Sundström Västerås‚ 2010-06-04 Customer Relationship in Tourism Industry --- A case study of Swedish travel agency Group 2546: Yanfei Yan Jie Yang Abstract Title: Customer Relationship in Tourism Industry – A case study on a Swedish Seminar date: 4th of June‚ 2010 Level: Bachelor thesis in Business Administration‚ Basic level 300‚ 15 ECTS Authors: Yanfei Yan‚ Jie Yang Supervisor: Angelina Sundtröm marketing mix‚ service quality‚ customer satisfaction‚ customer retention. travel agency‚ Resia
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THE IMPACT OF CUSTOMER RELATIONSHIP MANAGEMENT IN CUSTOMER RETENTION AND CUSTOMER LOYALTY IN HOTEL INDUSTRY TSANG‚ WAI KIT MATRICULATION NUMBER: 53624975 EDINBURGH NAPIER UNIVERSITY EDINBURGH Dissertation submission for the award of BA (Hons) Marketing Management Date: November 2014 Supervisor: Margaret Chui Word count: 1620 Table of contents Selection Title Page 1. The Background of the Study and Overall Research Aim 3 2. Research Objectives 4 3. Initial
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This article considers customer services in a business to business relationship. This essay will summarise they key findings and methodology‚ and People aspect of services marketing. The article identifies the importance of customer service within a service provider’s organisation‚ areas in which customer service may be affected by the marketing mix and additional three P’s. The article defines that it isn’t just one specific P‚ that has an effect on customer service but all of them are inclusive
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Running head: Customer Relationship Management Systems Customer Relationship Management Systems Author Note: This paper was prepared for Introduction to Information Systems‚ Fall 2013 Abstract Customers have become increasingly aggressive in their demands for superior quality‚ but also for quick to respond service. Customer relationship management is the response to this growing need. In this paper‚ we will learn about the different types of CRM systems‚ their
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targeted customers at a profit grounded on high-quality customer-related data and enabled by information technology (book) Types of CRM Strategic CRM: customer-centric business strategy Dedicated to winning and keeping customers by creating and developing better value than competitors.Product oriented: customer choose products with best quality‚ performance‚ design etcProduction oriented: low price products Sales oriented: customers are persuaded by advertisement and sales promotions Customer – market
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Tesco’s. Tesco Plc is a global grocery and general merchandising retailer headquartered in Cheshunt‚ United Kingdom. It is the third-largest retailer in the world measured by revenues (after Wal-Mart and Carrefour) and the second-largest measured by profits (after Wal-Mart). It has stores in 14 countries across Asia‚ Europe and North America and is the grocery market leader in the UK (where it has a market share of around 30%)‚ Malaysia and Thailand. Tesco has been serving UK customers for the best
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CASE: 1 Olympic Rent-a-car U.S.: Customer loyalty battles Company Name: Olympic Car Rental Co. Characters: Laura Walkins(VP-Marketing) ‚ Andy Kim(Manager CRP)‚Seth Bergman(Senior Financial Analyst)‚Eva Chan(Southwest regional Manager Sales)‚ Marvin Fleming(OM)‚ Sriny Vajarain‚Jorge Martinez & Amy Mckeever( Franichisee operators). Theme of Case: One of the competitor company named “Enterpise Car Rental Co.”-the biggest player in the market has announced an attractive custom loyalty program. This
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is growing at the rate of 200 per cent (edi case studies); with the UK accounting for roughly around 70% of the European market. EDI is being embraced globally for many reasons: ? Reduction in hard materials such as paper ? Cost reduction ? Customer service improvement ? Reduction in transcription errors ? Increased competitive advantage The EDI philosophy closely follows that of the Japanese Just-in-Time (JIT) approach. This focused around a large number of small deliveries of stock‚ rendering
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LSC TECHNOLOGY MANAGEMENT IN INFORMATION AGE CHANGE MANAGEMENT TESCO SELF CHECK OUT MACHINES S. SAEED Table of Contents Executive Summery 1.0 UK RETAIL I DUSTRY 1.1 TESCO 1.1a Tesco’s Competitors 1.1b SELF CHECK OUT MACHINES 2.0 CHA GE MA AGEME T 3.0 Types of Organizational Change 3.1a Incremental change 3.1b Transformational change 3.1c Strategic change 4.0 TRIGGERS OF CHA GE 4.1a Internal triggers 4.1b External triggers 5.0 PLA I G & MA AGI G CHA GE 5.1a Force Field Model 5.1b Continuous
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more comprehensively and more consistently in improving their organizations’ performance and value creation. 2.0 Application 2.1 Tesco and Globalization Tesco is among the largest food retailers in the world with revenue in excess of £54 billion in 2009 and employing over 470‚000 people. They operate approximately 4‚331 stores in 14 countries around the world. Tesco
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