TELECOMMUNICATION INDUSTRY Table Of Contents (1) Acknowledgement (2) Executive Summary (3) Industry Introduction (4) Industry Shape (5) SWOT Analysis (6) PEST & Micro Environment (7) Target market (8) Competitive Analysis (9) Future Recommendation (10) Group Remarks (1) Acknowledgment We are very much thankful to Allah Almighty‚ who has given us the ability to think‚ judge and decide in different Situations. We are also thankful to
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Michael Porter’s five forces Analysis Rivalry among competitors The Indian Telecom industry is comprised of three types of players. The State owned companies‚ private companies and foreign invested companies. Main State owned companies are BSNL and MTNL. Major private Indian owned companies include Tata teleservice‚ Tata Communications‚ Reliance communications. And finally‚ the major foreign invested companies in this sector are Vodafone‚ Idea cellular‚ Bharti Airtel Limited. BSNL Bharath Sanchar
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the shame and guilt that you are hiding in the inside? McDonalds is striving and pulling forward to fast food domination‚ not in a negative way but in a positive way. The reasons why is because of the variety of choices you can pick from‚ customer satisfaction‚ and you being happy. The first reason why you the people should eat McDonalds is the variety of choices there is. If you really don’t have money on you at the time or there are a lot of friends or family with you‚ you don’t
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9001:2008 Clause 8.2.1 P017 Customer Satisfaction Procedure Company Name/Logo Document No Uncontrolled Copy COMPANY PROPRIETARY INFORMATION Controlled Copy Rev Date Prior to use‚ ensure this document is the most recent revision by checking the Master Document List. To request a change‚ submit a Document Change Request to the Document Control Representative. Company Name/Logo P017 Customer Satisfaction Procedure Contents P017 Customer Satisfaction Procedure .................
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SINGAPORE: 31 July 2013 — Having exceptional service advisors as a first point of contact and solid customer-centric processes for new-vehicle owners during vehicle servicing are becoming increasingly important drivers of customer satisfaction‚ according to the J.D. Power Asia Pacific 2013 Philippines Customer Service Index (CSI) Study released today. Now in its 13th year‚ the study measures overall satisfaction among vehicle owners who visit an authorized service center for maintenance or repair work
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Telecom Industry in Egypt Prepared By Abdel-Aziz Mohamed Ehab Adel Supervised By Prof. Dr. Adel Zayed Walaa Fathalla 1 About Telecommunication 2 Agenda 5 6 Telecom Licenses in Egypt 3 Telecom Market in Egypt 4 The Five-Forces Model of Competition Q&A References Telecom Industry External Assessment About Telecommunication • The word ’Tele’ means distance and ’Communication’ means "a process by which information is exchanged through a common system of symbols‚ signs or behavior"
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Conclusion In today’s world customer satisfaction is one of the most important elements in doing business. It is important for a manager to recognise the weak points‚ so that these can be improved. This report exemplifies the most important variables which influence the customer satisfaction of Subway. Field research has been done in the form of a questionnaire. Consequently‚ the data was analysed and the research question was answered. The variables used for this research are: Age‚ gender‚ income
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Factors affecting Customer Satisfaction Customer satisfaction is the overall impression of customer about the supplier and the products and services delivered by the supplier. Following are the important factors that could affect customer satisfaction: * Departmentwise capability of the supplier. * Technological and engineering or re-engineering aspects of products and services. * Type and quality of response provided by the supplier. * Supplier’s capability to commit on deadlines
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banking industry in Nigeria can be linked to the on-going struggle by individual banks for survival and growth. Automation means the use of automatic equipment in place of manual labor‚ also can be the use of machine for four D’s task where the four D’s stands for Dangerous‚ Difficulty‚ Dirty and Dull. In Nigeria‚ Automatic Teller Machine technology is becoming more common than it ever was. ATMs appear to be mainly provided by banks in Nigeria. Yet‚ their widespread adoption by customers of banks
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CHAPTER 5: Focusing on Customer (Review Questions) Submitted by: Frances Marie Perez Dan Kenneth Reyes 1. Explain the difference between satisfaction and loyalty. Why is loyalty more important? Customer loyalty is unnerving and unswerving; it cannot easily be changed‚ even in the face of remarkably changed situations. Customer satisfaction on the other hand is immensely fickle‚ and can change dramatically‚ even with the slightest of changes in situations. Loyalty
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