Prudential ICICI has powered a major CRM drive‚ and is looking to build a completely automated system‚ which will enable the customer to virtually �’serve himself’. The project has been tagged as a �’Self Service Monitor’ solution‚ that will run 24×7‚ removing a substantial load from the company’s call based support center. �’Self Service’‚ will effectively allow customers to log on to Prudential ICICI’s website remotely‚ and check the complete status of their complaints‚ without going through the
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Deploy Asynchronous Service on Separate Server 1. Login to Server as Domain Administrator. 2. Locate the CRM 2011 installation media and execute SetupServer.exe and then proceed through the wizard‚ making note of the following sections: a) On the Specify Server Role page‚ ensure that only Asynchronous Processing Service role is selected to install. b) On the Specify Deployment Options page‚ in the Enter or select the name of the computer that is running SQL Server to use with the deployment‚
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| 1- How did the DTIS CRM team change the business process for dealing with abandoned vehicles in San Francisco? How did the old business process work‚ and what kinds of problems arose? Why was it necessary to change the business process before developing new CRM system? The city of San Francisco Abandon vehicles Detail Unit is a detached set of officers that handle abandon vehicle complaints after the vehicle has been abandon for 72 hours. Once the unit receives a complaint
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companies realize the need of treating customers with utmost care. Therefore‚ searching for innovative ways to manage relationships effectively‚ not only to acquire new customers but also to retain the existing one. CUSTOMER RELATIONSHIP MANAGEMENT: “CRM is the process of managing detailed information about individual customers and carefully managing all the customer ‘touch points’ with an aim of maximum customer loyalty” Acquiring new customers can cost five times more than costs involved in satisfying
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New York Stock Exchange. COMPANY PROFILE Customer Relationship Management (CRM) software allows companies to manage their contact with their customers. It is critical for every industry to have a wealth of information about each customer’s preferences. CRM allows companies to integrate customer information with marketing promotions that results in higher profitability for the company. For the gaming industry‚ CRM software has allowed them to manage
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Assignment of CRM onTaj Hotel (Digital Marketing) BY :- AYush Khandelwal About Taj Hotel • The Indian Hotels Company Limited (IHCL) and its subsidiaries are collectively known as Taj Hotels Resorts and Palace sand are recognize dasone of Asia’s largest and fines Hotel Company. • Mr.Jamsetji.N.Tata was the founder and opened first hotel The Taj Mahal Palace Hotel‚ Bombay in1903. • Taj Hotels Resort and Palaces comprises more than 60 hotels in 45 locations across India with an
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*Background on the company: -AIRTEL‚ is a major cellular service provider. -AIRTEL comes from Bharti Airtel Limited‚ India’s largest integrated private telecom service provider. -The businesses at Bharti Airtel have been structured into three strategic business units (SBU’s) - Mobile services‚ Broadband & Telephone services (B&T) & Enterprise services. -AIRTEL is changing the way India communicates by offering innovations that not only add value to people’s lives but also deliver an unmatched
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A PROJECT REPORT ON THE COMPARATIVE ANALYSIS OF MARKETING STRATEGY OF VODAFONE AND AIRTEL Submitted By: SHRESTHA SAHU B.COM (HONS) ENROLLMENT NO. A7004613046 Under Guidance Of: Faculty Guide: Mrs Charu Bisaria Assisstant Professor ABS‚ Lucknow (RESEARCH PROJECT REPORT FOR BACHELOR OF COMMERCE (2011-2014) AMITY BUSINESS SCHOOL AMITY UNIVERSITY UTTAR PRADESH‚ LUCKNOW ACKNOWLEDGEMENT I SHRESTHA SAHU sincerely thankful to all those people who have been giving me any kind
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thankful to authority of Airtel & Vodafone for providing me the information. CONTENT 1. Acknowledgement 2. Contents 3. Declaration 4. objectives of the study 5. introduction of the topic • Telecom sector in India • Airtel • Vodafone • Background • Company profile of Airtel • The magic • Comparison between marketing strategy of Bharti Airtel and Vodafone 6. Research
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(a). Problem Essay: The main problem Bharti Airtel Limited facing is “How to manage its capital expenditures for its operations and how to face the expected exponential growth and a competitive environment.” The challenges that the company is facing are 1. Keeping pace with expansion: Bharti’s customer base is growing at 100% per year. It has its mobile operations currently in 15 circles out of 25 in the country and its fixed line operations in 6 circles. So it is a huge challenge to keep
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