officials who cooperated very well with‚ by providing any information I needed for my study. My heartfelt gratitude to my mother for giving me financial support and material support which without this study could not have been complete. Department of Banking and Financial Services‚ fellow students and friends for their motivation and providing me with conducive learning environment. EXECUTIVE SUMMARY The Institute of Finance Management(IFM)
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RELATIONSHIP BETWEEN CUSTOMER SATISFACTION AND MOBILE BANKING ADOPTION IN PAKISTAN Abstract With the emergent of new technology especially mobile technology as given new direction with respect to its corporate usage. Mobile banking is one of new way of banking with the emerging technology adopted by banks around the globe. The purpose of this research is to identify the key factors of mobile technology adoption which influence customer satisfaction in Pakistan. Questionnaires are used to
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can reach out to customers and provide them with not only general information about its services but also the opportunity of performing interactive banking transactions. In electronic banking‚ bank customers can request information and carry out most banking services (e.g. balance reporting‚ inter-account transfers‚ and bill payment) via a telecommunication network without the need to go at the bank’s branch offices. Electronic banking comprises all electronic channels customers use to access their
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Project Report On “THE GENERAL BANKING FUNCTION” Prepared By: Vishal Panchal B.B.A. 3rd Year Submitted to: Dr. Babasaheb Ambedkar Open Univercity July 2007 ❖ DECLARATION I‚ Kamaliya Paresh A.‚ hereby declare that the Summer Project Report work undergone at Rajkot Nagarik Sahakari Bank Ltd..‚ presented is carried by my own experiences and observation in the bank. This Summer Project Report is submitted as a part of Management study curriculum and as partial fulfilment
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BANKING SERVICES IN INDIA I. HISTORY OF BANKING IN INDIA There are three different phases in the history of banking in India. 1) Pre-Nationalization Era. 2) Nationalization Stage. 3) Post Liberalization Era. 1) Pre-Nationalization Era: In India the business of banking and credit was practices even in very early times. The remittance of money through Hundies‚ an indigenous credit instrument‚ was very popular. The hundies were issued by bankers known as Shroffs‚ Sahukars
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Customer satisfaction with online banking services 1 Customer satisfaction with online banking services M.Tayyeb Masood Waqar Ahmed Author‚ Faculty of Management Sciences Muhammad Ali Jinnah University‚ Pakistan Abstract The study seeks to discover‚ what will be the main factors in customer satisfaction of electronic banking services in Pakistan? This paper inspects and study the most important factors in e-banking services in the Pakistan and customer„s evaluation of the electronic
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Risk of E-Banking 9-13 Discussion – Strategic Risks 14-22 Discussion – Risk Assesments 22-24 Joint Recommendations 24- 25 Case Study 25-28 Conclusion 29-35 References 35 E-BANKING & ITS RISK 1. Introduction What is E-Banking In the struggle to assign an appropriate name such technological innovation‚ are terms such as Online Banking‚ E-banking or Electronic Banking generically‚ although it should clarify what is meant by each of them. (1)3 Electronic Banking refers to
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Bibliography: Chaudhury‚ Abijit; Jean-Pierre Kuilboer (2002). e-Business and e-Commerce Infrastructure. McGraw-Hill Frieden‚ Jonathan D.; Roche‚ Sean Patrick (2006-12-19). "E-Commerce: Legal Issues of the Online Retailer in Virginia”. Richmond Journal of Law & Technology chapter:13 ‚p:(2) Graham‚ Mark (2008). "Warped Geographies of Development: The Internet and Theories of Economic Development" . Geography Compass pp: 771. Kessler‚ M. (2003). More shoppers proceed to checkout online. Retrieved
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Penetration pricing 5 2.4.2 Skimming pricing 6 2.4.3 Competition pricing 6 2.4.4 Product Line Pricing 6 2.4.5 Bundle Pricing 6 2.4.6 Psychological pricing 6 2.5 Customer behaviour 6 2.6 Customer Loyalty 7 2.7 Pricing strategy and customer loyalty 8 3 - Research Design and Methodology 8 3.1 Research Strategy 8 3.2 Research Methods 9 3.2.1 Qualitative Method 9 3.2.2 Quantitative Methods 10 3.3 Type of Data
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A SUMMER TRAINING PROJECT REPORT ON “CUSTOMER SATISFACTION ON ICICI BANK” Submitted in the partial fulfillment for the award of Degree of Bachelor in Business Administration 2010-13 UNDER THE GUIDANCE : SUBMITTED BY: Ms.Sonia Arora Jacob Varghese FACULTY (Management)‚ CPJCHS Enroll.No.-10421501710 BATCH NO.- 2010-13 CHANDERPRABHU JAIN COLLEGE OF HIGHER STUDIES & SCHOOL OF LAW An ISO 9001:2008 Certified Institute
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