Diversity One of the main values upheld at the Ohio State University Housing Services office is diversity. However‚ the full-time staff lacks diversity‚ the housing contract lacks inclusive language‚ and the office space lacks accessibility. The lack of diversity amongst the full-time employees is problematic because it perpetuates the idea that marginalized individuals are ill-suited for or incapable of doing this job. While there are policies in place that do not allow a higher education organization
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Bangladesh Bank (Central Bank of Bangladesh) Head Office Motijheel‚ Dhaka-1000 Bangladesh DCMPS (PSD) Circular Letter no.11 Department of Currency Management and Payment Systems (Payment Systems Division) Date:20 /12/2011 Managing Directors/ Chief Executive Officers All Commercial Banks Dear Sirs‚ Amendment of Guidelines on Mobile Financial Services for the Banks. Attention is drawn to DCMPS Circular No-08 dated September 22‚ 2011 on the captioned subject. This is to inform
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top company in regards to exceptional customer service therefore‚ they need to replicate there past methods. One method in particular that stands out about the success of Nordstrom is their connection of service to their products. Nordstrom is in the business of a luxury or high-end department store. Therefore‚ they carry the top-of-line products and have fir their customer service to match their products. This is good for a very important reason. A customer looking at high-end products already has
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Analysis: Delivering Customer Service Abstract Headquarted in Seattle‚ Washington‚ Starbucks is the dominant brand as the provider of premium coffee beans‚ coffee-based beverages‚ and non-caffeinated beverages. Starbucks opened its first location in 1971 at Pike Place Market in Seattle. Starbucks’ main proposition is to create an “experience” around the event of drinking coffee that its consumers would incorporate into the routines of their daily lives. Currently‚ Starbucks’ services over 20 million
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principles outlined in the “principles of redesign” relate to the changes suggested by Andy in the Call Center Design for Lion Financial Services? One of the process design principles is to enable workers to make decisions. Andy is assigning the decision-making authority to the agent‚ by providing the agents with clear-cut rules of thumb to guide them through resolving customer issues and by providing a call blueprint that details how to respond to specific calls. Should they encounter any issues
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Impact of Customer Trust and Perception of Security Control on the Acceptance of Electronic Commerce Author(s): Bomil Suh and Ingoo Han Reviewed work(s): Source: International Journal of Electronic Commerce‚ Vol. 7‚ No. 3 (Spring‚ 2003)‚ pp. 135161 Published by: M.E. Sharpe‚ Inc. Stable URL: http://www.jstor.org/stable/27751068 . Accessed: 09/12/2012 05:40 Your use of the JSTOR archive indicates your acceptance of the Terms & Conditions of Use‚ available at . http://www.jstor.org/page/info/about/policies/terms
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has been the main concern for every hotel and resort. Customers are now more valued and every effort is being made to keep them loyal to the hotel and make them permanent visitors. The hotel industry believes that higher level of customer satisfaction may result in higher levels of repurchase. Repeat purchasing is essential to a continued stream of profitability through achieving higher levels of customer satisfaction (Oliver‚ 1997). The customers’ satisfaction can be defined as “the fulfillment response”
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the relationships between customers and suppliers in financial industry. Different industry faces different competitive and different business practice. Besides‚ we can use information technology to determine the opportunities and threats to the relationships between customers and suppliers. In this research‚ it focus on the financial service industry that is motivated by three factors which are the paucity of research in customer and supplier relationships in service industries relative to manufacturing
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THE FINANCIAL SERVICES ACT 2007 Act No. 14 of 2007 Government Gazette of Mauritius No. 76 of 22 August 2007 Proclaimed by [Proclamation No. 21 of 2007] w.e.f. 28 September 2007 Please note - “A reference in any enactment to the Financial Services Development Act 2001 shall be construed as a reference to the Financial Services Act 2007”. – [Act No. 14 of 2007]‚ Section 97 (14) I assent SIR ANEROOD JUGNAUTH President of the Republic 21st August 2007 __________ ARRANGEMENT OF SECTIONS
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Explain the importance of customer satisfaction in service organisations The aim of this essay is to explain the importance of customer satisfaction in service organisations. Clear meaning of the customer satisfaction has been provided along with the causes and results from the effective implementation. J. Heskett ’s "service-profit chain" model has been used in order to understand the relationships between profitability of a service organisation with customer satisfaction and loyalty and the outcomes
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