SERVISE SECTOR. Given the complexity of today’s business requirements and the focus on core compitencies most of the services need more efficient and innovative way of doing transactions.Computer equipments‚ Electronic transaction processing systems and Mobile commerce can be made use of to improve the efficiency of services. In the past most of the services were doing in a manual way and it could be time and money consumed method as well as it was a inefficient way of providing service to customer
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.……………......2 Policies and Procedures ………………………………………………………………..………………..3 The RATER Model ……………………………………………………………….……..……………….3 Customer Complaints …………………………………………………………………………..…….4 Managing Records and Data ………………………………………………..…………………….5 One Page Reflection .………………………………………………………………………………………6 CUSTOMER SERVICE PLAN INTRODUCTION Innovative Widgets is a large firm of about four hundred staff‚ and is the largest producer of widgets in Australia. Established
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Data Mining: A Tool for the Enhancement of Banking Sector Shipra Kalra; Rachika Gupta kalra.shipra87@gmail.com; guptarachika@yahoo.co.in Lecturer‚ Chanderprabhu Jain College of Higher Studies and School of Law‚ Sector A-8‚ Narela‚ Delhi-110040 Abstract Data mining is emerging as a very useful tool for providing valuable information from large databases and enabling managers and business executives to make hard core decisions in a much easier and effective manner. It is a process of analyzing the
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lecturer. Please write your answers very clearly. If you do not understand any of the questions please ask your lecturer for defined explanation Why is it necessary to clearly identify‚ before designing product and service offerings‚ customer needs‚ and what are some of the less obvious service aspects that might inform purchasing decisions?__________________________________________________________________________________________________________________________________________________________________
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Lhr.‚ Pakistan. Abstract Banking sector of Pakistan is characterized by the high competition and in order to survive in the market place‚ employers have understood the need for ongoing training and development to equip their employee to better cope up with the demands of the dynamic environment today. This study seek to determine the impact of this training and development on motivation and job involvement along with what training methods are widely used in the banking sector of Pakistan. The primary
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Disaster Recovery Planning in Banking Sector Introduction On September 11‚ 2001‚ the terrorist attack destroyed the World Trade Center in New York‚ which was the most highly concentrated financial area. This attack not only destroyed the twin towers‚ but also ruined the financial system. Banks located in the World Trade Center went through an unprecedented disaster. The company’s back-up facilities which were too close to the primary facilities were disrupted as the primary facilities. Single
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Courtadon Customer Relationship Management Case ROYAL BANK OF CANADA Developing and Implementing CRM Strategies Royal Bank of Canada I. A GLANCE LOOK OF RBC (Royal Bank of Canada) The Royal Bank of Canada is the leading financial services provider in Canada. It has a $ 165 million asset‚ $ 1 billion profit. The service from this company relates with a huge amount of customer‚ for their customer base reach over 10 million and 1.3 million of them already use alternative banking channel like
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The relationship between customer loyalty and customer satisfaction John T. Bowen University of Nevada‚ Las Vegas‚ Nevada‚ USA Shiang-Lih Chen University of Nevada‚ Las Vegas‚ Nevada‚ USA Keywords Customer loyalty‚ Customer satisfaction‚ Database marketing‚ Hotels Abstract Develops and implements a method for hotels to identify attributes that willincrease customerloyalty. Otherhotels can replicate the methodology used in this study. The study makes
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Reforms of the Banking Sector In India Indian banking sector has undergone major changes and reforms during economic reforms. Though it was a part of overall economic reforms‚ it has changed the very functioning of Indian banks. This reform have not only influenced the productivity and efficiency of many of the Indian Banks‚ but has left everlasting footprints on the working of the banking sector in India. Let us get acquainted with some of the important reforms in the banking sector in India.
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Delivering Customer Value – Customer Relationship Marketing Introduction In the past few decades Customer relationship was none existence with business organization making no effort to build relationships with its customers. But since then strong competition has forced business to form long lasting relationships with its customers‚ if it needs to stay in business. The term Customer Relationship Marketing first emerged during the 1990’s. It was made possible due to the advancement in IT and
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