the course title and the Unit and Assessment number. Please note that this Assessment document has 13 pages and is made up of 5 Sections. Name: Section 1 – Understand methods of communication with customers 1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations. |Situation |Methods of communication
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“Service of Radisson Blu Water Garden Hotel‚ Dhaka” Objectives: • To gain the knowledge of Management systems Hotel • To Know about the Planning of Hotel • To Know about the Organizing of Hotel • To Know about the Leading of Hotel • To Know about the Controlling system of Hotel • To know about the Service & Beverage System of Hotel • To know about the Analysis of Report • Recommendations • Conclusion • Reference Introduction: Curtis L. Carlson starts Gold Bond Stamp Company
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Int. J. Services‚ Economics and Management‚ Vol. X‚ No. Y‚ xxxx Service quality‚ image and loyalty towards Malaysian hotels Tat-Huei Cham* Faculty of Accountancy Management‚ Universiti Tunku Abdul Rahman‚ Bandar Sungai Long‚ 43000 Kajang‚ Selangor‚ Malaysia E-mail: jaysoncham@gmail.com *Corresponding author Yalini Easvaralingam Faculty of Business‚ Communications and Law‚ INTI International University‚ 71800 Putra Nilai‚ Negeri Sembilan‚ Malaysia E-mail: yalini.easvaralingam@newinti
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Company profile Date of Establishment | 1935 | Revenue | 1386.83 ( USD in Millions ) | Market Cap | 249989.56450195 ( Rs. in Millions ) | Corporate Address | Mumbai Central‚‚Mumbai-400008‚ Maharashtra www.cipla.com | Management Details | Chairperson - Y K Hamied MD - Y K Hamied Directors - Amar Lulla‚ H R Manchanda‚ K A Hamied‚ M K Hamied‚ M R Raghavan‚ Mital Sanghvi‚ Pankaj Patel‚ Ramesh Shroff‚ S A A Pinto‚ S Radhakrishnan‚ V C Kotwal‚ Y K Hamied | Business Operation | Pharmaceuticals &
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schools and institutions of higher learning in Kelantan. PURPOSES AND OBJECTIVE OF THE STUDY 1) To identify who most spend at SMO‚ male or female. 2) To identify most of SMO’s customer are from Kota Bharu or outside Kota Bharu. 3) To investigate whether is it true that most of SMO’s customers are Malay or from other race actually. 4) To discover what range of age did usually go to SMO.
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Hilton’s suppliers The touches that make Hilton Worldwide. Their supply management professionals in corporate offices and their six regional offices negotiate and implement contracts and agreements with suppliers of products and services in three key areas – Food & Beverage (F&B)‚ Guest Rooms and Public Space‚ and Property Operations ------------------------------------------------- Food & Beverage Hilton Supply Management works closely with national and regional food and beverage
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GROUP PROFILE Hashoo Group of Companies was established under the leadership of Mr. Sadruddin Hashwani. In a period of some three decades he through his single handed dedication and commitment to the Profession has transformed this Group in to a leading industrial group of Pakistan‚ well known for its forward-looking approach‚ and highest standards of quality and integrity. Starting with Cotton Trading‚ Hashoo Group of Companies today boasts the only chain of Five -Star Hotels in Pakistan namely
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Report On Customer Attitude Towards Mobile Phone Services: A Case Studies On Airtel Prepared By: Md. Riad Shahriar Riaz Id. 1007029 Session: 2010-11 Registration No: MKT- 600081 Dept. Of Marketing Comilla University Supervised By: Dr. Mohammad Amzad Hossain Sarker Associate Professor & Chairman Dept. Of Marketing Faculty of Business Studies Comilla University Date Of Submission: 13th August‚ 2015 2 Student Declaration I do hereby declare that this internship report titled “Customer Attitude Towards
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Discussion Notes on the Customer Service Process 1. Customer calls in problem by dialing central information phone number. 2. Phone menu system directs customer to choose from the following choices to get to customer service representative: 1. Level 1: Greeting and identify if you have a tone or pulse phone. Choose 1 if you have a tone phone. Stay on the phone if you don’t have a tone phone (put on hold for at least 5 minutes). Time spent listening to greeting and identifying
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its position on the market by connect with its customers‚ and create “third place” beside home and work‚ where people could relax and enjoy others or themselves. It was the motto of Starbucks’ owner Howard Schultz and mostly thanks to his philosophy; company has became the biggest coffee drink retailer in the world. However‚ within the new customer satisfaction report‚ there is shown some concerns‚ that company has lost the connection with customers and it must been taken some steps to help Starbucks
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