ABSTRACT Fast‚ accurate and relevant hotel services have been a great demand in a progressive place. This is because many investors or travellers from faraway places seek to find comfort in terms of their accommodation and stay in their certain destination. Our project is carried out to develop a mobile application called Jade Hotel Mobile Reservation. The purposes of building the Jade Hotel Mobile Reservation are for guests to make online reservations and for hotel personnel to manage reservations
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Profile About Elodie Name: Yihan Yuan (Elodie) Role: Associate Consultant Joined: 2016 Location: Adelaide CBD [pic] As an excellent graduate in commerce faculty‚ it is my great honor to work with so many talented colleagues with versatile skills in professional accounting and advisory areas. More importantly‚ now I have enough confidence in assimilating this multicultural environment and master my current profession as soon as possible. Q&A Describe
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Management - Case Study Marriott International Introduction The report focuses on Marriott International putting strategic management at the center core of analysis and discussion that allows Marriott strengths and weaknesses to be known and be evaluated according to such SWOT related strategies‚ CPM‚ EFE‚ IE matrix and many other important points for strategic management recognition of Marriott International. There is important account to the strategic analysis of Marriott International‚ there
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(1.03) SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC TRANSPORTS Filipa Fonseca1) Sofia Pinto1) Carlos Brito2) 1) Faculty of Economics and Management‚ Catholic University of Portugal‚ Portugal 2) Faculty of Economics‚ University of Porto‚ Portugal Abstract: The objective of the paper is to identify the determinants of service quality as well as its impact on the satisfaction of public transport commuters. The paper explores the relationship between service quality and customer satisfaction
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Key Strategic Issue: The JW Marriott stands as one of Marriott’s most luxurious and high-end class hotels for customers‚ but this does not mean that their need for expansion has been any less important. After the buy over of one of Manhattans most luxurious hotel brands‚ the Essex House Hotel‚ by Chicago-based real estate investment trust Strategic Hotels in the late months of the year 2012. The JW Marriott was asked to run the luxurious brand with a strategic partnership and take the Essex House
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Customer Service Management and Business Performance at Vodafone Chapter 1 Introduction Customers are considered as the key for any business survival. As the market begins to saturate‚ customer retention will be a key factor in determining the success of a company (Kotler‚ 2003). As a highly competitive market‚ the mobile phone company that has the largest customer base and highest customer retention rate will be a market leader in the industry (Turel and Serenko‚ 2006). Ultimately the quality
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` CUSTOMER CARE AND CUSTOMER SATISFACTION IN HOTELS A CASE STUDY OF SHERATON HOTEL BY NATUHWERA CHRISTINE 07/U/13737/EXT SUPERVISOR: MR. TIBAINGANA ANTHONY A RESEARCH REPORT SUBMITTED TO MAKERERE UNIVERSITY IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF THE AWARD OF A DEGREE OF BACHELOR OF COMMERCE JULY 2011 DECLARATION I‚ Natuhwera Christine hereby declare that customer care and customer satisfaction in hotels is entirely my own original work and has never been presented
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study titled "Customer-Driven Learning at Radisson Hotels Worldwide" the background‚ growth‚ and service guarantees of the Radisson Hotel chain is discussed. Radisson Hotels was founded in 1938 by Curtis L Carlson of Carlson Companies Inc. The company ’s headquarters were located in Minneapolis‚ Minnesota and was divided into four operating groups - Carlson Hospitality Worldwide‚ Carlson Wagonlit Travel‚ Carlson Marketing Group‚ and Carlson Leisure Group. In 1975 Radisson only had ten hotels but quickly
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Marriott in Budapest Case Study Report 2011 Table of Contents Introduction…………………………………………………………………………1 Problem Identification ……………………………………………… …….1 Analysis…………………… Recommendations…………………………….. Summary………………………………………………. References…………………………………………………………... INTRODUCTION Budapest is the capital city of Hungary and along the shore of the Duna River downtown‚ the infamous Marriott Hotel is situated. Until Marriott showed an interest in this establishment
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1.0 TITLE OF THE STUDY Customer Satisfaction in the Tourism and Hospitality Industry: Analysis on service quality and service failure 2.0 BACKGROUND OF THE STUDY / INTRODUCTION Customer satisfaction plays a crucial role for success and survival in today’s competitive market. Customer satisfaction is considered a prerequisite for customer retention and loyalty‚ and obviously helps in realizing economic goals like profitability‚ market share‚ return on investment‚ etc. (Scheuing‚ 1995; Reichheld‚
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