MANAGING CUSTOMER RELATIONSHIPS 3 CHAPTER 1 MANAGING CUSTOMER RELATIONSHIPS RUTH N. BOLTON AND CRINA O. TARASI Abstract The customer relationship management (CRM) literature recognizes the long-run value of potential and current customers. Increased revenues‚ profits‚ and shareholder value are the result of marketing activities directed toward developing‚ maintaining‚ and enhancing successful company–customer relationships. These activities require an in-depth understanding of the underlying
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Lyceum of the Philippines University College of International Tourism and Hospitality Management RESEARCH PROPOSAL 1.0 Working/Title A STUDY OF THE CUSTOMER’S SATISFACTION ON BAYLEAF HOTEL | 2.0 Name of Proponents Gumapac‚ Ronavelle N. Macaya‚ Mary Grace F. Bautista‚ Mary Joy S. | 2.1 College/Department College of International Hospitality Management | 3.0 Statement of the Problems/Objectives of the Study These questions will enable the researchers to have a clear
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Research Proposal Sample on Vodafone UK Customer Satisfaction Introduction In the business industry‚ it is important to gather customer to make the product and services sold. Therefore‚ keeping a customer is difficult in the business when it is in the starting stage. A business will find it harder to find prospective and loyal customer when operating abroad. And because of the economic problem that many countries are facing now‚ another challenge was revived; how to keep the customer
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Samouel P. (2007) Research Methods for Business. England: John Wiley & Sons 5 6. Laroche‚ M.‚ Nepomuceno‚ V. M.‚ and Richard‚ O. A. (2010) ‘How do involvement and product knowledge affect the relationship between intangibility and perceived risk for brands and product categories?.’ Journal of Consumer Marketing 27‚ (3) 197-210 7. McGivern‚ Y. (2006) The Practice of Market and Social Research. England: Pearson Education 8 9. Molina E. M. and Saura G. I. (2008) ‘Perceived value‚ customer attitude and loyalty
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Title Determining the factors that influence customer loyalty in the South African banking sector Introduction According to the Ernst and Young Global Consumer Survey(2012) titled ’The Customer Takes Control’ banks across the world are under intense pressure with a reported 40% decrease in customer confidence in the banking industry. The South African banking sector is no different as it also faces challenges to stay competitive in an ever changing business and operating landscape. The
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SCMS-Cochin | Research Proposal | PGDM PROJECT | | Sachin Divakar | 4/27/2013 | A measure of customer satisfaction index of B2B customers of Al-Reyami Group. | TABLE OF CONTENTS 1. Title------------------------------------3 2. Abstract---------------------------------3 3. Research Question------------------------4 4. Research Rationale------------------------5 5. Literature Review------------------------5 6. Methods And Methodology--------------10 6.1 Research Design-------------------------10
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Page 1 of 8 RESEARCH PROPOSAL “HOW TO MEASURE GUEST SATISFACTION AFTER ATTENDING AN EVENT” Page 2 of 8 MNG00415: Tourism and Hospitality Research and Analysis Background In the events industry‚ it compromise of the collaboration between the event planners and clients who engaged the event company to run the event for them. It compiles of many different types of events such as corporate‚ exhibitions and company parties events. For each individual event has their very own specific
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Introduction This paper is based on “A review of the literature on the culture in hotel management research: What is the future?” by Chen‚ Cheung and Law in 2012. The fundamental paper provides insights into the previous research into culture in the hotel industry‚ and provides directions for future research. In previous studies‚ there is lack of clarity among researchers on the different terms used to describe culture‚ and it is difficult to define the boundaries between different levels of culture
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Title Relationship between two different business mobile applications models – freemium and premium - and consumer buying habits in mobile app industry Background This research proposal focuses on different e-business models and their relationship with the consumer buying behaviour. This research is part of digital marketing strategy field as it specifically examines e-business models in mobile industry. As the research will be examined from the consumer point-of-view‚ it is also to do with consumer
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RESEARCH PROPOSAL TITLE: THE EFFECT OF TATTOO SALE PROMOTIONS ON CUSTOMES SATISFACTION. CASE STUDY: BOHEMIAN INK TATOO SHOP - GREENFORD‚ LONDON Submitted by: TABLE OF CONTENT Section 1: Introduction and background a. Aims and objectives b. Importance of research Section 2: Literature review Section 3: Research methodology and method a. Research approach b. Relevant ethical issues c. Information requirements in relation to
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