Managing a CRM Implementation Customer Relationship Management Reserved Copyright 2007 Thomson Publishing: All Rights Wagner & Zubey Copyright (c) 2006 Prentice-Hall. All rights reserved. 1 Learning Objectives Describe the risks associated with implementing CRM applications Discuss the process of choosing from among various CRM alternatives and vendors Divide a CRM project into manageable phases Describe the CRM development life cycle Explain the importance of change management for CRM initiatives
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A Project Report On “CRM practices in Retail Sector” Submitted to: Prof. Sushil Chaurasia Tolani Institute of Management Studies Submitted by: Neha Das Retail sector is one of India’s fastest growing sectors with a 5% compounded annual growth rate. Retail is India’s largest industry. It accounts for over 10% of the India’s GDP and around 8% of the employment. Driven by changing lifestyles‚ strong income growth and favorable demographic patterns‚ Indian retail is
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McDonald’s India was incorporated as a wholly owned subsidiary – McDonalds India Pvt Ltd (MIPL) in 1993. In April 1995‚ the wholly owned subsidiary entered into two 50:50 joint ventures. The first with Connaught Plaza Restaurants (Mr Vikram Bakshi) to own and operate the Delhi restaurants‚ and Hardcastle Restaurants (Mr Amit Jatia) to own and operate the Mumbai outlets. This marked the beginning of an incredible era in the international McDonalds timeline. It was the beginning of remarkable growth‚ lengthy
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macro-environmental factors in India. To give some more debt to this answer‚ I found it convenient to use the PESTEL analysis as a tool to identify the key macro-environmental factors that were relevant for McDonalds when they entered India‚ and then shortly comment on each of them what McDonalds did that was so good. Political/Legal Until the early 1990s‚ India’s political parties were critical of foreign companies operating in India. After that the market opened more up‚ but still the political
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management experience. The last benefit of this model is the chance of the company to identify and develop the locations‚ polices quality‚ and develops new products. Operations are large scale and efficient. Weaknesses of McDonald’s model Sharing profits McDonald and the franchisee seek to earn profits over a long period of time so the revenues must be fixed and sufficient to share profits among them. Loss of absolute control MacDonald doesn’t have the complete right to manage or take decisions alone. So
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McDonalds has more than 31‚000 restaurants serving in almost 120 countries. Of the 31‚000 restaurants‚ at least 14‚000 are in US. However‚ now‚ because the care of McDonalds about favors and cultures in each countries it enters‚ McDonalds can open more restaurant in new areas such as China or India that the countries which culture influences on people lifestyle deeply. They are very potential markets. The expansion of these areas is big opportunities for McDonalds. China was McDonald‟s first
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will share the leadership strategy of the McDonalds Corporation. Introduction In this module I have learned a vast amount of information dealing with groups. I have learned what it takes to make a group work and how to best function together. While learning about these processes‚ my group was inspired to present the group dynamics of the McDonald’s Corporation. There are many areas in which McDonald’s expresses togetherness as well as an efficient business strategy. Throughout this report I
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Introduction to e-CRM • What is e-CRM? It’s a collection of tools that enables you to meet and exceed customer expectations. How? By identifying buying trends‚ simplifying online transactions‚ and creating better understanding of your customers. • e-CRM is based on customer information that personalizes interactions and simplifies the closing of transactions. e-CRM also helps you reach your customers at the right time and at the right place by helping you identify their needs and expectations.
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References: * H Peeru Mohamed A. Sagadevan‚ 2010‚ “Customer Relationship Management – a step by step approach”‚ New Delhi‚ Vikas Publications. * IDC‚ 2004‚ “The Financial Impact of CRM”‚ a report
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Case Study Report McDonald ’s BACKGROUND: Brothers Richard and Maurice McDonald founders of McDonald ’s Corporation grew from a single drive-in restaurant in San Bernardino‚ California in 1948 to the largest food service organization in the world. In 1955 Ray Kroc opened firs McDonald ’s in Des Plaines‚ Illinois and became exclusive franchising agent for the company. By 1991 McDonald ’s owned $13 billion of fast-food industry‚ operating 12‚400 restaurants in 59 countries (Ezine). The company
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