INTERNATIONAL BANKING UNIVERSITY OF MUMBAI MASTERS OF COMMERCE (BANKING AND FINANCE) SEMESTER I 2012-13 SUBMITTED BY SARMISTHA SASMAL PROJECT GUIDE PROF. DR. TUKARAM B. GADWE SYDENHAM COLLEGE OF COMMERCE & ECONOMICS ‘B’ ROAD‚ CHURCHGATE‚ MUMBAI- 400 020 |DECLARATION | I‚ Miss. Sarmistha Sasmal‚ the student of M.Com (Banking & Finance)(Semester-I)
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of SWOT on Internet Banking 1 Yan-Qin Su‚ 2Ying-Jun Sun 1 2 Yan-Qin Su‚ Business School‚ University of Shanghai for Science and Technology‚ Shanghai‚ China Ying-Jun Sun‚ Business School‚ University of Shanghai for Science and Technology‚ Shanghai‚ China Email: suyanqin88@126.com Abstract –With the development of Internet‚ online banking has become a development trend of Bank. It also provides more opportunity for the profits. The advantages of the online banking draw attentions from
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Koskosas I. THE PROS AND CONS OF INTERNET BANKING: A SHORT REVIEW THE PROS AND CONS OF INTERNET BANKING: A SHORT REVIEW Ioannis KOSKOSAS University of Western Macedonia‚ Kozani‚ Greece ioanniskoskosas@yahoo.com Volume 1 Issue 1 / December 2011 Business Excellence and Management Abstract Bank fees often strike fear in the heart of the average banking customer. According to a survey by Bank-rate‚ a company that reports on banks and banking‚ customers continue to get smashed with higher fees‚ ranging
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Banking ethics are the moral or ethical principles that certain banks choose to abide by. There is not a universal code of ethical conduct‚ but the banks that vaunt their ethical credentials evaluate the ethical standing of potential investors and partners. Also‚ these banks choose the companies that they in turn invest in with their ethical policy in mind. The number of ethical questions that the banking industry faces are many and multifaceted. Full service relationships with customers are
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Online banking (or Internet banking or E-banking) allows customers of a financial institution to conduct financial transactions on a secured website operated by the institution‚ which can be a retail bank‚virtual bank‚ credit union or building society. To access a financial institution’s online banking facility‚ a customer having personal Internet access must register with the institution for the service‚ and set up some password (under various names) for customer verification. The password for
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Final Research Project On Impact of Shopper‚ Store and Situational Factors on Store Image‚ Satisfaction and Loyalty of Customers A Study on Westside Stores Submitted in partial fulfillment of the Post-Graduate Diploma in Management (PGDM) Programme Submitted by: Aniket Vanjre Atharva School of Business Malad- Mumbai Acknowledgment I hereby take this opportunity to thank Apeejay School of Management for providing me an opportunity to do a research project on Westside
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the Blank Questions 1. _______________________ is a traditional service provided by banks in which the banks store the valuables of their customers and certify their true value. Answer: Safekeeping of valuables 2. The fact that financial institutions make loans based on confidential information is the _______________________ theory of banking. Answer: delegated monitoring 3. _______________________ refers to when a financial institution trades one form of currency for
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I. Internet or Online Banking Internet banking is the act of conducting financial intermediation on the internet. It includes offering of information and selected services through the World Wide Web by banks and other financial service firm. For those who are quite new to the concept of online banking‚ this type of service offered by banks actually works the same way as traditional banking. The major difference lies in the convenience offered by online banking particularly when it comes to making
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the way the employees will behave the customers. In order to achieve this‚ there are some subtle behaviors that can send the most powerful messages to the customers. These involve the prompt initiation of the conversation‚ verbal greeting‚ getting customer committed which are all to welcome the customer as a guest. Hi is a good word with a smile on face to greet. Apart from these‚ icebreakers are also important which dispel the suspicious thoughts of the customers by using some compliments‚ comments
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Introduction A bank is a financial intermediary that accepts deposits and channels those deposits into lending activities‚ either directly or through capital markets. A bank connects customers with capital deficits to customers with capital surpluses. ROLE OF COMMERCIAL BANKS: The commercial banks are described now a day by many agents of economic development and social change. Their functions and roles are undergoing revolutionary changes ‚client coverage and extended beyond imagination
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