“A STUDY ON CUSTOMER SATISFACTION FOR BSNL MOBILE SYNOPSIS The Telecom industry is one of the leading and fastest growing in the world as communication plays a vital role in the world and especially in India. It acts as a major catalyst for the economic growth. BSNL has good brand awareness among the people. This could be attributed to its long history in the market and continued support from the Government. In today’s competitive world‚ BSNL has to provide excellent services to attain a major
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Indian Telecom Industry Truly Unmatched Growth Story Indian Telecom Sector has come a long way since the days‚ when one had to wait for upto ten years for getting a new landline connection. The growth story that has unfolded in the past ten years has provided common man with the opportunity to access this highly needed facility. Indian Telecom Companies have written numerous success stories in their journey to make the dream of affordable and effective communication facility for Indian very much
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Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml‚ Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions‚ recommending the service provider to other customers‚ less complaints and tolerance of price increases. Oliver‚ (1999) provides a different definition and
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environment characterize by diminishing customer loyalty‚ the need to be market –focused and customer centric is more critical than any other time in past. It is highly imperative for every organization to retain and use valuable information about their customer to enhance their business strategies and product and service offerings. Today‚ the key focus area of much organization is identification of a link between customer satisfaction and performance. However‚ satisfaction as the confirmation of expectation
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Telecom Telecommunication is one of the prime-support services needed for rapid growth and modernisation of various sectors of the economy. Telecom services have been recognised as an important tool for socio-economic development of a nation. In recent years‚ it has become more important because of the enormous growth of information technology and its significant potential for impact on the rest of the economy. The sector is experiencing rapid development due to FDI inflows in the form of international
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the Independence Day of Bangladesh‚ Grameenphone has come a long way. It is a joint venture enterprise between Telenor (62%)‚ the largest telecommunications service provider in Norway with mobile phone operations in 12 other countries‚ and Grameen Telecom Corporation (38%)‚ a non-profit sister concern of the internationally acclaimed micro-credit pioneer Grameen Bank. Over the years‚ Grameenphone has always been a pioneer in introducing new products and services in the local market. GP was the first
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PREVALENCE AND ASSOCIATED FACTORS FOR HIV AND TUBERCULOSIS CO INFECTION‚ DESSIE REFERRAL HOSPITAL & HEALTH CENTER‚ Getachew G/mariam‚ MSc‚ college of Dessie health sciences‚ Dessie‚ Fikre Enqusilasie ‚ PhD‚ school of public heath‚ Addis Ababa University‚ Addis Ababa‚ Ethiopia. Abstract Background: tuberculosis is the most serious opportunistic infection for people infected with HIV in developing countries. A majority of co infected cases are in sub Saharan Africa‚ where up
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COMPONENTS OF CUSTOMER SATISFACTION IN FAST FOOD INDUSTRY INTRODUCTION: While the concept of customer satisfaction can be defined in different ways and can be classified in various methods‚ the common thing is that understanding and analyzing the factors that define and affect customer satisfaction can be looked at as a major marketing-related issue. Customer satisfaction is a term used to describe the positive emotions resulting from using a product/service in a way that met the customer ’s expectations
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SYNOPSIS OF TELECOM INDUSTRY The rapid growth in Indian telecom industry has been contributing to India’s GDP at large. Telecom industry in India started to set up in a phased approach. Privatisation was gradually introduced‚ first in value-added services‚ followed by cellular and basic services. Telecom Regulatory Authority of India (TRAI)‚ was established to regulate and deal with competition (the service providers). This gradual and thoughtful reform process in India has favoured industry growth.
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History of the Telecom Industry • 1851 First operational land lines were laid by the government near Calcutta (seat of British power) • 1881 Telephone service introduced in India • 1883 Merger with the postal system • 1923 Formation of Indian Radio Telegraph Company (IRT) • 1932 Merger of ETC and IRT into the Indian Radio and Cable Communication Company (IRCC) • 1947 Nationalization of all foreign telecommunication companies to form
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