4 The 51st US state? Labour relations in the UK fast-food industry Tony Royle Politicians of most political persuasions have at different times emphasized the importance of the UK’s ‘special relationship’ with the US‚ something that was arguably at its peak during World War II and under the Conservative Thatcher governments of the 1980s and early 1990s. Under the Thatcher administrations‚ government policy appeared to be drawing strongly on the US economic model and trying to move away
Premium Trade union
argued that the definition of fast food is inconsistent even within a simple sample. This has allowed participants to define fast food from list of different food items. The common menu items at fast food restaurants include fish and chips‚ sandwiches‚ hamburgers‚ fried chicken‚ French fries‚ chicken nuggets‚ tacos‚ pizza‚ hot dogs‚ and ice cream (Ayse‚ Lale & Metin‚ 2007). Moreover there are studies done at Berkeley University in 2009‚ the closer people live to a fast food restaurant‚ the higher their
Premium Fast food Food Fast food restaurant
OBJECTIVES OF THE STUDY: 1. To find out the customer satisfaction of the car segments in Hyderabad market. 2. To know about the features of major participants of car industry. 3. To analyze the consumers attitude towards Hyundai Cars. 4. To elicit the influencing factors which the people consider when they are planning to buy a car. 5. To study the consumers attitude and customer satisfaction with respect to Hyundai. 6. To know the customer attitude towards after sales service. 7. To verify the
Premium Automotive industry Ford Motor Company Automobile industry in India
Company Background MARRYBROWN‚ winner of numerous domestic and international franchise industry awards‚ is proudly Malaysian-owned and has over 30 years of franchise experience under its belt. The home grown fast food chain is currently the world’s largest Halal Quick Service Restaurant (QSR) brand originating from Asia. MARRYBROWN has a strong international presence with outlets operating in Malaysia‚ China‚ Indonesia‚ India‚ Sri Lanka‚ Maldives‚ Africa‚ the Middle East and Myanmar. The halal
Premium Fast food restaurant Fast food KFC
investment and to provide evidence of the return on investment. After all‚ advertising uses the scarce resources that could be invested in a number of ways. Therefore‚ the question that management poses is‚ “Did our promotional strategies reach the customers and show any effect?" And it is the job of the advertising campaign planner to be able to answer that question. To do so usually requires some form of promotional evaluation. Evaluation of advertising campaign effectiveness is a form of research
Premium Bank Marketing Online banking
Customer Satisfaction in Banking Introduction Aiming for the customer satisfaction is the most challenging task in every organization. Through the satisfied customers‚ a firm an easily measure the effectiveness of the business‚ its potential and position in the industries‚ and the areas that are needed to polish and improve. Keeping the trust of a customer is not an overnight miracle but with full of patience and bountiful of effort. Background and Problem Statement The products and services
Premium Research Research and development Scientific method
BB11170684 | | 1.0 Research Topic Factors that affect customer satisfaction in the hotel industry. 2.0 Research Background The English word “hotel” derives from the French word hôtel (coming from hôte meaning host). It refers to a townhouse which is any building that is frequented by seeing visitors. A hotel is an establishment which provides lodging for a paid short term basis. Kotler (1996) defined customer satisfaction as “the level of a person’s felt state resulting from comparing a product’s
Premium Scientific method Research Management
Super market literally means a large shop selling food‚ drink‚ household goods‚ etc. People choose what they want from the shelves and pay for them as they leave. Basically‚ a Super Market is a one floor large area consisting of the daily goods that are bought by households. The daily goods include all the fast moving consumer goods like households‚ groceries‚ stationeries‚ cosmetics‚ etc. These include fresh meat‚ fruits‚ vegetables to frozen food stuff etc. The products the super markets sell
Premium Retailing Grocery store Supermarket
Wal-Mart’s Strategic Quality Management and Customer Satisfaction MGT/449 December 5‚ 2010 Dr. Olivia Herriford Wal-Mart’s Strategic Quality Management and Customer Satisfaction One organization that has become successful in many aspects of satisfaction and quality is Wal-Mart. This organization started out providing basic products to customers during certain hours of the day and evening‚ and then expanded the become Wal-Mart Supercenters by also providing groceries and becoming a 24-hour
Premium Customer service Strategic planning Wal-Mart
1. The fast-food management Our goal is to put the restaurant 100 percent customer satisfaction. That is‚ customers can get fast food services to more than his original expectations for the service. This requires staff to have professionalism and customer services to be nuanced. High-quality products (Q)‚ fast friendly service (S)‚ sanitation (C) dining environment and excellent value for money (V) is a fast-food management of the four elements. Q. S. C. V. The quality of products‚ namely QSCV
Premium Hygiene Temperature Cleanliness