A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT (CRM) IN SELECTED COMMERCIAL BANKS IN TAMIL NADU INTRODUCTION This aim of a business concern is to get profits. This concern works for a business having a long-term approach towards satisfying customer needs. Customer retention is the purpose of their business. The trend in marketing towards building relationships with customers continues to grow and marketers have become increasingly interested in retaining customers over the long run. Building
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MANAGEMENT The important chapters including Service Drivers and Productivity‚ Location Strategy‚ Layout Strategy and Human resources and Job Design are covered. However‚ in this paper‚ I will mention two of these issues: Location Strategy and Layout Strategy. Instead of giving many examples as those discussed in the previous paper‚ I will concentrate on China IKEA case to analysis Location Strategy and Layout Strategy deeply. I. The Introduction of IKEA IKEA is an internationally known home
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Mix…………………………………………………………………………. 33 7.12 Product …………………………………………………………………………. 33 7.13.2 Level of Product …………………………………………………………………………. 33 7.13.3 Classification of Product…………………………………..…………………………………. 33 7.13.4 Branding Strategy…………………………………………………………………………. 34 7.13.5 Packaging …………………………………………………………………………. 34 7.13.6 Overall Product Mix
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COMPETITIVE STRATEGIES ADOPTED BY EQUITY BANK LIMITED By Chege Bernard K. K. A Management Research Project submitted in partial fulfilment of the requirements for the degree of Master of Business Administration (MBA)‚ School of Business‚ University of Nairobi October 2008 ii DECLARATION This project is my original work and has not been submitted for a degree in any other university. Signed: ____________________________________ Chege Bernard K. K. Regn No: D61/P/8500/04 Date: _______________________________________
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CHAPTER 1. What is strategy and why is it important. Strategic management: analysis‚ formulation and implementation in the search for competitive advantage. What strategy is : Gaining & Sustaining Competitive Advantage. There has always been a desire to outperform our competitors. In most of the situations‚ the winners are generally those with the better strategy in which strategy is formulated as the planned and realized set of actions a firm takes to achieve its goals. A firm that
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Nokia’s Technology Strategy As you all know‚ Nokia was the world’s largest vendor of mobile phones from 1998 to now. One of the reasons this company success is because of the technology strategy. Nokia’s use of technology is a key contributor to the company’s overall business goals. The right technology strategy provides revenue through differentiation‚ brings cost advantage and a favourable supply environment. It gives access to the right technologies at the right time and also helps shape the
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Basic Strategies & Multinational and Participation Strategies K. Praveen Parboteeah Basic Strategies Review of strategic decision making and strategic management Understanding of basic strategies And how to craft strategies Industry analysis SWOT analysis Situation with diversified companies Objectives The global-local dilemma Some of the broad multinational strategies Multidomestic Transnational International Regional Participation strategies – how should one enter a market
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Branding strategy and consumer high-technology product Danilo Hamann Polygraphic Department‚ University of Applied Science‚ Leipzig‚ Germany Robert L. Williams Jr Villa Julie College‚ Stevenson‚ Maryland‚ USA‚ and Maktoba Omar Napier University Business School‚ Edinburgh‚ UK Abstract Purpose – The paper aims to propose a model to investigate the relationships between price‚ use‚ quality‚ and culture regarding the adoption of hightechnology branding strategy. Design/methodology/approach
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consensus exists about what corporate strategy is‚ much less about how a company should formulate it"[1]. This is due to a combination of factors that relate to strategy terms‚ concepts and principles and their practical application. This article is designed to provide executives with a better understanding of the nature and purpose of strategy and draws on Jack Welch ’s record at GE‚ as well as examples from other companies‚ to show how these strategy-related terms‚ concepts‚ and principles
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Strategy Strategy sets the organizations direction and provides the framework that management will use to achieve to goals through strategic‚ tactical and operational planning. When developing a strategy‚ managers answer such questions as "What products should we make?" "What markets should we serve?" What operations should we use?" "How should we compete?" To effectively answer these questions‚ managers consider four elements when they create organizational strategies. STRATEGY LEVELS
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