Electronic copy available at: http://ssrn.com/abstract=2185653 1 A TAXONOMY OF INTELLECTUAL CAPITAL: 2006-2009 POLISH BANKS PERSPECTIVE Karol Śledzik* University of Gdansk Faculty of Management Department of Banking ul. Armii Krajowej 101 81-824 Sopot‚ POLAND ABSTRACT The main goal of this paper is to present practical application of taxonomy (Multidimensional Comparative Analysis - MCA) to measure the level of intellectual capital of banks using VAIC™ (Value Added of Intellectual Coefficient)
Premium Financial markets
THE CAMBRIDGE ASSOCIATION OF MANAGERS GRADUATE DIPLOMA IN HOSPITALITY‚ TOURISM AND RECREATION. CUSTOMER SERVICE CUSTOMER SATISFACTION IN HOSPITALITY AND TOURISM INDUSTRY [A CASE STUDY OF WHITESANDS BEACH HOTEL] DONE BY : LYNETTE A. NYAGAYA CANDIDATE NO: CAM / 2008 / GD/ KEN/ 00425 PURPOSE : Fulfillment of CAM graduate diploma in hospitality‚ tourism and Recreation. [Customer service] Dated July 2008 Presented to : Cambridge Association of Managers‚ International Examinations‚ Cambridge
Premium Customer service Customer Customer satisfaction
Citigroup’s Corporate and Investment Banking provides a comprehensive range of world-class investment and banking services to corporates‚ governments and institutional investors in more than 100 countries around the world. We have significant operations in the world’s most important financial and investment centres including London‚ New York‚ Boston‚ Frankfurt‚ Hong Kong‚ Milan‚ San Francisco‚ Singapore‚ Sydney and Tokyo among many others. In Australia and New Zealand‚ Citigroup has been an industry
Premium Bank Financial services New York City
sense of regret after having made a purchase. Getting the customer committed- Physically getting/ making a customer feel committed‚ before the actual commitment. Ice Breaker- Something done or said to help people to relax and begin talking at a meeting‚ party etc. Organization Culture- Is the behaviour of humans who are part of an organization and the meanings that the people attach to their actions. Recognition Culture- Giving back‚ or “ rewarding” their employees for performing
Free Psychology Linguistics Behavior
Sino College Customer Relations Management Strategies Victor Chak Billy Keung Jonathan Cheung Customer Relationship Management (BMC 333) Kenneth Ng 22/11/2013 Table of Contents Introduction 1 Contents 2 1.Organization background 1.1 Weakness in CRM strategies 2.1 2.New mission statement 2.1 Slogon & core value 2.2 Target market selection 2.2 3.New Loyalty program 2.4 4.General Customer relations strategies 2.5 Conclusion Reference Introduction
Premium Customer relationship management Customer service
from comparing through perceived performance in relation to his her exception”. Since customer satisfaction is an important goal of any marketing program it is necessary to establish factors which help satisfy the customers. * Quality * Fair price * Economic & Efficient * Efficient delivery * Serious consideration After sales service Meaning of customer Satisfaction Customer “He is not dependent o n us‚ we are depended on him. He is not an interruption of it
Premium Suzuki Automotive industry Maruti Suzuki
KARNATAK ARTS COLLEGE [DEPARTMENT OF MANAGEMENT STUDIES] A Project Proposal on “EMPLOYEE SATISFACTION TOWARDS PRODUCT AND SERVICE” At Big Bazaar‚ Hubli Submitted in fulfillment of the requirement for the award of Bachelor degree of BUSINESS ADMINISTRATION During the academic year 2010-2011 SUBMITTED BY KAVITA.S.MISHRA 5TH SEMESTER Exam no.O7101009 INSTITUTE HEAD: COMPANY HEAD: Mr.B.B.Biradar
Premium Retailing Department store Shopping mall
Rick Warren in his book the purpose driven church was mandated to attempt to put in print the story of Saddleback church. From shear curiosity be both Jew and gentile most religious and business leaders had at least a cursory interest in how a church grew to 10‚000 attendees. Call it divine intervention‚ a killer marketing plan‚ being at the right place at the right time‚ blind luck or a combination of them all. Spending 25 years in corporate America I view Rick Warrens approach to growing a church
Premium Rick Warren Saddleback Church
feature of organisational life‚ both at an operational and strategic level (Todnem‚ 2005). Burnes (1992) expressed that ‘change management is not a distinct discipline but rather‚ the theory and practice of change management draws on a number of social science disciplines and traditions’ (Kitchen & Daly‚ 2002). It is also defined as ‘the process of continually renewing an organization’s direction‚ structure‚ and capabilities to serve the ever-changing needs of external and internal customers’ (Moran
Premium Change management Management Leadership
CHAPTER 1 INTRODUCTION INTRODUCTION ABOUT THE STUDY Under the modern marketing concept all marketing activities have to centre the consumer. Effective marketing therefore requires a clear picture of the consumer characteristics. Hence‚ it is the duty of business concern to study such factors to understand the consumer’s preference. Indian automobile industry is an ever growing industry. The industry has changed from being a seller’s market to a buyer’s market. Brand and media proliferation‚ information
Premium