“A STUDY ON CUSTOMER SATISFACTION FOR BSNL MOBILE SYNOPSIS The Telecom industry is one of the leading and fastest growing in the world as communication plays a vital role in the world and especially in India. It acts as a major catalyst for the economic growth. BSNL has good brand awareness among the people. This could be attributed to its long history in the market and continued support from the Government. In today’s competitive world‚ BSNL has to provide excellent services to attain a major
Premium Brand Customer Brand management
PROJECT REPORT ON “IDENTIFICATION OF NEW BUSINESS OPPORTUNITY FOR AIRTEL TELEMEDIA DELHI” IN THE PARTIAL FULFILLMENT OF THE REQUIREMENT FOR POST GRADUATE DIPLOMA IN MANAGEMENT FOR GLOBAL INSTITUTE OF MANAGEMENT & TECHNOLOGY UNDER THE GUIDANCE OF: MR MANISH PRABHAKAR MR D.K.BAKCHI‚ ASST. MANAGER (FACULITY GUIDE) BHARTI AIRTEL TELEMEDIA SUSHIL KUMAR
Premium Broadband Internet access Internet service provider Bharti Airtel
Bailey Baith Great Expectations Adv. English 11 March 9‚ 2013 Secrets A secret always has reasoning behind how long it is kept hidden and when it is revealed. There’s always a perfect time and place for one to share one’s secret. Uniquely books have secrets embedded within to keep the reader on edge. If used wisely by the author‚ a secrets purpose can affect a novel’s story line‚ character development‚ and theme. Every secret throughout Dickens’ novel Great Expectations is effectively kept
Premium United States Management Life
Customer Complaints: A Gift in Disguise Werner‚ John. ASQ Six Sigma Forum Magazine12.3 (May 2013): 28-30. Abstract (summary) Improving the complaint management process is important for any organization‚ and the rewards for establishing an effective process are substantial and well worth the effort. When customers experience a problem with a product or service‚ some will complain to the front-line personnel. Most organizations do not have a complaint tab or button on their home page or on their
Premium Malcolm Baldrige National Quality Award Complaint Management
Customer Service at Datatronics Datatronics is an organization that serves their customers with Enterprise Resource Planning integrated solutions. Their growth is mainly attributed to acquisitions of smaller competitors. E-Z RP was such a company that despite its inferior size compared to Datatronics was able to succeed and outperform Datatronics on grounds of customer service and customer satisfaction. Datatronics recognized the fact and acquired E-Z RP with the aim to improve in that respective
Premium Customer service
Customer Service Questionnaire (step 5 of 6) Screening Questions | Instructions This questionnaire has been designed to help us to understand whether the role of customer assistant is right for you‚ as well as help you to understand more about what it might be like to work for Tesco. Based on actual experiences of Tesco customer assistants‚ each question describes a situation that you might find yourself in while at work. You should imagine yourself as a customer assistant in each situation
Premium Customer service Customer Sales
I (1010-80) October 12‚ 2010 PARENTING EXPECTATIONS AND THE REALITY While there is nothing in the world more rewarding than becoming a parent‚ there is no way to completely prepare for actually being a parent. Financial planning‚ researching how to be a parent‚ and planning on how life will change give future parents some expectations about what it is like to be a parent. It is a good idea for soon-to-be parents to have a plan‚ but the expectations of being a parent and the reality are very
Premium Parenting Thought Parent
The Customer Relationship in Supply Chain Management written by: Ian Johnson•edited by: Jean Scheid•updated: 9/2/2010 Why are some companies better at managing their customer relationships than others? It’s because they have a well-run supply chain that ensures the most common parts are available and they never promise something they can’t deliver? Learn here about customer relationship in supply chain management. The Customer Relationship in Supply Chain Management When it comes to managing
Premium Inventory Supply chain management
Customer service | Customer-Centric | An introduction on how to provide superior customer service skills. | | | | An informational essay on how to provide superior customer service using these seven skills: The right attitude‚ Understanding the customer’s needs‚ Clear communication‚ Dealing with difficult customers‚ Business telephone etiquette‚ Customer service and technology‚ and Serving diverse populations. The essay provided also uses examples of these situations and may include
Premium Customer service
journey to make Customer Centricity the business model for how we operate. You would have recently gone through the Customer Centricity Training. Customer Centricity is a continuous journey to keep Customers at the center of everything we do. By seeing PNB MetLife through our customers’ eyes and reducing the effort they have to expend‚ PNB MetLife will create competitive advantage as targeted customers come to us‚ stay with us and buy more from us What is Customer Centricity? Customer Centricity
Premium Consultative selling Understanding Customer