Organisational Analysis and Design Assessment One – Reflective Responses Provide informed opinion on the issues involved in the question framed by the theoretical concepts discussed in the lectures and readings. Back up with evidence whenever possible. 1. Explain why we live in an “organisational world” illustrate with examples. As defined by Robbins and Barnwell (2006:6)‚ An organisation is “…a consciously coordinated social entity with a relatively identifiable boundary‚ that
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project a company’s culture? List some examples. Culture is a composite of many factors that project the shared values of the people who work in a firm. Thus‚ the way an employer behaves his/her employees will be similar to the way the employees will behave the customers. In order to achieve this‚ there are some subtle behaviors that can send the most powerful messages to the customers. These involve the prompt initiation of the conversation‚ verbal greeting‚ getting customer committed which are
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In the recent light of globalization and change in the dynamics of management‚ the classical theory of management has shown inadequacy and infeasibility in the real world. Thus leading to the evolution of contemporary theories‚ which are contrary to the hierarchal nature of top-down flow of information. These theories had to evolve on how best to organize in light of new developments (Miller 2009). Therefore‚ it depends on how the leaders manage communication within the organisation (Groysberg‚ &
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of business units to produce a specific kind of product for a specific kind of customer. It is used by most large corporations. It involves 3 main types: a) Product Structure‚ where divisions are created according to the type of product and service. b) Geographic Structure‚ where divisions are based on the area of a country or world served. c) Market Structure‚ where divisions are based on the types of customers served. 3) Matrix Structure It refers to the organizational structure that
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RMIT UNIVERSITY Organisational structural analysis Case study : SriLankan Airlines AERO2049 – Managing the Engineering Environment Glenn Baxter Adhil Harris S3161420 Organisational structural analysis is the examination of the components of an organisation‚ in order to determine each components relationship and their relative importance to achieving an organisation’s goals[1]. SriLankan Airlines is an award winning airline which has risen to become one of the best airlines in the Asian subcontinent
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Menu Driven BlueJ Program on Odd‚ Even and Perfect Numbers The question here is that‚ Write a BlueJ program which will ask the user to enter a choice and based on the choice the following operation will take place. if choice=1; then sum of even nos. from the series of 10 nos. if choice=2; then sum of odd nos. from a series of 10 nos. if choice=3; then it will check whether the no is perfect or not from a series of 10 nos. Codes of the Menu driven BlueJ Program import java.io.*; class
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Question 3 3.1 Highlights two advantages and two disadvantages for each of the following types of organizational structures: 3.1.1. Functional structures According T.N. Chhabra (2003:263)‚ functional structures directs the subordinates throughout the organization in his particular area of business operation. This means that subordinates receive orders and instructions not from one superior but from several functional specialists. In other words‚ the subordinates are accountable to different functional
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Organisational Change Management * The Courthouse Hotel Case Study – Content 1. Introduction p.3 2. Background Information on the Courthouse Hotel p.4 3. Internal and external drivers for change p.5-6 –PEST and SWOT 4. The Courthouse Hotel: nature of change p.7 5. Reactions to change p.8-9 6. One approach to change management: p. 10- 12 The Courthouse Hotel 7. Conclusion
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stick to this definition. Q.2) What exactly are the challenges of an organisation in today’s India? • Responding to Globalization? • Managing Workforce Diversity? • Changing Demographics? • Improving Quality and Productivity? • Improving Customer Service? • Improving People Skills? • Stimulating Innovation and Change? • Helping Employees
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Customer Relationship Management (CRM) Learning Objectives Define CRM; Understand the importance of CRM; Explain the determinants of CRM and the key stages in its development; Discuss the main functions and various models of CRM; Explain the role of salespeople as relationship developers Discuss the management of customer relationships. Customer Relationship Management (CRM) What is Customer Relationship Management (CRM)? CRM is “the development and maintenance of mutually beneficial
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