economy of scale. But IKEA concentrates in the design of their product where the designers work to build savings-generating features in the production and product itself. IKEA encourages its customers to be “prosumers” where most of its product will be self-delivered and self-assembled by the customers But they do provide the delivery and assembly services at an extra cost which IKEA usually hire the local companies to provide those services. IKEA tries to provide a wholesome experience at its
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Organisational Change Chapter 2 The Nature of Change 1 Introduction The chapter: Discusses a number of frameworks for categorising change. Explains why‚ in order to be effective‚ it is necessary to understand the differences between various types of change. 2 Objectives To: Emphasise the complex nature of organisational change; Describe and discuss the multi-dimensional nature of organisational change; Analyse change situations in order to choose appropriate methods of
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adhesive in binding various people present in organizations together. The main argument provided in this essay is that a dialogue can positively transform organizational cultures. First‚ this essay will discuss further the concept of dialogue and practices of dialogue. Then‚ the way practices can impact organizational culture will be explored. Finally‚ some of the challenges associated with it will be examined. Dialogue can be described as an honest conversation in the most simplistic from. There
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Organisational Behaviour and Leadership Index: 1. Executive summary 2. Comparing Maslow’s theory of motivation with Skinner’s reinforcement theory in view of critique of each theory with special reference to the South African workplace. 3. A critical evaluation of the similarities and differences between reinforcement and the expectancy theories of motivation. Motivating a choice as to which one has the mist relevance to explaining the work motivation of employees in South Africa
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Detailed explanation of the principles of customer service Principles of good customer service is very important to give excellent customer service and to make the customer want to return the importance of customer service is to ensure the needs and wants of customers are met by the organisation‚ meeting customer expectations and ensuring satisfaction. Customer service aims to provide support and the best experience to a customer through actions that are taken by the seller. This includes actions
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ORGANIZATIONAL CHANGE MANAGEMENT — THE NEW IMPERATIVE Dr. Abhishek Raizada (Assistant Professor‚ School of Business) Mobile No: 9811653559 Email raizadaabhishek78@gmail.com Name of the college: Galgotias University‚ Greater Noida S.K.Verma (Assistant Professor Dep. Of management studies) Mobile No: 9818326032 Email Id:subhashverma29@rediffmail.com Name of the college: Galgotia College of Engineering & Technology Greater Noida. ORGANIZATIONAL CHANGE MANAGEMENT — THE NEW
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CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD A PROJECT REPORT Submitted in Partial fulfillment of the degree of requirement for the award of MASTER OF BUSINESS ADMISTRATION (Marketing & HR) Submitted by GAURAB DUTTA Registration No: P07BA126 Under the guidance of Dr. S. Lalitha Prof. in Management Studies BHARATH UNIVERSITY SCHOOL OF MANAGEMENT STUDIES Chennai 600073 India May 2009 School of Management Studies 173‚ Agaram
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Table of contents Introduction.................................................Pg. 3 Main Body I. Definition of Organizational Behaviour...............................Pg.3 II. Major disciplines that contribute to organizational Behaviour…………..Pg. 3 III. Major challenges in organizational behaviour in the current work environment…………..Pg. 4 Conclusion ...................................Pg. 6 Bibliography.................................Pg. 7 TITLE: ASSINGMENT ONE THE MAJOR DISCIPLINES
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Customer Service at Datatronics Datatronics is an organization that serves their customers with Enterprise Resource Planning integrated solutions. Their growth is mainly attributed to acquisitions of smaller competitors. E-Z RP was such a company that despite its inferior size compared to Datatronics was able to succeed and outperform Datatronics on grounds of customer service and customer satisfaction. Datatronics recognized the fact and acquired E-Z RP with the aim to improve in that respective
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Providing customer service Since our restaurant can exists only because of customers‚ and in particular repeat customers who voluntarily choose to return here and spend their money and time to our food‚ beverage and service. Without our customer we don’t have a restaurant‚ they are the only reason we are here. As a result‚ taking care of our customers is our highest priority‚ in fact a privilege‚ never an interruption. At our restaurant the customer always comes first. b. Dealing with customer complaints
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