Introduction This assignment will analyse the organisation behaviour of two mining companies: WMC Resources and BHP Billiton. It will discuss issues such as: motivating in the short term‚ resistance to change‚ internal and external forces that favour change‚ characteristics of an effective team‚ factors of team effectiveness‚ and how to use punishment strategies successfully. Summary Clear understanding of the relationship between performance and outcomes – e.g. the rules of the reward
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Retrieved September 2nd‚ 2014‚ from http://www.deloitte.com/ Google. (n.d.). Retrieved September 2nd‚ 2014‚ from https://www.google.co.nz/ McShane‚ S.‚ & Travaglione‚ T. (2008). Organisational Behaviour on the Pacific Rim (2nd ed.). NSW: McGraw-Hill Australia Pty Ltd. Robbins‚ S. P.‚ Millett‚ B.‚ & Waters-Marsh‚ T. (2004). Organisational Behaviour (4th ed.). NSW: Prentice Hall. Samson‚ D.‚ Catley‚ B.‚ Cathro‚ V.‚ & Daft‚ R. L. (2012). Management in New Zealand. South Melbourne‚ Victoria: Cengage Australia
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Customer focus Customer satisfaction and loyalty are two important indicators for business. If organizations can meet customer expectations‚ it only can help improve customer satisfaction but not loyalty. However‚ if the quality can exceed customer expectations‚ it can help improve and sustain customer loyalty. There are tremendous practices for performance excellence in terms of customer focus. For example‚ identify different customer groups and understand their needs‚ create an organizational culture
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Previous sales generation experience is desirable but not mandatory. Responsibilities: Receptionist. P.A. to Chief Executive. Meeting and greeting customers. Following up on outstanding accounts. Ordering Office Supplies. Responsible for payment of bills/ invoices. Responsible for all office-related issues. Providing Daily/Weekly stats for the Customer Services Manager. Salary: Negotiable depending on experience Payment: Depending on experience Apply: HR Department Terms: Permanent‚
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CUSTOMER SERVICE BY: CRYSTAL MCGUIRE MAN 2305 NOVEMBER 25TH‚ 2014 Customer service can come in so many forms and is in almost every business there is. Without customer service‚ then your company will be hard to manage and move forward. There are two types of customers; internal and external customers. With each of these types of customers‚ there is the ability to affect your company’s culture whether it is good or bad. Customer service is the way to understand where and how to take your company
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Title : Establishing profitable customer loyalty for multinational companies in emerging economies Reference Bowen‚ John T. and Shiang-Lih Chen (2001)‚ “The Relationship Between Customer Loyalty and Customer Satisfaction‚” International Journal of Contemporary Hospitality Management‚ 13 (5)‚ 213–17. Research Problem : establishment of “profitable customer loyalty” Problem Analysis : Inspite of investing time resource and finance there is no guarantee of sucesss. RELATED RESEARCH
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crucial to enhance customer service is proper training. It will not only add value to the company and individuals but it can strongly inspire and eventually leads to greater success. Some of the advantages include‚ customer satisfaction‚ business efficiencies‚ employee improvement and public recommendations. Good customer service will promote loyal customers. This is where good training leads to customer advocacy that in return plays a huge role. Loyalty comes from the customer satisfaction. It is
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Premier Inn has a tall organisational structure meaning while the manager of each site is in charge of the operations; they also have a large support network. Depending on the complexity of a problem‚ the employee can contact the person at the appropriate level of the structure
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Customer service is vital in today business industry. Customer service‚ by definition‚ is about serving people; it should be genuine‚ personalised and compassionate. They are a valuable resource to business because their feedback helps to shape and improve the business. Our aim is to ensure that the customer feels good but as well as having a memorable experience. This can be achieved by providing and delivering a professional‚ helpful‚ high quality service and assistance before‚ during and after
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Manage Continuous Organisational Improvement Saba Feroz | � PAGE * MERGEFORMAT �20� Manage Continuous Organisational Improvement [Saba Feroz] [College Of Excellence] [Diploma in Health Care] [Management level 7] [7/2/2014] � Abstract The sector of healthcare is vital for living that no one may deny. The advancement of technology has been a blessing in disguise for human health. Times are gone when people used to wait in long queues to get attention from the doctors and paramedical staff
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