fulfillment of the requirements for the award of the degree of POST GRADUATE DIPLOMA IN MANAGEMENT (PGDM) 2010-12 [pic] Acknowledgement I am grateful to Mr. Rajat Chattopadhyay‚ Zonal Head Mumbai‚ SBI MF for giving me an opportunity to undertake project in SBI Mutual Fund‚ Mumbai. I take this opportunity to express my profound gratitude and sincere regards to my guide Mr. Venkatesh R‚ Senior Manager Institutional Sales‚ for his guidance and monitoring throughout the project
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Microsoft Dynamics CRM 2011 Solution Architect Role Last Modified 11/15/2010 Posted 10/13/2010 This Microsoft Dynamics CRM 2011 Role Tailored Learning Plan can help your employees focus on specific goals and access the training they need to gain in-depth product knowledge and obtain certifications for Microsoft Dynamics. By becoming trained and certified in various disciplines‚ your employees can document their knowledge of Microsoft Dynamics CRM 2011 and showcase their expertise. Learn more
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Capital Market started ranking listed Indian companies on the basis of their market capitalization in 1994. The market cap of the Top 500 companies constitutes around 93.61% of the market cap of all Indian listed companies. These companies also account for almost 99.56% of the traded value on the stock exchanges. Thus‚ for all practical purposes‚ these Top 500 companies represent the whole of Corporate India. 2001-2002: HLL leads in terms of market capitalization‚ and HFCL is the most traded company
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CRM refers to Customer Relationship Management. It is a strategy that a business or a company to adopt so as to reduce cost and increase profitability by increasing customers’ loyalty and satisfaction‚ i.e. the knowledge about their customers’ needs and wants… etc. By knowing their customers‚ companies can store customers information so as to for future analysis and manage the customers relationship. In CRM‚ it will mainly go through 4 processes‚ i.e. identify the customers‚ differentiate them by
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Austin Abstract Changes in the nature of CRM training in commercial aviation are described‚ including its shift from Cockpit to Crew Resource Management. Validation of the impact of CRM is discussed. Limitations of CRM‚ including lack of crosscultural generality are considered. An overarching framework that stresses error management to increase acceptance of CRM concepts is presented. The error management approach defines behavioral strategies taught in CRM as error countermeasures that are employed
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1. TOPIC “STUDY ON IMPACT OF FINANCIAL INCLUSION IN RURAL AREAS WITH SPECIAL REFRENCE TO SBI IN MANDLA DISTRICT” 2.INTRODUCTION India’s growth story in the years ahead will be the story of inclusive growth in which growth will not be treated as an end itself‚ though faster growth will be the main goal. Our twelfth five year plan also focuses for inclusive growth which states faster‚ more inclusive and sustainable growth. FINANCIAL INCLUSION Financial inclusion or inclusive
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k1 RESEARCH PROPOSAL 1.1 Research question: Comparative study and analysis of customer satisfaction from various services provided by different banks (Both private as well as Nationalize banks) 1.2 Objective: 1.2 A Primary objective: :-To study satisfaction level of customers of different banks with respect to various services provided by banks. 1.2 B Secondary objectives: :- To study the unique services provided by banks ‚ if any and to study customers response in this respect
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many businesses such as insurance companies‚ banks and other service providers realize the importance of CRM and its potential to help them acquire new customers‚ retain existing ones and maximize their lifetime value. At this point‚ close relationship with customers will require a strong coordination between IT and marketing departments to provide a long-term retention of selected customers. CRM is a modern approach to marketing. It focuses on the individual consumer. Customer is the king; therefore
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ADM6274 E-Business Strategies Group Project Report “CRM and E-Business applications” Submitted by: Shruthi Madhurika Naomi (7564806) Helena Sefcovicova (7942514) Kevina Geoffrey (7550660) Akhere Areghan (7150003) Anees Shahzad () To Professor: Nour El Kadri Submitted on: November 25th‚ 2014 Table of Contents YIntroduction to eCRM…………………………………………………………………………………..………………………3 Business models from CRM perspective……………………..…………………………….………………………….1 Opportunities………………………………………………………………………….……………………………………………1
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18/-‚ Internet Banking: Rs 10/- and Rs 12/- while mobile banking : Rs 2/- and Rs Rs 5/-. Recognising the market demand for technology‚ especially in the retail sector‚ SBI has very effectively catered to such challenge and has put all the modern channels of banking to optimum use. The various alternative modes of banking adopted by SBI are: ATMs &Debit Cards‚ Internet Banking Mobile Banking. Kiosk Banking Customer Service Points Banking through Business Correspondents and Business facilitators
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