200 words on the following‚ describing them: • What is GSM? What is CDMA? • What is ARPU/ AMPU in the Telecom context? • What is CHURN? 2) Who are the top 5 Mobile Operators (by number of subscribers) globally? 3) Name top two mobile operators in the following countries: |UK: |British Telecom |Cable & Wireless Worldwide | |Canada: |Rogers Communication Inc.
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PROJECT OUTLINE HISTORY OF WARID TELECOM Al wateen telecom introduces Warid telecom in Pakistan‚ which is a telecom company of Abu Dhabi. They introduce Warid telecom march 2004 in Pakistan and they hired the ceo of the company in June 2004. Mission Statement “Warid Telecom’s stated mission is to be the leader in innovation and services” Company’s Vision "To become the leader in national communications arena with a strong international presence” “To be
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Customer Preference for Telecom Brands at Point of Purchase: A Comparative Analysis Submitted in partial fulfilment for the degree of Master of Business Administration Under the guidance of (May‚ 2009) [pic] Submitted by MBA (2nd Year) DEPARTMENT OF MANAGEMENT STUDIES INDIAN INSTITUTE OF TECHNOLOGY - DELHI NEW DELHI Certificate This is to certify that the major project titled ‘Customer Preference for Telecom Brands at Point of Purchase:
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Report on TELECOM LIVE PROJECT in INDIA Name: Ankit N Gandhi. Reg. No.: PGM08080905 The multimedia information release project of telecom industry Overview: After a high-speed development‚ the competition of China’s mobile telecom industry has moved from technology to the service. In recent years‚ with the mobile users increase by leaps and bounds‚the number of two operators user in the market show rising‚ but there are all show a tendency of serious slump in the value of ARPU (average
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Innovation Strategies of Telecom Operators How to retain margins Ref: M12312 – June 2012 Market maturity‚ increased and multi-faceted competition‚ a difficult macroeconomic context and sustained regulatory pressure have an impact on the margins of most operators in advanced economies. This study analyses the initiatives being taken by telecom operators to contain their margins‚ such as: keeping costs under control‚ choosing investments‚ winning over new customers‚ valuation of assets‚ etc.
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Running Head: Strategic Quality Management and Customer Satisfaction Paper Strategic Quality Management and Customer Satisfaction Paper MGT/449 June 20‚ 2011 Ms. Tracy King-Dye Strategic Quality Management and Customer Satisfaction Paper Microsoft Corporation was established in 1975 by Paul Allen‚ and Bill Gates. Microsoft Corporation is a publically traded multinational corporation headquartered in Redmond Washington. Microsoft Corporation develops‚ and manufacturers
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INTRODUCTION Customer satisfaction is an important factor of every organization .the market should measure and monitor satisfaction on going basis when a person satisfied of product‚ he gets more than what he expected .In this project deals only the customer satisfaction on Airtel service According to Philip Kotler‚ “satisfaction is a person’s feelings of pressure or disappointment resulting from product’s perceived performance (outcome) in relation to his or her expectations. Customer satisfaction is the
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Individual Research Report “Managing Operations for Customer Satisfaction and Enhanced Profitability” Introduction The role of operations management is the production of goods and services and to ensure efficiency and effectiveness in the operation process‚ that means use as little resource as needed and meet the customer requirements. Moreover‚ it is converts inputs (in the forms of materials‚ labour and energy) into outputs (in the form of goods and services) and aims to increase the
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journal is available at www.emeraldinsight.com/1598-2688.htm AJQ 11‚2 146 A study on the customer satisfaction and customer loyalty of furniture purchaser in on-line shop Yongju Jeong and Yongsung Lee Department of Business Administration‚ The University of Incheon‚ Incheon‚ South Korea Abstract Purpose – The paper intends to explore the influencing factors on customer satisfaction and customer loyalty in the internet shopping mall through service quality based on the data obtained from furniture
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quality customer service is the keystone to success. Customer service is all around us. Most of us engage in customer Service activities of some type during our normal daily routines at Work. All of us encounter customer service when we go to the Store‚ call a company on the phone‚ or visit a business’s web site. However‚ simply being exposed to customer service doesn’t mean you understand how to do it well or how to evaluate whether you are receiving an acceptable level of customer service
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