer satisfaction with CRM Discussion Questions 1. What Conditions Brought Dubai Bank to the realization that it could benefit from a CRM system? The complexity of customer’s information systems caused Dubai bank argents frustration in finding information and setting up
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Office based CRM systems are powerful tools‚ but once outside a computer environment the user is completely disconnected from the wealth of information afforded by the CRM (Maximizer‚ 2015). The mobile CRM deployments were a huge benefit to Dow Corning and DirecTV. CRM was implemented on mobile devices and also on tablets. This provided great connection between the customers and the company. The goal for Dow Corning and DirecTV was to provide excellent customer service and to make it easy for Dow
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industry offers an immense potential for Social CRM. The Hospitality industry flourishes with two essential elements Segmentation and Uniqueness (Mohammed‚ 2012). The Ritz-Carlton has a Customer Loyalty Anticipation Satisfaction System (CLASS). The framework stores guest preferences‚ and alarms the front desk area agents when guest has stayed at another Ritz-Carlton and their likes and dislikes. The information data for the CLASS framework is systematic CRM‚ however by offering access to all front desk
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Chapter 1 Introduction 1.1 Introduction Business Intelligence (BI) plays a vital role in decision making for any organization. Reporting is a part of BI that enables management to only observe or view the current situations. In case of take decision‚ one must consider previous and current data to visualize the trend of future. While data is considered authenticated‚ correct data is required for the management to take any further steps. Hence‚ technical personnel will be very concerned about
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