McDonald’s was built in 1940 by the McDonald brothers (Dick and Mac). 1954 • Ray Kroc became the first franchisee appointed by Mac and Dick McDonald in San Bernardino‚ California. 1955 • Ray Kroc opened his first restaurant in Des Plaines‚ Illinois (near Chicago)‚ and the McDonald’s Corporation was created. 1957 • Quality‚ Service‚ Cleanliness and Value (Q.S.C. & V.) became the company motto. 1959 • The 100th McDonald’s opened in Chicago. PHOTO: The McDonald brothers (Dick right and Mac center)
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Successful CRM: Turning Customer Loyalty into Profitability By Bob Thompson CEO‚ CustomerThink Corporation Founder‚ CRMGuru.com [pic] October 2004 Compliments of: [pic] Copyright © 2004 RightNow Technologies. All Rights Reserved. Executive Summary Customer relationship management (CRM) gained recognition in the mid-1990s‚ primarily driven by its perception as information technology (IT). However‚ not enough attention has been given to the fundamental drivers of CRM success:
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McDonald’s vs. Wendy’s In a world that is full of low fat low-carbohydrate diets and compulsive daily exercise‚ people seem to be more conscientious with their choices of foods they consume; but the twenty- first century demands convenience where fast food restaurants incorporates ones needs for quick‚ easy‚ and ‚ inexpensive food. Sadly‚ the majority of this type of food can be a very unhealthy food choice. Fast food restaurants typically offer high fat processed foods. In defense to this stereotype
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The Customer relationship management (CRM) is about the management of the clientele‚ their records and their relation and to use this data to further develop the customer relation policies and management decisions. Basically the CRM is the integration of people‚ technology and the business process in the quest to protect the existing clientele and provide the pragmatic opportunities to further enhance the circle of satisfied and loyal customers. The CRM is the catalyst that provides useful help
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SWOT analysis of McDonalds This is a McDonalds Corporation SWOT analysis for 2013. For more information on how to do SWOT analysis please refer to our article. Company background Name Industries served Geographic areas served Headquarters Current CEO Revenue Profit Employees Main Competitors McDonald’s Corporation Restaurants‚ Food Worldwide U.S. Don Thompson $ 27.56 billion (2012) $ 5.46 billion (2012) 1‚800‚000 Burger King Worldwide‚Inc.‚ Yum! Brand Inc.‚ Subway‚ Wendy’s
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McDonald’s is a leading international fast food restaurant chain with 30‚000 restaurants spread across the globe. As per ACNielsen’s Informal Eating Out (IEO) survey of branded food chains in India‚ McDonald’s is a leading international fast food restaurant chain with 30‚000 restaurants spread across the globe. In India‚ it launched its operations in 1996‚ with two stores. It now has 54 restaurants with a daily inflow of 500‚000 customers McDonald’s was found to be the leader in fast food chains
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New York Stock Exchange. COMPANY PROFILE Customer Relationship Management (CRM) software allows companies to manage their contact with their customers. It is critical for every industry to have a wealth of information about each customer’s preferences. CRM allows companies to integrate customer information with marketing promotions that results in higher profitability for the company. For the gaming industry‚ CRM software has allowed them to manage
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PESTLE ANALYSIS McDonald¶s Presented byDHIRAJ KUMAR >> 0 >> 1 >> 2 >> 3 >> 4 >> >> 0 >> 1 >> 2 >> 3 >> 4 >> >> 0 >> 1 >> 2 >> 3 >> 4 >> >> 0 >> 1 >> 2 >> 3 >> 4 >> >> 0 >> 1 >> 2 >> 3 >> 4 >> >> 0 >> 1 >> 2 >> 3 >> 4 >> >> 0 >> 1 >> 2 >> 3 >> 4 >> >> 0 >> 1 >> 2 >> 3
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Introduction Not many industries have seen such a dramatic change and decline in their traditional business model like the music industry has seen it in the last 15 years. The internet hugely damaged CD sales‚ along with the rise of MP3 Players that allow consumers to store entire record collections into a device the size of their pockets. If you look at the industry in 2013‚ one can clearly see that the traditional business model of record labels is about to vanish and market analysts even predict
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OPEN SOURCE CRM SYSTEMS FOR SMES Marco Tereso1 and Jorge Bernardino1 1 Polytechnic of Coimbra – ISEC‚ Coimbra‚ Portugal a21190968@alunos.isec.pt‚ jorge@isec.pt ABSTRACT Customer Relationship Management (CRM) systems are very common in large companies. However‚ CRM systems are not very common in Small and Medium Enterprises (SMEs). Most SMEs do not implement CRM systems due to several reasons‚ such as lack of knowledge about CRM or lack of financial resources to implement CRM systems. SMEs have
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