EMPLOYEE JOB SATISFACTION SURVEY 2014 RKFL : Plant-1 Gamaria‚ Jamshedpur. Session : 2014-2015 Submitted by:- MOHAMMAD DANISH Roll No. 26 Enroll No. 317992 Phone No. 08960143727 Email Id : danish.bhu.mpmir@gmail.com Page | 2 Acknowledgement I come from my place (Varanasi) and going for summer internship at Jamshedpur in Ramkrishna Forging Ltd. I come to know that this is one of the best company situated in the peripheri of Adityapur industrial area and having nationl repute in the manufacturing
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employee satisfaction and customer satisfaction and retention and business outcomes‚ and demonstrates how employee attitudes can be measured and improved upon. Part A describes linkage research‚ and presents evidence about how employee satisfaction correlates with customer service‚ market share‚ revenue generation‚ and the bottom line. Part B outlines methods to measure employee attitudes such as the use of employee surveys‚ and how to put measures into place to improve employee satisfaction. Part
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Organizational Commitment: Job Satisfaction‚ Stress‚ Motivation Udaya Kiran Kadali January 23‚ 2011 Abstract Today’s organization because of global competition and cost cutting had lead to great changes in the organizations leading to greater effect of organizational behaviors. Some organizations are losing employees to other organizations and some employees are losing their efficiency due to the lack of job satisfaction‚ or due to stress and/or due to lack of motivation‚ or combination
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clientheartbeat.com/customer-expectations/ Customer expectation a. The hard facts about customer expectations 1. Manage promises 2. Customers want relationships 3. The service process is the key to exceeding expectations b. Understanding customer expectation The benefits of understanding customer expectations Understanding your customers’ needs C.examples of companies exceeding customer expectations Amazon exceeds expectations with delivery Google and youtube Excellent customer service and high
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A STUDY ON CUSTOMER PREFERENCES AND SATISFACTION OF RICE COLOR SORTER WITH SPECIAL REFERENCES TO GENN PRODUCT BY G.NIRANJANA (Reg No: 951711631038) MEPCO SCHLENK ENGINEERING COLLEGE‚ SIVAKASI A PROJECT REPORT Submitted to the FACULTY OF MANAGEMENT STUDIES In partial fulfilment of the requirements for the award of the degree of of MASTER OF BUSINESS ADMINISTRATION ANNA UNIVERSITY CHENNAI CHENNAI JULY-AUGUST‚ 2012 Mepco Schlenk Engineering College Department of Management Studies
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WOMEN‚ QUALITY OF WORKLIFE AND JOB SATISFACTION: THE INTERRELATIONSHIP Ms. Harmeet Kaur Abstract This paper would highlight the various values‚ attitudes & beliefs of women regarding job anxiety in their formal work organizations & particularly balancing their work & personal life. The paper will also focus on factors affecting quality of work life and job satisfaction among females in present business scenario. More stress would be given to issues related to women and growth in present
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discussing the customer service policies a. A discussion about the usage of customer service policies(1.1) page 3‚4 b. A discussion about the evaluation of customer service policy(1.2) Task B Communication and information research a. Evaluation of the different communication methods(2.1) b. Analysis of the influence of customer perception by customer service provision (2.2) c. Assessment of sources of information on customer requirements
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Work Related Project Question 1 Excellence in customer service is the objective of all organisations wishing to be successful. However‚ there is often a gap between customer expectations and management perceptions of customer expectations. Organisations often fail to get close to their customers and correctly read their expectations. Other reasons for customer service problems include: * not listening to or collecting information from customers * poor‚ or no‚ focus on the actual design
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Customers are very important to any company. Without customers companies would not be successful and have no future or success. Having a good relationship with each customer that enters into your company is very important. Having good communication is important when dealing with different people who are related within your company. Customer satisfaction is very significant. It measures how the products and services supplied by a company meet the customer’s satisfaction. It is good to have positive
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crucial to enhance customer service is proper training. It will not only add value to the company and individuals but it can strongly inspire and eventually leads to greater success. Some of the advantages include‚ customer satisfaction‚ business efficiencies‚ employee improvement and public recommendations. Good customer service will promote loyal customers. This is where good training leads to customer advocacy that in return plays a huge role. Loyalty comes from the customer satisfaction. It is important
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