------------------------------------------------- Institute Of Business Management Total Quality Management ------------------------------------------------- Term Report Company: Opal Laboratories (pvt) Limited Submitted to: Mr. Moinuddin Khan Submitted by: Mohammad Tobeh (11931) Muffaddal Moosajee (7743) Muhammad Tariq Qazi (7193) Date of Submission: 20th December‚ 2012 Contact Information Mr. Tariq Ikram Mr. Arif Ikram CEO‚ Opal Laboratories COO‚ Opal Laboratories
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Characteristics of customer service Bitner‚ Fisk and Brown (1993) suggest that the major output from the services marketing literature up to 1980 was the delineation of four services characteristics: intangibility‚ inseparability‚ heterogeneity and perishability. These characteristics underpinned the case for services marketing and made services a field of marketing that was distinct from the marketing of products. The literature highlights intangibility as one of the key characteristics of
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A Modern Approach‚ New York: Schocken Books Montessori‚ Maria (2007a) The absorbent Mind‚ Amsterdam: AMI Isaacs‚ Barbara (2010 2nd Ed) Bringing the Montessori approach to your Early Years Practice. Abingdon‚ Oxon: Routledge MCI‚ (2010)Module 1: Philosophy‚ London:MCI Montessori‚ Maria (2012) The 1946 London Lectures Amsterdam: Montessori – Pierson Publishing
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Sofiya Andreyeva Philosophy- Professor Douglas March 13th‚ 2012 Midterm Essay #1 The nature of inquiry is not one that is uncommon to the human race. From the very origin of philosophy‚ the term for the “love of wisdom”‚ individuals have spent countless hours contemplating the most essential and critical matters before them. These individuals have made substantial attempts to explain reasoning behind the functioning of earthly matters‚ and by virtue of their study‚ they have come to be known as
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to function‚ it must first understand the needs of the customer. These needs may be based on the specific product‚ distribution of the product‚ or accessibility to the product‚ along with many other factors. The e-business revolution is a good example of understanding that the consumer is in need of fast service at their own time. Yantra Corp‚ a fulfillment software vendor in Tewksbury‚ MA states that “successful companies must let customers order products anywhere they sell them and fulfill orders
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Page 1 Customer Types My Experience with the Public Expository Writing Page 2 This is my perspective on the different personality types that I have experienced throughout my retail years. A description on the different personality types that a retail sales person encounters while on the job and how each can make his day worst or even better. Page 3 What thoughts run through a sales associates mind when they have nice customers? Consequently what effects does
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Professional Philosophy Statements Date: August 29‚ 2013 I believe the purposes of education are… to help each individual develop the knowledge and skills to succeed in life. to help each individual understand cultural literacy. to help each individual to became critical thinkers. to help each individual develop the knowledge and understanding of life. Very nice. I believe that children learn best when they are taught under certain conditions and in certain
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journey to make Customer Centricity the business model for how we operate. You would have recently gone through the Customer Centricity Training. Customer Centricity is a continuous journey to keep Customers at the center of everything we do. By seeing PNB MetLife through our customers’ eyes and reducing the effort they have to expend‚ PNB MetLife will create competitive advantage as targeted customers come to us‚ stay with us and buy more from us What is Customer Centricity? Customer Centricity
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diversity‚ customer behavior‚ customer loyalty‚ and exceptional service. Looking back I have learned that customer comments‚ whether they are good or bad‚ should always be taken into consideration‚ addressed and handled appropriately. By recognizing these comments I noticed that they can provide insight to the thought process of the customer and in turn could help improve not only the customer service department but the product as well. The success of a company relies on the customer. Satisfied customers
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Diversity‚ Customer Behavior‚ Customer Loyalty‚ and Exceptional Service: I have learned that customer comments‚ good or bad should always be taken into consideration‚ addressed and handled appropriately. Comments can provide insight to the thought process of the customer and it could help improve not only the customer service department but the product as well. The success of a company relies on the customer. Relationship Building and Solving Customer Problems: Satisfied customers will remain
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