The Customer is Always Right There is a popular saying in business‚ “The customer is always right.” Originally coined by Harry Gordon Selfridge‚ the original meaning suggests that “a company’s keenness is to put the customer first.”1 Ultimately this phrase indicates that businesses must be aware that their customers are the essence of their business. Without customers‚ the business would seize to exist. I concur with this philosophy as customers are the fundamentals to any business or organization
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examples of key stakeholders are creditors‚ directors‚ employees‚ government (and its agencies)‚ owners (shareholders)‚ suppliers‚ unions‚ and the community from which the business draws its resources. Not all stakeholders are equal. A company’s customers are entitled to fair trading practices but they are not entitled to the same consideration as the company’s employees. An example of a negative impact on stakeholders is when a company needs to cut costs and plans a round of layoffs. This negatively
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Q 1. Anne leaves a rich legacy that is defined by her close connection to Xerox customers‚ her active engagement with Xerox people‚ and her steadfast commitment to the values of the company that are inherent in its culture and in her effective leadership‚? Said N.J. Nicholas‚ Jr.‚ lead independent director of Xerox’s board of directors. ?As important‚ she has worked closely with the board to ensure a seamless and well planned leadership succession. She has earned our tremendous respect and our
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Organisational culture is the norms‚ values‚ beliefs and behaviours that contribute to the unique social and psychological environment of an organisation. The aim of this essay is to evaluate whether or not a strong organisational culture must have customer service at its heart. One point which suggest a strong organisational culture perhaps must have customer service at its heart because‚ customer service can help a business differentiate (porter) from competitors in a very intense (porter) climate
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American Journal of Sociological Research 2012‚ 2(5): 90-97 DOI: 10.5923/j.sociology.20120205.01 Rebranding and Organisational Performance- Some Issues of Relevance Anil Kumar Singh‚ Vikas Tripathi‚ Priyender Yadav * Institute of Business M anagement‚ GLA University‚ M athura‚ 281406‚ India Abstract Dispensing with an established brand‚ often the culmination of many years of continuous investment‚ and perfunctorily replacing it with a new brand would seem to contradict a century of marketing
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technology that surrounded the hotel‚ from the Wi-Fi connection both in the public area and in the bedrooms and the docks in the bedrooms are just the highlight of the avant-gard technology that the Aloft is driving. AC 1.1 Discuss reasons for using customer service policies in your business organisation. Aloft London Excel does anything that the guest can sense and will become part of his/her experience
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Esther Olayinka Ogbonnikan JOB SATISFACTION AND EFFICIENCY AMONG HOTEL WORKERS Case Study of Giant Star Hotel Lagos‚ Nigeria Thesis CENTRAL OSTROBOTHNIA UNIVERSITY OF APPLIED SCIENCES Degree Programme in Tourism March 2012 CENTRAL OSTROBOTHNIA UNIVERSITY OF APPLIED SCIENCES Date March 2012 Author Esther Olayinka Ogbonnikan Degree programme Degree Programme in Tourism Name of thesis JOB SATISFACTION AND EFFECIENCY AMONG HOTEL WORKERS: Case Study of Giant Star Hotel
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to develop a learning culture. I began to understand that management is about creating an environment to communicate through different mediums: verbal and visual in varying forums; formal meetings‚ face-to-face meetings‚ and graphical representations of key messages on the shop floor and around the offices. This essay will reflect my case study experience of the role of dialogue as a tool within Huhtamaki for fostering dialogic communication and developing a learning culture within the organisation
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CHAPTER-1 INTRODUCTION TO C.B.I INTRODUCTION Corruption in public life is an age old problem. It is not peculiar to India but has existed in some form or the other even in economically advanced and progressive countries. The extent varies to the degree of public awareness and the national character of the people. Any well intentioned government and society which aim at purity and integrity must need waging an incessant war against “CORRUPTION.” Thus it caused the evolution of Central Bureau
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his supervision were happy with work environment and hours they were getting and had no complaints against Mohan or restaurant. I joined Mohan’s team one month ago. I used to work at Fish Face‚ an upmarket restaurant‚ which had a very different culture to Janani‚ local restaurant. Fish Face would expect its employee to be professional at their work with proper dress and safety shoes and employee are required to be punctual‚ unlike Janani‚ where staffs were working without proper dress or safety
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