INDUSTRIAL TRAINING REPORT ON J W MARRIOTT DELHI Incorporated BY AMANDEEP SINGH CHAWLA BHM second YEAR third SEMESTER Roll NO-A2729813141 List • acknowledgement • research METHEDOLOGY • introduction • food & BEVERAGE SERVICE • house KEEPING • FRONT OFFICE • food PRODUCTION • conclusion ACKNOWLEDGEMENT With a profound feeling of fulfillment and appreciation to H.r. Director & all Heads of Departments alongside staff parts of J W MARRIOTT‚ DELHI. I wish to place on records
Premium Marketing Management Strategic management
Marriott Corporation (A) Introduction In 1927 J.W. Marriott Sr. founded the Marriott Corporation (MC) and during the 1980s experienced a huge growth. Marriott’s main strategy in those days was developing hotel properties around the world and selling these properties to outside investors while retaining lucrative long-term management contracts. MC was a conservative company and it stressed the themes of careful attention on the details‚ the organization and its employees. Quality was the one of the
Premium Marriott International Stock Stock market
Customer Service Processes at Orbitz A Review of the Literature Lin Ze Total Quality BA4010 Professor Edward Ruppel October 3‚ 2012 Customer Service Processes at Orbitz A Review of the Literature Orbitz‚ which is headquartered in Chicago‚ Illinois‚ officially began doing business online in June 2001‚ and had originally been created in 1999 by five major airline companies-American‚ Continental‚ Delta‚ Northwest and Untied. What’s more‚ Orbitz is one of many Internet travel
Premium Customer service Customer Service
QUESTION 1 Are the four components of Marriott´s financial strategy consistent with its growth objective? With regards to the overall strategy of primarily being a premier growth company‚ we analyze the 4 components as follows: 1. Manage rather than own hotel assets • Marriott developed the projects‚ established long term management contracts consisting of 3% of revenues and 20% of the profits. The assets were then sold to partners. Not owning hotels provided Marriot with greater liquidity
Premium Finance Weighted average cost of capital Investment
organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type | Name of organisation | Description of products and services | Commercial organisation | Cleaning firms | Cleaning company offering cleaning services. This company
Premium Public sector Customer service Employment
and send no waste to landfill by 2012. This assignment requires me to compile a customer service training manual for Marks and Spencer. It will include a background to the company‚ their mission statement and their charter. I will then design the training manual‚ define quality service‚ discuss standards of excellence and codes of practice. I will then discuss the current legislation in terms of Customer Service. I will provide a conclusion and a detailed bibliography at the end of the assignment
Premium Customer service
Unit 4- P3 Knowing the customer service skills required to meet customer needs in travel and tourism contexts. Communication skills is important an important part of the travel and tourism industry. It is important to use the appropriate methods of communication for a given situation. Communication takes place face-to-face‚ by telephone‚ in writing electronically (e-mail and fax). Face to face is dealing directly with customers either face to face‚ individually or in a group situation. Dealing
Premium Communication Nonverbal communication Customer service
[Your Name] [Street Address]‚ [City‚ ST ZIP Code] [phone] [e-mail] CUSTOMER SERVICE PROFESSIONAL Profile Synopsis of Achievements Employment More than 7 years’ successful experience in customer service and support with recognized strengths in account maintenance‚ problem solving and trouble-shooting‚ sales staff support‚ and planning/implementing proactive procedures and systems to avoid problems in the first place. Possess solid computer
Premium Customer service Microsoft
1.Introduction The aim of this report is to analyse Ryanair’s current service culture and provide a new strategy to refocus the Ryanair brand to make it more customer-focused and family friendly. In 1971‚ Southwest Airlines revolutionised air travel with its low fares and strong focus on customer service. Ryanair used Southwest’s innovative business model and have become very successful. Today it operates across 26 countries and carries more international passengers than any other airline in the
Premium Customer service
analyse the data and material presented to make recommendations for changing the customer service processes and culture. Specifically‚ you are required to: • identify Brad’s major customers • prepare a customer service policy for Brad’s business • prepare a standard for handling complaints • prepare a work instruction for handling a complaint • give an example of how you would change an element of the customer service system in response to the complaint about the quality of the meals • outline
Premium Customer service Service system Service of process